Datto Remote Monitoring and Management vs LogMeIn Central comparison

datto and GoTo are both solutions in the Remote Monitoring and Management (RMM) category. datto is ranked #7 with an average rating of 8.0, while GoTo is ranked #8 with an average rating of 10.0. datto holds a 7.8% mindshare in RMM, compared to GoTo’s 4.4% mindshare. Additionally, 77% of datto users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

Datto Remote Monitoring and...

Read 9 Datto Remote Monitoring and Management reviews

1,045 Views
657 Comparison Views

77% willing to recommend

LogMeIn Central

Read 19 LogMeIn Central reviews

700 Views
414 Comparison Views

100% willing to recommend

Datto Remote Monitoring and...

LogMeIn Central

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Executive SummaryUpdated on Jan 2, 2025

LogMeIn Central and Datto Remote Monitoring and Management compete in the remote monitoring and management category. LogMeIn Central appears more favorable for those on a budget, offering support and essential features, while Datto provides premium features that justify its cost, appealing to larger enterprises.

Features: LogMeIn Central offers remote access, automated task management, and endpoint security. It targets small to medium-sized businesses with its simplicity. Datto Remote Monitoring and Management provides comprehensive monitoring, patch management, and data backup. It's designed for larger organizations needing robust data protection and recovery solutions.

Room for Improvement: LogMeIn Central could enhance its advanced feature set to better cater to larger enterprises and improve its data backup capabilities. Its security features may need refinements for higher-tier users demanding more comprehensive solutions. Additionally, offering more granular control options could optimize its utility for diverse IT environments. Datto Remote Monitoring and Management could streamline its deployment process for easier integration and enhance its user interface for better accessibility. Expanding customization options could increase flexibility for users needing specific configurations. Price competitiveness could also be evaluated for broader market appeal.

Ease of Deployment and Customer Service: LogMeIn Central allows straightforward deployment with efficient customer support, appealing to businesses with basic IT needs. Datto Remote Monitoring and Management entails a more involved deployment process but provides dedicated support and resources, benefiting businesses with complex IT requirements.

Pricing and ROI: LogMeIn Central generally offers a lower initial setup cost, which suits smaller budgetary constraints, providing reasonable ROI for its core capabilities. Datto Remote Monitoring and Management, although associated with higher initial expenses, promises long-term savings through its comprehensive features, aiming to provide extensive and proactive IT management and protection.

To learn more, read our detailed Datto Remote Monitoring and Management vs. LogMeIn Central Report (Updated: April 2025).

Buyer's Guide

Datto Remote Monitoring and Management vs. LogMeIn Central

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Datto Remote Monitoring and...

Ranking in Remote Monitoring and Management (RMM)

7th

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

LogMeIn Central

Ranking in Remote Monitoring and Management (RMM)

8th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Datto Remote Monitoring and Management is 7.8%, up from 7.3% compared to the previous year. The mindshare of LogMeIn Central is 4.4%, down from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Dario Caraponale

Founder at Strong security brasil

It's very easy to implement and create policies

Implementation for our first customer took about a week. The console is cloud-based, while we install agents on customer desktops and laptops, both on-premises and remote. Maintenance seems quite easy so far. I can set up alerts for anything happening in the tool, so my technical staff don't need to monitor the console constantly.

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Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Has good stability and an easy initial setup process

We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The project management and task management features work well. It's a decent product in that regard."

"AEM support is great for Macs."

"It has a single pane of glass, and it integrates well with other software."

"We support nine different nonprofits, and the billing took the manager three or four days working on spreadsheets. When I finished automating everything with Datto, we cut everything down to a couple of hours. That's a substantial cost savings on the billing side."

"Automation, in terms of the standard patches and standard updates, and remote support are valuable. When it does the standard Windows and patches, it works really well. This is something they focus on. Remote support is also something they focus on quite a bit, and it works really well. Being able to get to an agent or a client computer right away is very helpful."

"The tool's main valuable features are its ease of use and intuitive console. It's very easy to implement and create policies. I don't need highly technical staff to manage the tool, which is a big advantage."

"The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."

"Even when the connection to the server is lost, the monitoring continues without interruption."

More Datto Remote Monitoring and Management pros

"I have called for help to their technical support, and they have been extremely helpful."

"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."

"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"The initial setup was very easy."

"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."

"The initial setup was pretty straightforward."

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

More LogMeIn Central pros

Cons

"The actual setup and the automation of their product are horrific. When you buy it, there is nothing out of the box. You have to custom design it for everything you want it to do. You pay for implementation, but they don't really do a whole lot to help you get it going. I know it does a lot more than what ours is set up to do, which is frustrating. When I've demoed other systems, their setup is so much better. When you pay for their setup, there is so much more, whereas I just feel like we didn't get a very good setup."

"They have a tab to provide information about the type of hardware the computers have. One thing they don't specify is what model of hard drive the computers have. Identification of storage models would be nice."

"I would like the ability to remotely manage configuration and settings on individual units. Some organizations have a certain device configuration that needs to be consistent across all computers. For example, if we have computers that cannot go to sleep or hibernate because they're being accessed remotely, we need to be able to quickly configure those computers to not hibernate. With Datto, there is no easy and/or direct way to accomplish this. I can't create a group called No Hibernate and drag all those computers to that group so that they do not go into hibernation. There is no easy way to put in a policy or a procedure like that. It's still back to going to each computer and doing it by hand, which is what I'm trying to get away from. I want to automate and simplify as much as possible. I write code and scripts to do most of my work anyways. The intention is to get away from me having to be so hands-on."

"We would like to see a little more functionality when monitoring network devices, such as switches and routers."

"My most significant criticism is Datto is a complex product that takes a while to understand, but that could be said of almost any solution at the same level. It depends on where you're starting from. You have to rework all your workflows, and it's some heavy lifting if you want to get it right."

"Be prepared to spend a lot of time on conversions if you have a lot of clients."

"The main challenge was implementing patch management for software that was not in the tool's standard library or catalog."

"The only area where I see room for improvement is the ability to delay the application of patches for a set number of days."

More Datto Remote Monitoring and Management cons

"The initial load is terribly slow and often has delays with the login page loading."

"Do not use the technical support."

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"The solution is expensive as hell."

"It's not really a true RMM product but more of just a remote access."

"Our clients are having issues with printing."

More LogMeIn Central cons

Pricing and Cost Advice

"We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious."

"It goes by how many endpoints you have. It is about $3,000 a month for us. If we can't figure it out ourselves and need additional help to set it up, we would have to pay for that."

"It fluctuates on the number of computers you have. Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad. I am not aware of any additional costs beyond the standard licensing fee. It was one flat rate per device."

"Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is reasonable. However, where I am in Brazil, the high dollar rate and taxes make it not cheap for mid-sized companies. Still, it's competitively priced compared to similar tools."

"AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses."

"The license typically depends on the number of endpoints. On the RMM side, I think we're paying around $2,250 per endpoint. Then there is also a license per user and tech, so that comes out to about a hundred bucks per tech, give or take."

"The solution's price is reasonable."

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"Coming from where it was free, it's getting to be expensive."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

More LogMeIn Central pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

11%

Retailer

Government

Computer Software Company

10%

Manufacturing Company

10%

University

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Datto Remote Monitoring and Management?

We are still on the learning curve with the solution, so I can't point out many specific areas for improvement yet.

See all answers

What advice do you have for others considering Datto Remote Monitoring and Management?

The main challenge was implementing patch management for software that was not in the tool's standard library or catalog. We overcame this by working with their technical support; now, we know how ...

See all answers

What is your experience regarding pricing and costs for Datto Remote Monitoring and Management?

Regarding pricing, Kaseya sells it as part of a bundle called Kaseya 360. This package includes several tools, such as EDR, ransomware protection, and more. Considering the bundle, the price is rea...

See all answers

What do you like most about LogMeIn Central?

It is a scalable solution.

See all answers

What is your experience regarding pricing and costs for LogMeIn Central?

The solution's price is reasonable.

See all answers

What needs improvement with LogMeIn Central?

They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower device limit plans.

See all answers

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Product Reports

Buyer's Guide

Datto Remote Monitoring and Management

May 2025

Datto Remote Monitoring and Management report

Download Datto Remote Monitoring and Management product report

Buyer's Guide

LogMeIn Central

May 2025

Download LogMeIn Central product report

Also Known As

Autotask EM, Autotask Endpoint Management, Datto RMM

No data available

Overview

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

datto

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

GoTo

Sample Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Au Bon Pain, BELL (Building Educated Leaders for Life)

Buyer's Guide

Datto Remote Monitoring and Management vs. LogMeIn Central

April 2025

Free Report: Datto Remote Monitoring and Management vs. LogMeIn Central

Find out what your peers are saying about Datto Remote Monitoring and Management vs. LogMeIn Central and other solutions. Updated: April 2025.

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