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Azure Bastion vs Datto Remote Monitoring and Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Bastion
Ranking in Remote Monitoring and Management (RMM)
12th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
12
Ranking in other categories
Network Monitoring Software (52nd), Microsoft Security Suite (26th)
Datto Remote Monitoring and...
Ranking in Remote Monitoring and Management (RMM)
4th
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of Azure Bastion is 2.5%, up from 1.1% compared to the previous year. The mindshare of Datto Remote Monitoring and Management is 7.3%, down from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
Datto Remote Monitoring and Management7.3%
Azure Bastion2.5%
Other90.2%
Remote Monitoring and Management (RMM)
 

Featured Reviews

AB
Lead Software Engineer at Glastechnische Industrie Peter LISEC GmbH
Have improved security with role segregation and accessibility
The most valuable feature of Azure Bastion is its security, which I find to be the best part. We use Azure AD integration to specify who has access and what they can do. We can segregate roles, allowing some to execute commands while others cannot. Additionally, we are using it internally to connect to our secured AKS Cluster.
Alex Clerici - PeerSpot reviewer
System Integrator IT Manager at Tecnimex S.r.l.
Granular monitoring and automated patching have improved service delivery and customer autonomy
I am always busy and have a lot to handle as the customer asks. I absolutely see the importance because if we lose this opportunity, it is probably detrimental. From my experience, automated patch management is considered efficient and useful, but it needs proper training. During the initial deployment, I faced some challenges as operating systems often have vulnerabilities that arise month by month. Datto Remote Monitoring and Management alone is not sufficient for effective patching; I need to pay attention to the manufacturer platform as well. Therefore, I must manage the RMM software effectively while being mindful of the lifecycle of operating systems to identify the best patch policy to adopt. Datto Remote Monitoring and Management's real-time monitoring capabilities are very granular depending on what I want to manage. For Windows, PCs, servers, and other devices such as tablets, I can customize my policy quite effectively. However, for network devices, there are other tools that might be more efficient than Datto Remote Monitoring and Management, such as Ovic, which is a specific solution for network scenarios. If I prefer not to use two separate solutions, I can meet minimal needs with Datto Remote Monitoring and Management's network module. I find the reporting and analytics features of Datto Remote Monitoring and Management to be very efficient as they are granular and rely on many customizable predefined templates. As an example of utilizing the reporting and analytics features for my customers, I act as an MSP provider and can define a site for an end customer, allowing them to monitor their environment by creating a specific account with defined roles. Consequently, a customer can often operate autonomously without my intervention while having an overview of their IT environment. I can control the reporting capabilities at different levels, giving customers autonomy if configured correctly. Regarding the remote control capabilities of Datto Remote Monitoring and Management, it offers various ways to control devices remotely. While it may not be the best module in the suite, when used alongside other tools, it can solve many problems. Regarding pricing and licensing, after recent updates, I believe Kaseya has found a correct way to offer this solution by modifying their licensing policy. I can start with a minimum committed license, and if I exceed my limits, the additional costs can be managed efficiently by paying the difference. Also, if I wish to reduce my licensing, I can do so through my account manager. The latest news about Datto's licensing seems very interesting, and I plan to evaluate it further in the coming months. I chose Datto because of my positive impressions regarding their local support during the initial phase. I received good assistance from the distributor, who provided interesting tools and integrations for Datto. I can answer what other best features Datto has compared to others after I have explored other solutions deeply. Recently, I connected with N-able but do not remember the name of another solution that seemed interesting. Testing solutions comprehensively requires a time investment, which is something I currently lack. I do not currently have any questions. If I have questions in the future, I will likely reach out through my PeerSpot account or another method. I rate this product nine out of ten overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most significant advantage lies in its runbook features, particularly beneficial for our infrastructure team."
"The ability to operate the product with scripting is excellent."
"As an Azure consultant, for me, it is the best way to give the administrator access as you can manage the permission - including who can access Bastion."
"Azure Bastion makes it easy to provide quick virtual machine access to our customers."
"The product's setup is easy."
"The solution's most valuable feature is that it is easy to use...It is modernized, so I can create complex infrastructures."
"It provides all the security to us. Without getting on the internet, we can access our servers. We can access our desktop through our web browser. We don't need to run the mstsc command and login to the VM. All those things are not required."
"The interface is available in the edit portal."
"We felt that AEM had the best features with the best Mac support."
"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."
"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."
"Even when the connection to the server is lost, the monitoring continues without interruption."
"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."
"The best feature that Datto Remote Monitoring and Management offers is the connectivity, which seems to be a whole lot quicker and responsive than Kaseya 10."
"AEM support is great for Macs."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
 

Cons

"There are some challenges because Bastion is more compatible with Edge but not with the other browsers. As an organization, it doesn't make sense that we have to use only Edge. We should be able to access Bastion over Chrome, Mozilla, or Opera. It should be our choice."
"The solution breaks down sometimes."
"Azure Bastion does its job. However, it would be nice to have the capability to cut and paste across desktops, similar to old-fashioned Remote Desktop emulation."
"You are charged for retrieving your own data."
"Speaking of AI, having Microsoft Copilot in Azure Bastion would be good."
"While general support is valuable, having a detailed breakdown of the specific issues would contribute to a more streamlined and efficient resolution process."
"When you have a boot issue on Windows, you cannot use Azure Bastion to fix it. You have to use the Azure console or the VM console, and it is very limited."
"We are not able to copy and paste files directly into the server over the patch host. We have to transfer files over to Azure Storage."
"We would like to see a little more functionality when monitoring network devices, such as switches and routers."
"This is not a product that I recommend."
"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"Be prepared to spend a lot of time on conversions if you have a lot of clients."
"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"Datto Remote Monitoring and Management alone is not sufficient for effective patching; I need to pay attention to the manufacturer platform as well."
 

Pricing and Cost Advice

"The pricing is a lower decision point than high-quality security for our organization. Better security comes at a cost, but it's worth it, and that's what we tell our customers."
"Azure Bastion's pricing is good."
"The tool is cheaply priced. I would say that the product is free to use."
"It does not save money for us."
"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."
"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."
"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."
"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Financial Services Firm
11%
Comms Service Provider
10%
Educational Organization
8%
Performing Arts
14%
Outsourcing Company
10%
Wholesaler/Distributor
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise6
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise2
 

Questions from the Community

What is your experience regarding pricing and costs for Azure Bastion?
Microsoft's pricing is on the higher side and could be more competitive. Startups and small organizations often prefer AWS ( /products/amazon-aws-reviews ) or GCP due to their lower costs, while la...
What needs improvement with Azure Bastion?
Azure Bastion could be improved with more granular session monitoring, rich audit capabilities, and deeper integration with security operation workflows. We would also appreciate enhanced reporting...
What is your primary use case for Azure Bastion?
Azure Bastion serves as our primary solution for providing secure administrative access to Azure VPNs and VMs without exposing RDP or SSH ports to the internet. From a cybersecurity perspective, it...
What needs improvement with Datto Remote Monitoring and Management?
Improvements for Datto Remote Monitoring and Management could be made in the areas of vulnerability assessment and operations related to this field, which I currently manage using other solutions l...
What advice do you have for others considering Datto Remote Monitoring and Management?
I am always busy and have a lot to handle as the customer asks. I absolutely see the importance because if we lose this opportunity, it is probably detrimental. From my experience, automated patch ...
What is your experience regarding pricing and costs for Datto Remote Monitoring and Management?
My experience with pricing, setup cost, and licensing for Datto Remote Monitoring and Management is that it is smooth and simple.
 

Also Known As

No data available
Autotask EM, Autotask Endpoint Management, Datto RMM
 

Overview

 

Sample Customers

Information Not Available
Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
Find out what your peers are saying about Azure Bastion vs. Datto Remote Monitoring and Management and other solutions. Updated: August 2026.
910,350 professionals have used our research since 2012.