Atera vs JIRA Service Management comparison

Atera and Atlassian are both solutions in the IT Service Management (ITSM) category. Atera is ranked #11 with an average rating of 10.0, while Atlassian is ranked #2 with an average rating of 8.1. Atera holds a 1.7% mindshare in ISM, compared to Atlassian’s 7.6% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 93% of Atlassian users who would recommend it.

Atera

Read 15 Atera reviews

2,665 Views
853 Comparison Views

93% willing to recommend

JIRA Service Management

Read 88 JIRA Service Management reviews

5,130 Views
3,642 Comparison Views

93% willing to recommend

Atera

JIRA Service Management

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 29, 2025

JIRA Service Management and Atera compete in the IT service management sector. Atera seems to have the upper hand due to its RMM capabilities, which are highly beneficial for managed service providers.

Features: JIRA Service Management offers comprehensive customization capabilities, integration with Atlassian products, and flexible dashboards. Atera shines with robust remote access, constant monitoring, and efficient automation for streamlining operations. It effectively handles cross-platform solutions, which is particularly advantageous for MSPs.

Room for Improvement: JIRA Service Management struggles with email integration, lacks cohesive mobile connectivity, and depends significantly on third-party add-ons. The complexity of customization and plugin costs can be limiting. Atera users desire improved mobile device management and broader external platform integration. Both platforms face challenges in comprehensive project management and seamless third-party integration.

Ease of Deployment and Customer Service: JIRA Service Management offers multiple hosting options but requires considerable setup effort and expertise. Technical support is good but faces challenges due to time zone differences and partner reliance. Atera provides straightforward cloud-based deployment and is praised for responsive customer service, creating a more positive customer experience.

Pricing and ROI: JIRA Service Management's pricing is high, especially with add-ons, despite a free version offering operational efficiency benefits. In contrast, Atera's transparent, competitive pricing model based on technicians allows unlimited endpoint monitoring, ensuring significant economic benefits and clear ROI, particularly appealing to MSPs.

To learn more, read our detailed Atera vs. JIRA Service Management Report (Updated: December 2025).

Buyer's Guide

Atera vs. JIRA Service Management

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.0

Atera boosts efficiency and cuts costs with remote management, software integration, fixed pricing, and automation, enhancing business value.

Sentiment score

6.6

JIRA Service Management streamlines workflows, cuts costs, enhances productivity, and benefits virtual teams with its cloud-based platform.

No quotes available

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No quotes available

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Customer Service

Sentiment score

8.5

Atera's support team offers quick resolution, accessible help, valued security measures, and improves through user feedback.

Sentiment score

6.1

Atlassian's customer service is efficient but faces challenges with time zones and technical support accessibility, relying on local partners.

No quotes available

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No quotes available

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Scalability Issues

Sentiment score

7.8

Atera is scalable for small to large companies, with intuitive setup and robust API integration, ideal for growth.

Sentiment score

7.3

JIRA Service Management is scalable, flexible, and integrates well, supporting various organizations with excellent scalability ratings and licensing options.

No quotes available

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It supports introducing new features or levels efficiently across our global locations, helping everyone stay informed.

reviewer2597127

R&D Engineering - Program Manager at a energy/utilities company with 501-1,000 employees

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Stability Issues

Sentiment score

8.2

Atera is highly stable and reliable, with minor issues quickly addressed and regular updates enhancing functionality.

Sentiment score

7.8

JIRA Service Management is highly stable and reliable, frequently updated, with most users rating its stability between 8-9/10.

No quotes available

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There should be more governance for permissions and more options for customized access without frequently involving the admin.

reviewer2597127

R&D Engineering - Program Manager at a energy/utilities company with 501-1,000 employees

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Room For Improvement

Atera needs improved integration, support, and customization across identity management, mobile, network monitoring, and technician control features.

JIRA Service Management struggles with integration, customization, interface usability, and lacks key features like advanced dashboards and asset management.

No quotes available

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The cloud offering is easier because I don't have to manage the infrastructure.

Sohaib Ahmad

Vice President Service Delivery at quixel

We need to consider which AI tool would be most suitable for our project.

KrishnaGadepalli

Database Administrator at a retailer with 10,001+ employees

It remains one of the main barriers to using JIRA Service Management across our entire company.

Karim Yousef

GB, Development Practice - Technical Director at EJADA

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Setup Cost

Atera's pricing model offers cost-effective scalability and predictability, with unlimited devices and savings compared to competitors, ideal for enterprises.

JIRA Service Management's pricing is competitive but can be costly with more users and add-ons, varying by market.

No quotes available

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We used Jira's free version for some time.

Prakhar Goel

Sr Test Lead at Emerson

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Valuable Features

Atera provides robust remote access, automation, and monitoring tools, enhancing productivity and user satisfaction with its intuitive interface.

JIRA Service Management offers customizable dashboards, integration capabilities, and flexibility, enhancing project management and collaboration for varied needs.

We can run commands such as PowerShell, batch scripts, and implement automation.

Avi Vaserman

Owner at Sytex Ltd.

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JIRA itself is valuable for managing tickets, user stories, and pipeline.

Karim Yousef

GB, Development Practice - Technical Director at EJADA

For every task we are working on, the project manager can see the status once we update the stories mentioned.

Prathamesh DMarathe

Senior Software Engineer at Annalect

The query language and the ability to create views of the data are very useful.

Stuart-Cook

CEO /Consultant at Version Two Software Solutions Ltd

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Categories and Ranking

Atera

Ranking in Help Desk Software

13th

Ranking in IT Service Management (ITSM)

11th

Average Rating

9.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Network Monitoring Software (33rd), IT Infrastructure Monitoring (37th), Remote Monitoring and Management (RMM) (5th), Patch Management (11th), AIOps (17th), Agentic Automation (7th)

JIRA Service Management

Ranking in Help Desk Software

2nd

Ranking in IT Service Management (ITSM)

2nd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of Atera is 1.7%, down from 2.4% compared to the previous year. The mindshare of JIRA Service Management is 7.6%, down from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
JIRA Service Management	7.6%
Atera	1.7%
Other	90.7%

IT Service Management (ITSM)

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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Sohaib Ahmad

Vice President Service Delivery at quixel

Comprehensive workflows and data views have supported complex teams but still need cost improvements

JIRA Service Management is costly. The pricing structure needs improvement. When I add some plugins, I have to pay the cost for every user whether they are using it or not. For smaller companies, the detailed workflow editing and the kind of details that JIRA Service Management provides would be complex. For startups and smaller companies, JIRA Service Management would be complex. The cloud offering is easier because I don't have to manage the infrastructure. There are two templates of the project: company-managed and team-managed. Team-managed is a newer feature, which is good for startup-kind companies where they don't need control over data from multiple projects displaying in one dashboard. For startups, JIRA Service Management is somewhat complex with its schemes and everything. Capacity management should be improved in terms of additional features in the next release of JIRA Service Management.

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Top Industries

By visitors reading reviews

Educational Organization

12%

Performing Arts

Comms Service Provider

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14

By reviewers
Company Size	Count
Small Business	30
Midsize Enterprise	24
Large Enterprise	33

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

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What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

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What is your favorite Help Desk Software and why?

JIRA Due to its agility.

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What do you like most about JIRA Service Management?

JIRA Service Management is a very user-friendly solution.

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What is your experience regarding pricing and costs for JIRA Service Management?

The price is actually reasonable.

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Product Reports

Buyer's Guide

Atera

January 2026

Download Atera product report

Buyer's Guide

JIRA Service Management

January 2026

Download JIRA Service Management product report

Also Known As

No data available

JIRA Service Desk, Atlassian Jira Service Management

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

JIRA Service Management is recognized for customization, ease of use, and integration capabilities, offering flexible workflows and dashboards that enhance ticket management in organizations.

This platform contributes to streamlining business operations with features like automation and real-time updates. Businesses implement JIRA Service Management to manage ITIL processes, support tickets, and issue tracking both internally and externally. It is utilized for project management and lifecycle tracking, with Kanban boards and Confluence integration supporting change, incident, and problem management.

What are the key features of JIRA Service Management?

Customizable Workflows: Adapt workflows to meet business needs.
Integration: Seamlessly connects with other tools, including Jira and Confluence.
Real-Time Updates: Keeps teams informed and synchronized.
Automation: Reduces manual tasks with automated processes.
Scalability: Grows with organizations, accommodating increasing demands.

What benefits and ROI can be expected from JIRA Service Management?

Efficiency Gains: Improves operational efficiency through streamlined processes.
User-Friendly Interface: Simplifies adoption with intuitive navigation.
Comprehensive Reporting: Provides valuable insights to drive decisions.
Quick Setup: Fast deployment enhances time-to-value.
SLA Management: Ensures service level agreements are met effectively.

Service management platforms like JIRA Service Management are integral to industries focusing on managing IT services, such as tech firms and support-focused sectors. Organizations frequently utilize its capabilities to enhance their customer service operations, supporting optimal SLA adherence and efficient query management across departments. By tailoring its application to unique operational workflows, companies achieve improved service delivery and responsive issue resolution.

Atlassian

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada

Buyer's Guide

Atera vs. JIRA Service Management

December 2025

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