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Automox vs Kaseya VSA comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Automox delivers positive ROI by automating patch management, enhancing security, reducing manual tasks, and improving operational efficiency.
Sentiment score
5.6
Kaseya VSA boosted efficiency, reduced support needs, and offered positive ROI, especially for remote operations post-COVID-19 pandemic.
It has also been a great tool because we are able to reduce both manual labor and operational expenses by automating patching of roughly 200 Windows servers.
Data at Infosys
It's saving about 70% to 80% of time.
Senior Data Reporting Analyst at University of Bradford
 

Customer Service

Sentiment score
7.6
Automox's customer service is praised for being effective, responsive, proactive, with quick solutions and superior support over competitors.
Sentiment score
5.6
Kaseya VSA support is knowledgeable but often slow, with delayed responses and room for improvement in issue resolution.
They are really good because they don't take five days to get back to me; they respond within 24 hours with really good information.
Network & Security Administrator at a legal firm with 51-200 employees
They're very knowledgeable and have given us many channels for support, including email, chat, and documentation.
Senior Data Reporting Analyst at University of Bradford
The customer support for Automox is very responsive and proactive.
Data at Infosys
I would evaluate them as most likely all good because they help me a lot, and they most likely solve my issue.
Senior Technical Engineer at a tech services company with 51-200 employees
The customer service provides a fast response.
Directeur Technique Services Managés - RSI at Groupe Folder
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
Senior Manager at dinCloud, Inc.
 

Scalability Issues

Sentiment score
7.7
Automox efficiently scales across varied organizations, easily adds devices, but faces challenges in multi-tenant environments and occasional load issues.
Sentiment score
6.7
Kaseya VSA offers scalable cloud deployment but faces performance challenges at higher scales and some user contract concerns.
It's pretty easy to scale because it's SaaS, and adding more devices doesn't require any extra server or anything similar.
Senior Data Reporting Analyst at University of Bradford
Automox is very scalable because it has continued to handle my organization's growth.
Data at Infosys
 

Stability Issues

Sentiment score
8.4
Users praise Automox for its reliable performance, effective patching, stable agent, quick issue response, and consistent availability.
Sentiment score
6.9
Kaseya VSA is stable and improving, but some users report issues with connectivity, updates, and add-ons reliability.
It's not crashing or experiencing any downtime.
Senior Data Reporting Analyst at University of Bradford
 

Room For Improvement

Automox requires enhancements in profile synchronization, access control, offline patching, reporting, and Linux/iOS remote support to improve management.
Kaseya VSA requires UI and patch management improvements, better security, device support, and enhanced technical support and automation features.
I would add that remote support for iOS could be better, and remote support of Linux is also lacking.
Data at Infosys
An alert of a security threat could be another type of notification that tells me something is important.
Senior Data Reporting Analyst at University of Bradford
I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI.
Senior Technical Engineer at a tech services company with 51-200 employees
 

Setup Cost

Automox provides cost-effective pricing for enterprises with mixed OS environments, featuring flexible plans, discounts, and free trials.
Kaseya VSA offers competitive pricing and regional discounts, though contracts can be limiting, with mixed cost perceptions among users.
Automox's price is very cost-effective and affordable.
Data at Infosys
It's always expensive for the customer.
Directeur Technique Services Managés - RSI at Groupe Folder
 

Valuable Features

Automox's cloud-based platform offers automated patching, multi-OS compatibility, and seamless endpoint control, enhancing IT operations and security.
Kaseya VSA is valued for its security, remote management, automation, integration, cost-effectiveness, and comprehensive network administration features.
Out of all these features, if I had to pick one which I'm relying on the most, I would say the automatic patching.
Senior Data Reporting Analyst at University of Bradford
It has also improved our security posture since automated patching has allowed vulnerabilities to be patched automatically.
Data at Infosys
Regarding the patching and software management, for me, it's the best path.
Directeur Technique Services Managés - RSI at Groupe Folder
Kaseya VSA makes it easier for me to use, especially with the ability to control everything from the console.
Senior Technical Engineer at a tech services company with 51-200 employees
 

Categories and Ranking

Automox
Ranking in Patch Management
13th
Average Rating
9.0
Reviews Sentiment
7.4
Number of Reviews
13
Ranking in other categories
Vulnerability Management (39th), Endpoint Protection Platform (EPP) (35th), Enterprise Mobility Management (EMM) (14th)
Kaseya VSA
Ranking in Patch Management
10th
Average Rating
7.6
Reviews Sentiment
4.4
Number of Reviews
33
Ranking in other categories
Remote Monitoring and Management (RMM) (2nd)
 

Mindshare comparison

As of May 2026, in the Patch Management category, the mindshare of Automox is 2.6%, down from 3.4% compared to the previous year. The mindshare of Kaseya VSA is 5.3%, up from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management Mindshare Distribution
ProductMindshare (%)
Kaseya VSA5.3%
Automox2.6%
Other92.1%
Patch Management
 

Featured Reviews

Naqash Ahmed - PeerSpot reviewer
Senior Data Reporting Analyst at University of Bradford
Automation has saved time and improves secure, centralized patching across all our devices
While Automox has very good features, I think there's still room for improvement. I want the custom reports to be even more detailed, specifically where I can add more details. It would be nice to have more filters in reports based on location and department more easily. Secondly, the notifications could be more customizable. Many times notifications come, but we don't have control over which notification is urgent and which is not. For example, if there's an alert of a critical update or pending approval, it can help me focus better. An alert of a security threat could be another type of notification that tells me something is important. Customized notifications would be much better. I would say the user interface could be improved as well. Some parts of the dashboard are a bit hard to understand. If they could be improved to be more intuitive, for example, if it could be easy to navigate between devices and reports, that would be great. I would say if Automox could also provide automation templates, that would help. I know there are templates, but I want more templates. Having ready-made worklets for common tasks can save a lot of time. Lastly, it should also support the interface for mobile screens.
FN
Senior Manager at dinCloud, Inc.
Lightweight tool aids in remote management but needs better support
Primarily, we are using it for remote monitoring and management as an MSP. We are basically a reseller; we are a service provider, so Kaseya VSA is one of our tools which we use for our managed services The best features of Kaseya VSA are that it's lightweight over the machine and does not create…
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
9%
Government
8%
Computer Software Company
7%
Performing Arts
11%
Educational Organization
7%
Outsourcing Company
7%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise10
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise4
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for Automox?
The cost is very affordable. We have been able to save a lot of time, approximately 30%. Cost reduction has been noticeable, ranging from 50% to 40%, especially because we do not have to travel fro...
What needs improvement with Automox?
Automox has significant potential and we truly appreciate its features and capabilities. However, we have encountered several performance issues, particularly with the remote access tool. We believ...
What is your primary use case for Automox?
Automox serves as a backbone tool for my company. We rely on Automox for application and operating system patching, which ensures that our machines remain compliant and secure. We also take advanta...
What needs improvement with Kaseya VSA?
So far, everything is good, but regarding automation scripts, I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI. So far, eve...
What is your primary use case for Kaseya VSA?
I am currently working with remote monitoring and management solutions, primarily for patch management. I could describe a few use cases for it, and I use it for that.
What advice do you have for others considering Kaseya VSA?
I will share my rich experience with Kaseya VSA with others, and I suggest using Kaseya VSA. I gave this review a rating of 9.
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Find out what your peers are saying about Automox vs. Kaseya VSA and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.