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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

LogMeIn Central enables remote access, allowing professionals to support clients from anywhere, enhancing convenience for remote work and improving productivity.
Unattended remote access and assistance allow IT support during non-working hours without user intervention, making tech support more efficient.
Security features such as encryption, end-to-end security, and two-point login ensure data safety and provide confidence in remote access operations.
LogMeIn Central's ability to manipulate computers, manage files, and track alerts from remote locations is crucial for IT management.
Scalability and robust network support through remote access allow multiple users to efficiently assist and manage systems across dispersed locations.

CONS

Issues persist with antivirus updates, where they fail to complete, causing frustrations and wasted efforts.
Lacks backwards compatibility for non-Microsoft-supported operating systems like XP and 2003, which restricts users with older systems.
LogMeIn Central is not considered a full remote monitoring and management (RMM) tool, focusing more on remote access.
File transfer functionality, including drag and drop, is weak and not user-friendly, especially in the free version.
Customer service experiences lengthy resolution times, despite having a friendly demeanor, negatively impacting user experience.
 

LogMeIn Central Pros review quotes

Kelsey Braun - PeerSpot reviewer
Information Technology Specialist at Allegheny Coupling
Jun 27, 2023
It is a scalable solution.
reviewer1191933 - PeerSpot reviewer
Associate Director of Information Technology at a computer software company with 51-200 employees
Nov 30, 2021
I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with.
JG
Support Technician at a non-profit with 1-10 employees
Dec 9, 2021
LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features.
Learn what your peers think about LogMeIn Central. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
reviewer1628832 - PeerSpot reviewer
Senior I.T. Consultant at a consultancy with 11-50 employees
Sep 8, 2021
It allows you to transfer along with many other functions.
DG
Owner at Blackhawk Computer Engineering
Mar 29, 2021
The initial setup was very easy.
reviewer1191933 - PeerSpot reviewer
Associate Director of Information Technology at a computer software company with 51-200 employees
Sep 19, 2019
This solution has allowed granular permission access to machines, very consistent and solid most of the time.
GS
Project Manager at SOLUZIONE SRL
Mar 27, 2019
It's easy to install, and it's robust and secure.
ITManage09b6 - PeerSpot reviewer
IT Manager at a non-profit with 51-200 employees
Jul 26, 2018
Unattended remote assistance.
Mar 7, 2018
I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great.
it_user831870 - PeerSpot reviewer
Integral Color Specialist
Mar 6, 2018
Using the product, we provide a quicker response when supporting customers.​
 

LogMeIn Central Cons review quotes

Kelsey Braun - PeerSpot reviewer
Information Technology Specialist at Allegheny Coupling
Jun 27, 2023
They should provide intermediate device limit options for the users.
reviewer1191933 - PeerSpot reviewer
Associate Director of Information Technology at a computer software company with 51-200 employees
Nov 30, 2021
Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model.
JG
Support Technician at a non-profit with 1-10 employees
Dec 9, 2021
The solution is expensive as hell.
Learn what your peers think about LogMeIn Central. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
reviewer1628832 - PeerSpot reviewer
Senior I.T. Consultant at a consultancy with 11-50 employees
Sep 8, 2021
Our clients are having issues with printing.
DG
Owner at Blackhawk Computer Engineering
Mar 29, 2021
I recall that there was something about the pricing structure that wasn't ideal, but I cannot recall the exact details.
reviewer1191933 - PeerSpot reviewer
Associate Director of Information Technology at a computer software company with 51-200 employees
Sep 19, 2019
It is easy to get locked out, which is something that needs to be improved.
GS
Project Manager at SOLUZIONE SRL
Mar 27, 2019
Client setup.
ITManage09b6 - PeerSpot reviewer
IT Manager at a non-profit with 51-200 employees
Jul 26, 2018
The initial load is terribly slow and often has delays with the login page loading.
Mar 7, 2018
The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out.
it_user831870 - PeerSpot reviewer
Integral Color Specialist
Mar 6, 2018
​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​