Atera vs JIRA Service Management comparison

Atera and Atlassian are both solutions in the IT Service Management (ITSM) category. Atera is ranked #11 with an average rating of 10.0, while Atlassian is ranked #2 with an average rating of 8.2. Atera holds a 2.2% mindshare in ISM, compared to Atlassian’s 6.9% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 93% of Atlassian users who would recommend it.

Atera

Read 15 Atera reviews

5,154 Views
1,598 Comparison Views

93% willing to recommend

JIRA Service Management

Read 90 JIRA Service Management reviews

8,557 Views
6,247 Comparison Views

93% willing to recommend

Atera

JIRA Service Management

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 5, 2026

JIRA Service Management and Atera compete in the IT and service management category. JIRA's strength is in enterprise-level workflow customization and tool integration, giving it an edge in project management, while Atera's real-time monitoring and automation stand out for IT management efficiency, particularly for MSPs.

Features: JIRA Service Management offers detailed workflow customization, multi-role management, and robust tool integration, making it ideal for enterprises needing tailored processes. Atera excels with remote monitoring, extensive scripting capabilities, and cross-platform compatibility, catering to MSPs requiring efficient client management.

Room for Improvement: JIRA could enhance integration with non-Atlassian products, improve administration features, and offer more affordable plugin pricing, better serving smaller companies. Atera needs to develop its mobile features, expand device monitoring, and refine automation controls for greater flexibility.

Ease of Deployment and Customer Service: JIRA supports various deployment models including on-premises and cloud options, though some users note slow support. Atera prioritizes cloud deployment, offering straightforward service with minimal direct support needs, making it appealing for simpler client onboarding.

Pricing and ROI: JIRA Service Management's costs can rise with plugin use and large teams, though its ROI is demonstrated in workflow efficiency. Atera's per technician pricing with unlimited device management offers cost-effectiveness for startups and growing MSPs, providing a return linked to IT management improvements.

To learn more, read our detailed Atera vs. JIRA Service Management Report (Updated: May 2026).

Buyer's Guide

Atera vs. JIRA Service Management

May 2026

Download the complete report

Helped 893,244 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.0

Atera boosts efficiency and cuts costs with remote management, software integration, fixed pricing, and automation, enhancing business value.

Sentiment score

5.9

JIRA Service Management improves efficiency and cost-effectiveness by centralizing processes, enhancing productivity, and optimizing resource management.

No quotes available

For more quotes and insights, download the Atera report

No quotes available

For more quotes and insights, download the JIRA Service Management report

Customer Service

Sentiment score

8.5

Atera's support team offers quick resolution, accessible help, valued security measures, and improves through user feedback.

Sentiment score

6.0

Atlassian's support is generally effective and appreciated, but users note delays and seek improvements in communication and timeliness.

No quotes available

For more quotes and insights, download the Atera report

I have reached out to customer support whenever I face an issue in JIRA, especially when creating any automation.

Krishan Rawat

TechOps Engineer at a financial services firm with 201-500 employees

For more quotes and insights, download the JIRA Service Management report

Scalability Issues

Sentiment score

7.8

Atera is scalable for small to large companies, with intuitive setup and robust API integration, ideal for growth.

Sentiment score

7.4

JIRA Service Management is scalable, adaptable, supports large organizations, integrates easily with third parties, but faces database performance issues.

No quotes available

For more quotes and insights, download the Atera report

It supports introducing new features or levels efficiently across our global locations, helping everyone stay informed.

reviewer2597127

R&D Engineering - Program Manager at a energy/utilities company with 501-1,000 employees

JIRA Service Management scales effectively as the number of users, projects, and work items increases.

reviewer2650416

Integration Supervisor Lead at a manufacturing company with 5,001-10,000 employees

JIRA Service Management's scalability is excellent; I just need to submit an email to indicate how many licenses I want.

Krishan Rawat

TechOps Engineer at a financial services firm with 201-500 employees

For more quotes and insights, download the JIRA Service Management report

Stability Issues

Sentiment score

8.2

Atera is highly stable and reliable, with minor issues quickly addressed and regular updates enhancing functionality.

Sentiment score

7.8

JIRA Service Management is a reliable tool with consistent updates, minimal issues, and improved performance, despite occasional minor bugs.

No quotes available

For more quotes and insights, download the Atera report

There should be more governance for permissions and more options for customized access without frequently involving the admin.

reviewer2597127

R&D Engineering - Program Manager at a energy/utilities company with 501-1,000 employees

In terms of stability, JIRA Service Management is reliable day-to-day as long as the data is fed in correctly.

reviewer2650416

Integration Supervisor Lead at a manufacturing company with 5,001-10,000 employees

JIRA Service Management is stable for my needs; I have not encountered any issues with reliability.

Krishan Rawat

TechOps Engineer at a financial services firm with 201-500 employees

For more quotes and insights, download the JIRA Service Management report

Room For Improvement

Atera needs improved integration, support, and customization across identity management, mobile, network monitoring, and technician control features.

JIRA Service Management needs better integration, automation, and enhancements in usability, features, and resources for improved user experience.

No quotes available

For more quotes and insights, download the Atera report

JIRA's user interface needs training to understand and utilize.

reviewer2597127

R&D Engineering - Program Manager at a energy/utilities company with 501-1,000 employees

It remains one of the main barriers to using JIRA Service Management across our entire company.

Karim Yousef

GB, Development Practice - Technical Director at EJADA

We need to consider which AI tool would be most suitable for our project.

KrishnaGadepalli

Database Administrator at a retailer with 10,001+ employees

For more quotes and insights, download the JIRA Service Management report

Setup Cost

Atera's pricing model offers cost-effective scalability and predictability, with unlimited devices and savings compared to competitors, ideal for enterprises.

JIRA Service Management offers competitive pricing but can be costly, especially with additional plugin expenses and user-tier licensing.

No quotes available

For more quotes and insights, download the Atera report

We used Jira's free version for some time.

Prakhar Goel

Sr Test Lead at Emerson

While licensing is costly, setting up JIRA Service Management is overall good because the vendor helped me, and I also received support from JIRA support, making it a positive experience.

Krishan Rawat

TechOps Engineer at a financial services firm with 201-500 employees

For more quotes and insights, download the JIRA Service Management report

Valuable Features

Atera provides robust remote access, automation, and monitoring tools, enhancing productivity and user satisfaction with its intuitive interface.

JIRA Service Management's key features include user-friendly interface, seamless integrations, customizable workflows, and efficient project management tools.

We can run commands such as PowerShell, batch scripts, and implement automation.

Avi Vaserman

Owner at Sytex Ltd.

For more quotes and insights, download the Atera report

For every task we are working on, the project manager can see the status once we update the stories mentioned.

Prathamesh DMarathe

Senior Software Engineer at Annalect

JIRA itself is valuable for managing tickets, user stories, and pipeline.

Karim Yousef

GB, Development Practice - Technical Director at EJADA

JIRA Service Management offers many valuable features, including automations for tickets such as automated responses and automatic workflow changes.

Krishan Rawat

TechOps Engineer at a financial services firm with 201-500 employees

For more quotes and insights, download the JIRA Service Management report

Categories and Ranking

Atera

Ranking in Help Desk Software

11th

Ranking in IT Service Management (ITSM)

11th

Average Rating

9.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Network Monitoring Software (34th), IT Infrastructure Monitoring (38th), Remote Monitoring and Management (RMM) (5th), Patch Management (11th), AIOps (18th), Agentic Automation (8th)

JIRA Service Management

Ranking in Help Desk Software

2nd

Ranking in IT Service Management (ITSM)

2nd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the IT Service Management (ITSM) category, the mindshare of Atera is 2.2%, down from 2.4% compared to the previous year. The mindshare of JIRA Service Management is 6.9%, down from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
JIRA Service Management	6.9%
Atera	2.2%
Other	90.9%

IT Service Management (ITSM)

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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Sohaib Ahmad

Vice President Service Delivery at quixel

Comprehensive workflows and data views have supported complex teams but still need cost improvements

JIRA Service Management is costly. The pricing structure needs improvement. When I add some plugins, I have to pay the cost for every user whether they are using it or not. For smaller companies, the detailed workflow editing and the kind of details that JIRA Service Management provides would be complex. For startups and smaller companies, JIRA Service Management would be complex. The cloud offering is easier because I don't have to manage the infrastructure. There are two templates of the project: company-managed and team-managed. Team-managed is a newer feature, which is good for startup-kind companies where they don't need control over data from multiple projects displaying in one dashboard. For startups, JIRA Service Management is somewhat complex with its schemes and everything. Capacity management should be improved in terms of additional features in the next release of JIRA Service Management.

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Top Industries

By visitors reading reviews

Educational Organization

Comms Service Provider

Construction Company

Performing Arts

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14

By reviewers
Company Size	Count
Small Business	30
Midsize Enterprise	25
Large Enterprise	34

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

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What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

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What is your favorite Help Desk Software and why?

JIRA Due to its agility.

See all answers

What is your experience regarding pricing and costs for JIRA Service Management?

While licensing is costly, setting up JIRA Service Management is overall good because the vendor helped me, and I also received support from JIRA support, making it a positive experience.

See all answers

What needs improvement with JIRA Service Management?

I feel JIRA Service Management could be better if the APIs from the sponsoring team provided more support and flexibility in API endpoints. Regarding JIRA Service Management's API and support, the ...

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Product Reports

Buyer's Guide

Atera

May 2026

Download Atera product report

Buyer's Guide

JIRA Service Management

May 2026

Download JIRA Service Management product report

Also Known As

No data available

JIRA Service Desk, Atlassian Jira Service Management

Overview

Atera provides advanced tools for remote monitoring, automation, and ticketing, offering an intuitive design and competitive pricing that supports managed service providers with monitoring, alerts, and system management.

Atera stands out with its automation, remote access, and smooth integration capabilities like PowerShell commands, TeamViewer, and Splashtop. Its monitoring and alert systems allow IT professionals to preemptively address issues, enhancing productivity with features such as a robust ticketing system, patch management, and scripting tools. Cross-platform compatibility and collaboration tools streamline IT operations. Despite its strengths, Atera requires enhancements in identity access management, chat features, mobile device management, third-party integrations, customizable reports, and more detailed role management for technicians. A renewed interface and improved network and cloud service monitoring are desired. Users also look for seamless management across diverse platforms, particularly under connectivity issues.

What are Atera's key features?

Automation: Streamlines processes with powerful automation capabilities.
Remote Access: Facilitates easy access to client machines for issue resolution.
Intuitive Interface: User-friendly design enhances efficiency.
Integration: Seamless TeamViewer and Splashtop integration.
Monitoring: Effective monitoring and alert systems preempt issues.
Ticketing System: Boosts productivity with efficient workflow management.
Patch Management: Ensures systems are always up-to-date.
Scripting: Powerful tools for automation and task execution.

What benefits and ROI should users consider?

Efficiency: Automation and scripting enhance task management.
Cost-effective: Combines robust features with competitive pricing.
Scalability: Cross-platform compatibility supports business growth.
Productivity: Monitoring and alerts optimize resource allocation.

Atera is widely used by managed service providers and IT support companies to enhance efficiency in industries such as manufacturing and construction. It provides remote monitoring, automation, and comprehensive IT management, ensuring seamless integration with different products and systems for broad site coverage. Businesses leverage Atera's RMM, PSA, ticketing, and IT automation features to improve operational efficiency and responsiveness.

Atera

JIRA Service Management is recognized for customization, ease of use, and integration capabilities, offering flexible workflows and dashboards that enhance ticket management in organizations.

This platform contributes to streamlining business operations with features like automation and real-time updates. Businesses implement JIRA Service Management to manage ITIL processes, support tickets, and issue tracking both internally and externally. It is utilized for project management and lifecycle tracking, with Kanban boards and Confluence integration supporting change, incident, and problem management.

What are the key features of JIRA Service Management?

Customizable Workflows: Adapt workflows to meet business needs.
Integration: Seamlessly connects with other tools, including Jira and Confluence.
Real-Time Updates: Keeps teams informed and synchronized.
Automation: Reduces manual tasks with automated processes.
Scalability: Grows with organizations, accommodating increasing demands.

What benefits and ROI can be expected from JIRA Service Management?

Efficiency Gains: Improves operational efficiency through streamlined processes.
User-Friendly Interface: Simplifies adoption with intuitive navigation.
Comprehensive Reporting: Provides valuable insights to drive decisions.
Quick Setup: Fast deployment enhances time-to-value.
SLA Management: Ensures service level agreements are met effectively.

Service management platforms like JIRA Service Management are integral to industries focusing on managing IT services, such as tech firms and support-focused sectors. Organizations frequently utilize its capabilities to enhance their customer service operations, supporting optimal SLA adherence and efficient query management across departments. By tailoring its application to unique operational workflows, companies achieve improved service delivery and responsive issue resolution.

Atlassian

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada

Buyer's Guide

Atera vs. JIRA Service Management

May 2026

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