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Atera vs N-able N-central comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atera
Ranking in Remote Monitoring and Management (RMM)
5th
Average Rating
9.4
Reviews Sentiment
7.5
Number of Reviews
16
Ranking in other categories
Help Desk Software (12th), Network Monitoring Software (37th), IT Infrastructure Monitoring (41st), IT Service Management (ITSM) (11th), Patch Management (13th), AIOps (22nd), Agentic Automation (12th), Autonomous Endpoint Management (7th)
N-able N-central
Ranking in Remote Monitoring and Management (RMM)
6th
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 7.3%, up from 7.2% compared to the previous year. The mindshare of N-able N-central is 5.4%, down from 8.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
Atera7.3%
N-able N-central5.4%
Other87.3%
Remote Monitoring and Management (RMM)
 

Featured Reviews

NC
IT Manager at Telstra
Remote monitoring has streamlined endpoint management and consistently reduced ticket resolution time
The best features Atera offers include the per-technician pricing, which is honestly one of the biggest things. Unlimited endpoints for a flat monthly fee per tech is a model that makes sense for us, since we are not paying more every time we add a new endpoint. The AI Copilot feature has been a nice addition that helps our techs summarize tickets and suggest fixes faster, which has cut our resolution times noticeably. The AI Copilot feature has specifically helped my team because the automation handles a lot of the routine work, such as patch deployments, maintenance tasks, and monitoring alerts. Atera has positively impacted my organization by transforming how our team operates day-to-day, and the pricing model is hard to beat. The outcomes or metrics showing how Atera has made a positive impact include the 30% reduction in ticket resolution time I mentioned earlier.
Dimitri V G - PeerSpot reviewer
Team Manager Fiber & Backhaul Solutions Center & South at Telenet BVBA
Maximizing operational efficiency with comprehensive monitoring and automation capabilities
There are areas in N-able N-central that could be improved. We always started it from the basic purpose of monitoring hardware, where vendors such as HP and Dell try to sell their own services which monitor and provide a dashboard, which is their logic. They want to make their own recurring revenue on that. We notice that SNMP has had a good run and still sometimes is used, but it's becoming an issue to maintain the same capabilities because HP makes it unreliable or even removes certain features that we used to be able to validate redundant array of independent disks. Our service that has been running for 15-20 years suddenly is not working anymore because HP decided in generation 10 plus and above, or generation 10 hardware in servers, storage controllers particularly, they just didn't put the SNMP OIDs anymore. We are now following that market change or business change in hardware monitoring and the future is Redfish, REST API, IPMI type of monitoring with the REST API and Redfish being most common. We have to do the effort ourselves because Enable is not really strategically going there because I assume there's not much money to make to improve that or to convince customers to start with their product. That issue could be better if they would be more prepared for that change and give us customers more tools, preconfigured, pre-available custom services for Redfish, REST API, where we just have to put a few items username, password and address and some dots and commas, but that we don't have to reinvent the wheel, which we are doing at the moment. We are using HP iLO commandlets and REST APIs for Aruba. Dell is making it very hard to monitor their hardware. If it has an iDRAC, I can manage it and monitor it, but if it's something that's less common or due to the portfolio, they have done a good job at not exposing information about health. We would just want to have a red or a green dot that indicates if this device is healthy or not healthy. Since nobody's investing in SNMP because it's a liability in security, they should invest in making a REST API and preferably also do the work on making it easy to pull or push information. That's something that the industry in general and Enable in particular could do a significant job to help us monitor.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."
"Moreover, I find that if it wasn't for Atera, I wouldn't be gaining the number of clients I have and growing my business as I do."
"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."
"It is reliable, and when it is working, it works without issues."
"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."
"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."
"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."
"Atera's automation capabilities are excellent because we can create new users and customers, and when a company wants to integrate us as IT consultants to their network, it can be very simple, such as installing to Active Directory or Azure."
"I like the remote connectivity, reporting suite, and patch management module."
"The solution's service is good."
"The most helpful features of N-able N-central include providing a single pane of glass for many insights in an environment regarding their patching, their assets, their devices in general, and the active issues that they show."
"N-able N-central has numerous good features. The asset tracking capability is powerful, allowing you to track hardware and software on devices connected to your network. The remote control is smooth, securely enabling remote access to servers and routers. It can be integrated with ticketing systems and other tools like CrowdStrike and N-able EDR for comprehensive network monitoring and security. The automation feature is handy, allowing you to schedule tasks, respond to system triggers, and automate problem resolution, such as handling disk space issues automatically."
"N-able N-central is an easy tool to implement with customers."
"The transition to N-able N-central was very smooth; we were confident that our migration would not affect any operations, and it was easy to migrate our clients into the new solutions."
"The most valuable feature of N-able N-central is the many options it has."
"N-able N-central is very scalable."
 

Cons

"It will be interesting if Atera can integrate all kinds of products."
"It should improve its processes."
"I would like to see more mobile device management. iPad is a big one."
"There is definitely room for improvement with its automation capabilities."
"The solution is scalable. However, in the past, we did have some issues."
"The billing module has a standard layout which is too limited for my needs."
"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."
"Customization could be improved."
"N-central has limited mobile device management (MDM) support, specifically for Android devices. This limitation affected a deal with a client who had numerous Android devices to manage. It would be beneficial if N-central could expand its MDM support to include Android devices."
"N-able N-central could improve the remote access, my technicians have complained about it. They have used other free tools instead to compensate, such as TeamViewer. Additionally, when using remote access on the web, it is lacking reports."
"The integration with other applications could be better."
"The industry has moved towards Redfish for out-of-band and in-band monitoring, yet N-able N-central still relies on older protocols like SNMP."
"The support from our direct team is very good, but the support from their day-to-day ongoing help desk isn't that good. They have still got some work to do on that, but they have been focusing on that a lot over the last number of years. So, it has gotten a lot better than it was."
"At this moment, we encounter stability issues with N-able N-central from time to time."
"We have to do the effort ourselves because Enable is not really strategically going there because I assume there's not much money to make to improve that or to convince customers to start with their product."
"It was previously expensive and tedious to manage different licenses."
 

Pricing and Cost Advice

"Atera happened to have the best pricing model."
"As an internal IT, it's gold right there. It is money in the bank."
"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."
"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."
"The solution cost approximately $200 Canadian per month."
"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."
"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."
"Pricing is my favorite part of it. It was per user, not per client."
"The pricing and licensing are average, almost six out of ten."
"N-able N-central is not an expensive solution."
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Top Industries

By visitors reading reviews
Comms Service Provider
12%
Construction Company
9%
Educational Organization
9%
Outsourcing Company
8%
Comms Service Provider
14%
Outsourcing Company
12%
Computer Software Company
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Large Enterprise1
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...
What needs improvement with Atera?
Reporting is probably the main frustration. Some of the more advanced reports are locked behind higher pricing tiers, which feels restrictive. Atera can be improved in that the remote access can al...
What is your primary use case for Atera?
My main use case for Atera is remote monitoring and management across all our endpoints. We have devices spread across multiple sites, so having one platform where we can see everything, push patch...
What needs improvement with N-able N-central?
The MSP part of N-able N-central has evolved over the years. They have been trying to move from professional or network server and desktop licensing to make it more comprehensive. With professional...
What is your primary use case for N-able N-central?
We have been dealing with Enable EDR and N-able N-central, which is a management center. It's the NOC solution that we are currently running our asset management on. We are managing tasks in that e...
What advice do you have for others considering N-able N-central?
There's a new node for N-able N-central which they have addressed. Our outstanding items include reviewing our pricing and partnership level, which can provide additional benefits when we exceed 10...
 

Also Known As

No data available
SolarWinds N-central, SolarWinds MSP N-central
 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
Premier Technology Solutions
Find out what your peers are saying about Atera vs. N-able N-central and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.