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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

LogMeIn Central enables remote access, allowing professionals to support clients from anywhere, enhancing convenience for remote work and improving productivity.
Unattended remote access and assistance allow IT support during non-working hours without user intervention, making tech support more efficient.
Security features such as encryption, end-to-end security, and two-point login ensure data safety and provide confidence in remote access operations.
LogMeIn Central's ability to manipulate computers, manage files, and track alerts from remote locations is crucial for IT management.
Scalability and robust network support through remote access allow multiple users to efficiently assist and manage systems across dispersed locations.

CONS

Issues persist with antivirus updates, where they fail to complete, causing frustrations and wasted efforts.
Lacks backwards compatibility for non-Microsoft-supported operating systems like XP and 2003, which restricts users with older systems.
LogMeIn Central is not considered a full remote monitoring and management (RMM) tool, focusing more on remote access.
File transfer functionality, including drag and drop, is weak and not user-friendly, especially in the free version.
Customer service experiences lengthy resolution times, despite having a friendly demeanor, negatively impacting user experience.
 

LogMeIn Central Pros review quotes

it_user801678 - PeerSpot reviewer
Owner at a tech company with 51-200 employees
Jan 15, 2018
The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all.
DP
President
Jan 21, 2018
I like being able to dial in and transfer files for updates.
it_user809928 - PeerSpot reviewer
Director of Information Technologies at a tech services company with 11-50 employees
Jan 29, 2018
It saves us drive time, we don't have to go to clients. We can just use remote access.
Learn what your peers think about LogMeIn Central. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user809931 - PeerSpot reviewer
IT Director
Jan 29, 2018
For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that.
ITManage09b6 - PeerSpot reviewer
IT Manager at a non-profit with 51-200 employees
Jul 26, 2018
Unattended remote assistance.
MedicalBd8e4 - PeerSpot reviewer
Medical Biller
Mar 6, 2018
I have called for help to their technical support, and they have been extremely helpful.
it_user831870 - PeerSpot reviewer
Integral Color Specialist
Mar 6, 2018
Using the product, we provide a quicker response when supporting customers.​
Mar 7, 2018
I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great.
reviewer1191933 - PeerSpot reviewer
Associate Director of Information Technology at a computer software company with 51-200 employees
Sep 19, 2019
This solution has allowed granular permission access to machines, very consistent and solid most of the time.
reviewer1628832 - PeerSpot reviewer
Senior I.T. Consultant at a consultancy with 11-50 employees
Sep 8, 2021
It allows you to transfer along with many other functions.
 

LogMeIn Central Cons review quotes

it_user801678 - PeerSpot reviewer
Owner at a tech company with 51-200 employees
Jan 15, 2018
I do not like the antivirus.
DP
President
Jan 21, 2018
Sometimes it just fails to load.
it_user809928 - PeerSpot reviewer
Director of Information Technologies at a tech services company with 11-50 employees
Jan 29, 2018
It's not really a true RMM product but more of just a remote access.
Learn what your peers think about LogMeIn Central. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user809931 - PeerSpot reviewer
IT Director
Jan 29, 2018
It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible.
ITManage09b6 - PeerSpot reviewer
IT Manager at a non-profit with 51-200 employees
Jul 26, 2018
The initial load is terribly slow and often has delays with the login page loading.
MedicalBd8e4 - PeerSpot reviewer
Medical Biller
Mar 6, 2018
I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year.
it_user831870 - PeerSpot reviewer
Integral Color Specialist
Mar 6, 2018
​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​
Mar 7, 2018
The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out.
reviewer1191933 - PeerSpot reviewer
Associate Director of Information Technology at a computer software company with 51-200 employees
Sep 19, 2019
It is easy to get locked out, which is something that needs to be improved.
reviewer1628832 - PeerSpot reviewer
Senior I.T. Consultant at a consultancy with 11-50 employees
Sep 8, 2021
Our clients are having issues with printing.