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BigFix vs Kaseya VSA comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.1
BigFix quickly delivers ROI in security compliance, streamlines patch management, reduces errors, and cuts costs with efficiency.
Sentiment score
5.6
Kaseya VSA boosted efficiency, reduced support needs, and offered positive ROI, especially for remote operations post-COVID-19 pandemic.
 

Customer Service

Sentiment score
7.5
BigFix support is knowledgeable but varies; improved under HCL with valued community resources and direct engineer access.
Sentiment score
5.6
Kaseya VSA support is knowledgeable but often slow, with delayed responses and room for improvement in issue resolution.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical Director at SYSTEX
Technical support from HCL is satisfactory unless there are customization requirements.
Founder Director at Techsa Services
Whenever we need any kind of support, the BigFix team is present and available.
Solution Sales Specialist at TD SYNNEX
I would evaluate them as most likely all good because they help me a lot, and they most likely solve my issue.
Senior Technical Engineer at a tech services company with 51-200 employees
The customer service provides a fast response.
Directeur Technique Services Managés - RSI at Groupe Folder
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
Senior Manager at dinCloud, Inc.
 

Scalability Issues

Sentiment score
5.5
BigFix efficiently manages large-scale endpoints with minimal issues, praised for scalability, flexibility, and ease of setup.
Sentiment score
6.7
Kaseya VSA offers scalable cloud deployment but faces performance challenges at higher scales and some user contract concerns.
It supports approximately two to three hundred thousand endpoints, demonstrating significant scalability capabilities.
Administrator at a tech vendor with 10,001+ employees
BigFix requires some minimum configuration requirements.
RPA Developer at Hexaware Technologies Limited
 

Stability Issues

Sentiment score
6.9
BigFix is highly reliable and stable, effectively handling tasks with minimal issues, praised for its robustness in endpoint management.
Sentiment score
6.9
Kaseya VSA is stable and improving, but some users report issues with connectivity, updates, and add-ons reliability.
 

Room For Improvement

BigFix requires improvements in speed, ease of use, automation, integration, pricing, and network efficiency for optimal user satisfaction.
Kaseya VSA requires UI and patch management improvements, better security, device support, and enhanced technical support and automation features.
I would recommend that the development team provide a single action or one to two actions instead of multiple actions requiring individual monitoring.
Administrator at a tech vendor with 10,001+ employees
The problem was related to the hardware configuration and hardware specifications.
RPA Developer at Hexaware Technologies Limited
Building a management console is quick and simple, taking only one to two hours for setup.
Technical Director at SYSTEX
I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI.
Senior Technical Engineer at a tech services company with 51-200 employees
 

Setup Cost

BigFix costs $30-$80 per endpoint annually, with prices varying by modules and additional database licenses.
Kaseya VSA offers competitive pricing and regional discounts, though contracts can be limiting, with mixed cost perceptions among users.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
Founder Director at Techsa Services
I rate the price for BigFix as medium, neither low nor high.
Administrator at a tech vendor with 10,001+ employees
It's always expensive for the customer.
Directeur Technique Services Managés - RSI at Groupe Folder
 

Valuable Features

BigFix offers robust patch management, compliance, and integration with scanners, excelling in scalability, customizability, and multi-platform support.
Kaseya VSA is valued for its security, remote management, automation, integration, cost-effectiveness, and comprehensive network administration features.
Patching is the most preferable feature that users choose BigFix for, making it a very important component.
Administrator at a tech vendor with 10,001+ employees
The real-time vulnerability remediation feature regarding BigFix's software distribution effectiveness across large networks is valuable.
Solution Sales Specialist at TD SYNNEX
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
Founder Director at Techsa Services
All modules are working well, and for me, it's a complete product.
Directeur Technique Services Managés - RSI at Groupe Folder
Kaseya VSA makes it easier for me to use, especially with the ability to control everything from the console.
Senior Technical Engineer at a tech services company with 51-200 employees
 

Categories and Ranking

BigFix
Ranking in Patch Management
7th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
100
Ranking in other categories
Configuration Management (10th), Endpoint Protection Platform (EPP) (24th), Unified Endpoint Management (UEM) (10th), Autonomous Endpoint Management (5th)
Kaseya VSA
Ranking in Patch Management
11th
Average Rating
7.6
Reviews Sentiment
4.4
Number of Reviews
33
Ranking in other categories
Remote Monitoring and Management (RMM) (2nd)
 

Mindshare comparison

As of August 2026, in the Patch Management category, the mindshare of BigFix is 4.8%, down from 7.1% compared to the previous year. The mindshare of Kaseya VSA is 3.6%, down from 8.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management Mindshare Distribution
ProductMindshare (%)
BigFix4.8%
Kaseya VSA3.6%
Other91.6%
Patch Management
 

Featured Reviews

InderjeetSingh4 - PeerSpot reviewer
Administrator at a tech vendor with 10,001+ employees
End-to-end automation has simplified patching and software deployment across thousands of servers
There is one feature in BigFix called the automation patch policy that requires enhancement. When an action is initiated through the patch policy, it appears on the console but arrives in chunks. When targeting hundreds of servers from the patch policy, the actions come in chunks such as ten out of six, ten out of nine, or ten out of fifteen. This fragmented approach creates a significant challenge for the patching team to monitor the action status. I would recommend that the development team provide a single action or one to two actions instead of multiple actions requiring individual monitoring. A broad status update could be provided to the client indicating the overall progress of the patch policy implementation rather than requiring monitoring of every individual action. This would reduce the bandwidth required by the team to track multiple actions on the console.
FN
Senior Manager at dinCloud, Inc.
Lightweight tool aids in remote management but needs better support
Primarily, we are using it for remote monitoring and management as an MSP. We are basically a reseller; we are a service provider, so Kaseya VSA is one of our tools which we use for our managed services The best features of Kaseya VSA are that it's lightweight over the machine and does not create…
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
9%
Government
7%
Construction Company
6%
Performing Arts
11%
Outsourcing Company
9%
Construction Company
7%
Real Estate/Law Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise12
Large Enterprise68
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise4
Large Enterprise4
 

Questions from the Community

What is your experience regarding pricing and costs for BigFix?
I rate the price for BigFix as medium, neither low nor high.
What needs improvement with BigFix?
There is one feature in BigFix called the automation patch policy that requires enhancement. When an action is initiated through the patch policy, it appears on the console but arrives in chunks. W...
What is your primary use case for BigFix?
My current use case involves being one of the products and one of the clients implementing this tool.
What needs improvement with Kaseya VSA?
So far, everything is good, but regarding automation scripts, I would like to see improved or enhanced scripting capabilities where I can create scripts based on automation by using AI. So far, eve...
What is your primary use case for Kaseya VSA?
I am currently working with remote monitoring and management solutions, primarily for patch management. I could describe a few use cases for it, and I use it for that.
What advice do you have for others considering Kaseya VSA?
I will share my rich experience with Kaseya VSA with others, and I suggest using Kaseya VSA. I gave this review a rating of 9.
 

Also Known As

Tivoli Endpoint Manager
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Find out what your peers are saying about BigFix vs. Kaseya VSA and other solutions. Updated: June 2026.
908,834 professionals have used our research since 2012.