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Datto Remote Monitoring and Management vs LogMeIn Central comparison

datto and GoTo are both solutions in the Remote Monitoring and Management (RMM) category. datto is ranked #6 with an average rating of 8.0, while GoTo is ranked #14. datto holds a 12.4% mindshare in RMM, compared to GoTo’s 3.0% mindshare. Additionally, 77% of datto users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.
Datto Remote Monitoring and...
Read 9 Datto Remote Monitoring and Management reviews
  • 1,432 Views
  • 1,117 Comparison Views
77% willing to recommend
LogMeIn Central
Read 19 LogMeIn Central reviews
  • 658 Views
  • 403 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

LogMeIn Central and Datto Remote Monitoring and Management compete in the remote monitoring and management category. LogMeIn Central appears more favorable for those on a budget, offering support and essential features, while Datto provides premium features that justify its cost, appealing to larger enterprises.

Features: LogMeIn Central offers remote access, automated task management, and endpoint security. It targets small to medium-sized businesses with its simplicity. Datto Remote Monitoring and Management provides comprehensive monitoring, patch management, and data backup. It's designed for larger organizations needing robust data protection and recovery solutions.

Room for Improvement: LogMeIn Central could enhance its advanced feature set to better cater to larger enterprises and improve its data backup capabilities. Its security features may need refinements for higher-tier users demanding more comprehensive solutions. Additionally, offering more granular control options could optimize its utility for diverse IT environments. Datto Remote Monitoring and Management could streamline its deployment process for easier integration and enhance its user interface for better accessibility. Expanding customization options could increase flexibility for users needing specific configurations. Price competitiveness could also be evaluated for broader market appeal.

Ease of Deployment and Customer Service: LogMeIn Central allows straightforward deployment with efficient customer support, appealing to businesses with basic IT needs. Datto Remote Monitoring and Management entails a more involved deployment process but provides dedicated support and resources, benefiting businesses with complex IT requirements.

Pricing and ROI: LogMeIn Central generally offers a lower initial setup cost, which suits smaller budgetary constraints, providing reasonable ROI for its core capabilities. Datto Remote Monitoring and Management, although associated with higher initial expenses, promises long-term savings through its comprehensive features, aiming to provide extensive and proactive IT management and protection.

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Buyer's Guide
Datto Remote Monitoring and Management vs. LogMeIn Central
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Datto Remote Monitoring and...
Ranking in Remote Monitoring and Management (RMM)
6th
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
9
Ranking in other categories
No ranking in other categories
LogMeIn Central
Ranking in Remote Monitoring and Management (RMM)
14th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
19
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Datto Remote Monitoring and Management is 12.4%, up from 7.2% compared to the previous year. The mindshare of LogMeIn Central is 3.0%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

Dario Caraponale - PeerSpot reviewer
It's very easy to implement and create policies
Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.
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Kelsey Braun - PeerSpot reviewer
Has good stability and an easy initial setup process
We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"AEM support is great for Macs."
"The remote tool is nice. If a user needs assistance, I don't have to tell the user to do anything. I just ask the user if I can remote in, and 30 seconds later, I have remoted in. It has been really handy."
"Even when the connection to the server is lost, the monitoring continues without interruption."
"I also like how Datto integrates seamlessly with the Autotask ticketing system."
"It has a single pane of glass, and it integrates well with other software."
"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."
"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."
"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."
More Datto Remote Monitoring and Management pros
"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."
"The alerts are helpful."
"The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all."
"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."
"I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great."
"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."
"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features."
"I like being able to dial in and transfer files for updates."
More LogMeIn Central pros
 

Cons

"Sometimes we have some downtime when Datto is doing updates. Maybe it's because of the cloud service they use. I'm not sure if they're going through AWS or Azure or what. That's happened, but the outages have been few and far between."
"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."
"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."
"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."
"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."
"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."
"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."
"Be prepared to spend a lot of time on conversions if you have a lot of clients."
More Datto Remote Monitoring and Management cons
"The solution is expensive as hell."
"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."
"Do not use the technical support."
"The initial load is terribly slow and often has delays with the login page loading."
"It's not really a true RMM product but more of just a remote access."
"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."
"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."
"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."
More LogMeIn Central cons
 

Pricing and Cost Advice

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."
"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."
"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."
"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."
"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."
"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."
"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."
"Coming from where it was free, it's getting to be expensive."
"It really is an expensive product for me.​"
"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."
"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."
"It's probably worth the value, but the price increases over the last five years are getting harder to justify."
"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."
"Having to spend so much money on remote access is what I feel to be a necessary evil."
More LogMeIn Central pricing and cost advice
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Top Industries

By visitors reading reviews
Performing Arts
11%
Computer Software Company
9%
Financial Services Firm
8%
Wholesaler/Distributor
8%
Computer Software Company
10%
Manufacturing Company
9%
University
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Datto Remote Monitoring and Management?
We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.
See all answers
What advice do you have for others considering Datto Remote Monitoring and Management?
The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...
See all answers
What is your experience regarding pricing and costs for Datto Remote Monitoring and Management?
Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is rea...
See all answers
What do you like most about LogMeIn Central?
It is a scalable solution.
See all answers
What is your experience regarding pricing and costs for LogMeIn Central?
The solution's price is reasonable.
See all answers
What needs improvement with LogMeIn Central?
They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower device limit plans.
See all answers
 

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Product Reports

Buyer's Guide
Datto Remote Monitoring and Management
June 2025
Datto Remote Monitoring and Management reportDownload Datto Remote Monitoring and Management product report
Buyer's Guide
LogMeIn Central
June 2025
LogMeIn Central reportDownload LogMeIn Central product report
 

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM
No data available
 

Overview

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

datto
LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.
GoTo
 

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru
Au Bon Pain, BELL (Building Educated Leaders for Life)
Buyer's Guide
Datto Remote Monitoring and Management vs. LogMeIn Central
June 2025
Free Report: Datto Remote Monitoring and Management vs. LogMeIn Central
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