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Azure Bastion vs Datto Remote Monitoring and Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Bastion
Ranking in Remote Monitoring and Management (RMM)
12th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
12
Ranking in other categories
Network Monitoring Software (52nd), Microsoft Security Suite (26th)
Datto Remote Monitoring and...
Ranking in Remote Monitoring and Management (RMM)
4th
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of Azure Bastion is 2.5%, up from 1.1% compared to the previous year. The mindshare of Datto Remote Monitoring and Management is 7.3%, down from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
Datto Remote Monitoring and Management7.3%
Azure Bastion2.5%
Other90.2%
Remote Monitoring and Management (RMM)
 

Featured Reviews

AB
Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH
Have improved security with role segregation and accessibility
The most valuable feature of Azure Bastion is its security, which I find to be the best part. We use Azure AD integration to specify who has access and what they can do. We can segregate roles, allowing some to execute commands while others cannot. Additionally, we are using it internally to connect to our secured AKS Cluster.
Alex Clerici - PeerSpot reviewer
System Integrator IT Manager at Tecnimex S.r.l.
Granular monitoring and automated patching have improved service delivery and customer autonomy
I am always busy and have a lot to handle as the customer asks. I absolutely see the importance because if we lose this opportunity, it is probably detrimental. From my experience, automated patch management is considered efficient and useful, but it needs proper training. During the initial deployment, I faced some challenges as operating systems often have vulnerabilities that arise month by month. Datto Remote Monitoring and Management alone is not sufficient for effective patching; I need to pay attention to the manufacturer platform as well. Therefore, I must manage the RMM software effectively while being mindful of the lifecycle of operating systems to identify the best patch policy to adopt. Datto Remote Monitoring and Management's real-time monitoring capabilities are very granular depending on what I want to manage. For Windows, PCs, servers, and other devices such as tablets, I can customize my policy quite effectively. However, for network devices, there are other tools that might be more efficient than Datto Remote Monitoring and Management, such as Ovic, which is a specific solution for network scenarios. If I prefer not to use two separate solutions, I can meet minimal needs with Datto Remote Monitoring and Management's network module. I find the reporting and analytics features of Datto Remote Monitoring and Management to be very efficient as they are granular and rely on many customizable predefined templates. As an example of utilizing the reporting and analytics features for my customers, I act as an MSP provider and can define a site for an end customer, allowing them to monitor their environment by creating a specific account with defined roles. Consequently, a customer can often operate autonomously without my intervention while having an overview of their IT environment. I can control the reporting capabilities at different levels, giving customers autonomy if configured correctly. Regarding the remote control capabilities of Datto Remote Monitoring and Management, it offers various ways to control devices remotely. While it may not be the best module in the suite, when used alongside other tools, it can solve many problems. Regarding pricing and licensing, after recent updates, I believe Kaseya has found a correct way to offer this solution by modifying their licensing policy. I can start with a minimum committed license, and if I exceed my limits, the additional costs can be managed efficiently by paying the difference. Also, if I wish to reduce my licensing, I can do so through my account manager. The latest news about Datto's licensing seems very interesting, and I plan to evaluate it further in the coming months. I chose Datto because of my positive impressions regarding their local support during the initial phase. I received good assistance from the distributor, who provided interesting tools and integrations for Datto. I can answer what other best features Datto has compared to others after I have explored other solutions deeply. Recently, I connected with N-able but do not remember the name of another solution that seemed interesting. Testing solutions comprehensively requires a time investment, which is something I currently lack. I do not currently have any questions. If I have questions in the future, I will likely reach out through my PeerSpot account or another method. I rate this product nine out of ten overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The connection to virtual machines is very useful."
"The most significant advantage lies in its runbook features, particularly beneficial for our infrastructure team."
"It provides all the security to us. Without getting on the internet, we can access our servers. We can access our desktop through our web browser. We don't need to run the mstsc command and login to the VM. All those things are not required."
"Azure Bastion is preferable because you just switch it on and off you go."
"The solution acts as a dedicated server and we have implemented multiple software, users can easily access everything from there, and it's a cost-effective solution as we don't want to purchase any servers because everything is on the cloud, which is the main advantage for the company."
"Azure Bastion makes it easy to provide quick virtual machine access to our customers."
"The solution's most valuable feature is that it is easy to use...It is modernized, so I can create complex infrastructures."
"The ability to operate the product with scripting is excellent."
"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."
"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
"The project management and task management features work well; it's a decent product in that regard and is relatively simple to use."
"We originally had around three techs supporting probably about 150 or so PCs, and we're currently supporting 600 PCs with the same amount of techs."
"I chose Datto because of my positive impressions regarding their local support during the initial phase."
"Automation, in terms of the standard patches and standard updates, and remote support are valuable."
"At the start of the pandemic, when our office went remote, we were using an older solution to push changes or a group policy, but they had to be on the VPN for it to work, and with Datto, I can write up a script, and it can change a file and install a program on any machine as long as they have an internet connection, so there is no need to be on the VPN or in the office, and it has helped us to be a more remote IT group."
"It has a single pane of glass, and it integrates well with other software."
 

Cons

"Azure Bastion does its job. However, it would be nice to have the capability to cut and paste across desktops, similar to old-fashioned Remote Desktop emulation."
"Speaking of AI, having Microsoft Copilot in Azure Bastion would be good."
"We are not able to copy and paste files directly into the server over the patch host. We have to transfer files over to Azure Storage."
"There is room for improvement with AI features. I would like to see integrated AI features with Azure Bastion, especially for connectivity issues."
"The solution breaks down sometimes."
"There are some challenges because Bastion is more compatible with Edge but not with the other browsers. As an organization, it doesn't make sense that we have to use only Edge. We should be able to access Bastion over Chrome, Mozilla, or Opera. It should be our choice."
"When we retrieve that data from the cloud, they require some amount of money. That is the main drawback of this cloud solution. You are charged for retrieving your own data."
"Currently, Azure Bastion does not allow for direct data transfer between desktops. A storage solution must be created to transfer data, and this requires additional permissions like ACL or NFS."
"This is not a product that I recommend."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"We would like to see a little more functionality when monitoring network devices, such as switches and routers."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"Be prepared to spend a lot of time on conversions if you have a lot of clients."
"The CRM capabilities are not very good. It's clunky and could work a lot better than it does. There are no marketing add-ins, for example."
"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."
"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."
 

Pricing and Cost Advice

"Azure Bastion's pricing is good."
"It does not save money for us."
"The pricing is a lower decision point than high-quality security for our organization. Better security comes at a cost, but it's worth it, and that's what we tell our customers."
"The tool is cheaply priced. I would say that the product is free to use."
"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."
"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."
"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."
"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Financial Services Firm
11%
Comms Service Provider
10%
Educational Organization
8%
Performing Arts
14%
Outsourcing Company
10%
Wholesaler/Distributor
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise6
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise2
 

Questions from the Community

What is your experience regarding pricing and costs for Azure Bastion?
Microsoft's pricing is on the higher side and could be more competitive. Startups and small organizations often prefer AWS ( /products/amazon-aws-reviews ) or GCP due to their lower costs, while la...
What needs improvement with Azure Bastion?
Azure Bastion could be improved with more granular session monitoring, rich audit capabilities, and deeper integration with security operation workflows. We would also appreciate enhanced reporting...
What is your primary use case for Azure Bastion?
Azure Bastion serves as our primary solution for providing secure administrative access to Azure VPNs and VMs without exposing RDP or SSH ports to the internet. From a cybersecurity perspective, it...
What needs improvement with Datto Remote Monitoring and Management?
Improvements for Datto Remote Monitoring and Management could be made in the areas of vulnerability assessment and operations related to this field, which I currently manage using other solutions l...
What advice do you have for others considering Datto Remote Monitoring and Management?
I am always busy and have a lot to handle as the customer asks. I absolutely see the importance because if we lose this opportunity, it is probably detrimental. From my experience, automated patch ...
What is your experience regarding pricing and costs for Datto Remote Monitoring and Management?
My experience with pricing, setup cost, and licensing for Datto Remote Monitoring and Management is that it is smooth and simple.
 

Also Known As

No data available
Autotask EM, Autotask Endpoint Management, Datto RMM
 

Overview

 

Sample Customers

Information Not Available
Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
Find out what your peers are saying about Azure Bastion vs. Datto Remote Monitoring and Management and other solutions. Updated: August 2026.
910,350 professionals have used our research since 2012.