Kaseya VSA and Avast Business Hub compete in IT management. Kaseya VSA holds an advantage for features like patch management and automation, while Avast Business Hub excels in security and ease of use.
Features: Kaseya VSA offers robust patch management, remote access, and automation capabilities. It incorporates Live Connect for strong end-user support and simplifies IT management through module integration. Avast Business Hub stands out for its real-time security protection, user-friendly interface, and efficient threat detection.
Room for Improvement: Kaseya VSA requires enhancements in ease of use, mobile device support, and security features. Its complex interface and slow technical support are notable concerns. Avast Business Hub can improve its threat detection accuracy, reporting formats, and deployment speed.
Ease of Deployment and Customer Service: Kaseya VSA is adaptable to various infrastructures with support for on-premises and cloud environments, though it suffers from delayed technical support. Avast Business Hub is known for straightforward cloud deployments and stable performance but could benefit from quicker support response times.
Pricing and ROI: Kaseya VSA, though more expensive, provides a significant ROI due to its comprehensive IT capabilities, with flexible licensing options. Avast Business Hub offers cost-effective security solutions, particularly appealing to smaller businesses, while maintaining affordable licensing. Both solutions align pricing with value provided but Kaseya's features suggest a potentially higher ROI.
I would evaluate them as most likely all good because they help me a lot, and they most likely solve my issue.
The customer service provides a fast response.
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI.
It's always expensive for the customer.
Regarding the patching and software management, for me, it's the best path.
Kaseya VSA makes it easier for me to use, especially with the ability to control everything from the console.
| Product | Market Share (%) |
|---|---|
| Kaseya VSA | 16.4% |
| Avast Business Hub | 1.2% |
| Other | 82.4% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 26 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
Built on the largest, most globally dispersed threat detection network in the world, Avast Business Endpoint Protection Solutions deliver superior, enterprise-grade protection that keeps small and medium businesses safe from today’s threats - and tomorrow’s.
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.
VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.
Kaseya VSA Features
Kaseya VSA has many valuable key features. Some of the most useful ones include:
Kaseya VSA Benefits
There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.
A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.
PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
