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Atera pros and cons

Vendor: Atera

4.7 out of 5

16 reviews
93% willing to recommend

Pros & Cons summary

Atera transforms business operations by offering automation for efficient tasks, enhancing revenue through accurate solutions and impactful alerts. Its flat fee model offers significant cost savings compared to staffing. Key features include automatic batch matching and unattended support. However, more options for identity access management, chat solutions, mobility compatibility, granular device control, and flexible billing layout are necessary to address security, customer support, and technician needs.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Atera generates additional revenue streams for businesses by helping provide more accurate solutions based on event scenarios and alerts.

Atera is seen as an extra employee with considerable cost savings, charging a flat monthly fee as opposed to hiring additional staff.

The automation capabilities of Atera allow for efficient tasks such as running scripts and integrating with systems like Active Directory or Azure.

Atera positively impacts organizations by transforming daily operations, offering a competitive pricing model, and providing shared resources through its community integration.

Key features include automatic batch matching and unattended support, enhancing efficiency and access to information.

CONS

Atera requires more options for identity access management to meet security needs.

Chat solutions need improvement to support customers without prior connection to a computer.

Mobility limitations require attention for compatibility with devices like iPads and iPhones.

Technicians need more granular control for accessing devices and sharing files, including better IP asset management.

Atera's billing module layout lacks flexibility and customization options.

Atera Pros review quotes

NC

IT Manager at Telstra

May 25, 2026

Atera has positively impacted my organization by transforming how our team operates day-to-day, and the pricing model is hard to beat.

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JC

IT Manager at Dynamic Bradview Roofing

Jun 8, 2021

There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out.

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AZ

Lead at Lit IT Support

Jun 17, 2021

I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient.

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CB

IT Managed Service Provider at Principal PC Consulting, LLC

Mar 18, 2021

We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines.

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AV

Owner at Sytex Ltd.

Jan 26, 2026

It is reliable, and when it is working, it works without issues.

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Network Security Engineer , CCIE Certified Engineer at FSD Innovative Technologies L.L.C

Jul 3, 2024

Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them.

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Director of Development at Cage Data

Mar 22, 2021

Atera has saved our organization money; we look at Atera as an extra employee that we only pay about $300 a month, which is incredible savings over having to hire somebody to do all the tasks that Atera performs for us.

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KB

Kimberly Bassett

Chief Technology Officer at Jetty IT Solutions

Mar 22, 2021

It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated.

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DM

Danny Merkenhof

CTO at Apex ICT

Mar 9, 2021

I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library.

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AV

Owner at Sytex Ltd.

Feb 22, 2021

Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money.

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Atera Cons review quotes

NC

IT Manager at Telstra

May 25, 2026

Reporting is probably the main frustration.

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JC

IT Manager at Dynamic Bradview Roofing

Jun 8, 2021

The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client.

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AZ

Lead at Lit IT Support

Jun 17, 2021

There is definitely room for improvement with its automation capabilities.

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Free Report: Atera Reviews and More

Learn what your peers think about Atera. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.

900,644 professionals have used our research since 2012.

CB

IT Managed Service Provider at Principal PC Consulting, LLC

Mar 18, 2021

The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them.

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AV

Owner at Sytex Ltd.

Jan 26, 2026

It should improve its processes.

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Network Security Engineer , CCIE Certified Engineer at FSD Innovative Technologies L.L.C

Jul 3, 2024

Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices.

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Director of Development at Cage Data

Mar 22, 2021

They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking.

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KB

Kimberly Bassett

Chief Technology Officer at Jetty IT Solutions

Mar 22, 2021

I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at.

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DM

Danny Merkenhof

CTO at Apex ICT

Mar 9, 2021

The billing module has a standard layout which is too limited for my needs.

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AV

Owner at Sytex Ltd.

Feb 22, 2021

It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis.

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