Kaseya VSA and N-able N-sight Remote Monitoring & Management are both competitors in the IT management solutions category. Based on user feedback, Kaseya VSA holds a slight advantage due to its robust automation and remote management features.
Features: Kaseya VSA stands out with its powerful automation capabilities, remote management, and patch management features. Live Connect offers seamless remote support without disrupting the user. N-able N-sight excels in device control, offering real-time monitoring and an integrated dashboard for hardware and software environments.
Room for Improvement: Kaseya VSA users suggest enhancements in patch management and improved support for the latest operating systems, emphasizing the need for better security features. N-able N-sight users want better reporting functionalities, expanded mobile support for Android, and a more user-friendly interface in features like patch management and Take Control. Streamlined user interfaces and improved customer experiences are desired in both products.
Ease of Deployment and Customer Service: Kaseya VSA offers multiple deployment options including on-premises and cloud, though its customer service is varied with reports of delays. N-able N-sight provides smoother deployments on private and public clouds. While N-able's technical support is generally good, there is noted room for improvement. Kaseya's direct support approach may bring implementation hurdles.
Pricing and ROI: Kaseya VSA is seen as expensive but offers substantial value through rich features that enhance efficiency for managed service providers. N-able N-sight uses a per-node pricing model and is considered average, allowing scalability according to business needs. Users of both solutions report satisfaction with ROI, despite differing pricing structures.
The customer service provides a fast response.
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
I am happy with the technical support from SolarWinds regarding the product.
It's affordable, and I have no problem with the cost; the top tiers are affordable for managing about 500 to 1,000 devices.
AI could be applicable in the product to check server issues, find solutions, log tickets, fix problems, and close tickets automatically, which would be great.
It's always expensive for the customer.
Regarding the patching and software management, for me, it's the best path.
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.
VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.
Kaseya VSA Features
Kaseya VSA has many valuable key features. Some of the most useful ones include:
Kaseya VSA Benefits
There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.
A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.
PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
RMM software designed for next-level protection
Defend Windows and Apple devices with flexible, real-time remote monitoring and management, and a simple dashboard highlighting critical information during operational peaks.
Patch Microsoft and more
Keep devices compliant and secure with flexible patch management that easily allows MSPs to patch every aspect of the MSFT Environment and beyond.
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