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BigFix pros and cons

Vendor: HCLSoftware

4.3 out of 5

99 reviews
97% willing to recommend

Pros & Cons summary

BigFix enhances patch compliance through automation, supporting Windows and non-Windows clients, improving security for companies with its centralized vulnerability management. Its scalability and support for various operating systems make it ideal for large infrastructures, while robust reporting and software deployment save time. Despite its advantages, high pricing, limited tool integration, database compatibility issues, and inadequate patching for certain platforms are notable drawbacks.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

BigFix is praised for its patch management automation and support for various applications, significantly improving patch compliance for both Windows and non-Windows clients.

Companies benefit from BigFix's centralized and efficient management of vulnerability, patching, and security tasks, enhancing their security posture.

The scalability of BigFix, supporting up to 250,000 clients, provides extensive support for multiple operating systems, making it reliable for large infrastructures.

BigFix's extensive reporting, inventory, and software deployment capabilities contribute to substantial time savings and reduce the resources required for managing IT tasks.

BigFix's support for multiple languages, high-security features, and integration with vulnerability scanners establishes it as a leader in endpoint security.

CONS

Pricing is considered slightly high, especially compared to local currencies.

Integration with existing tools and platforms like vulnerability management systems and service management tools is insufficient.

Multi-tenant and cloud hosting capabilities require improvements.

Support for database systems is limited, lacking broader compatibility such as with Oracle databases.

Patching support for certain platforms, like SLES on IBM pSeries, is inadequate.

BigFix Pros review quotes

AM

RPA Developer at Hexaware Technologies Limited

May 14, 2025

I recommend BigFix to others.

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Ravi Khanchandani

Founder Director at Techsa Services

Sep 1, 2025

BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.

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JC

Technical Director at SYSTEX

Jan 17, 2025

The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.

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Free Report: BigFix Reviews and More

Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

893,221 professionals have used our research since 2012.

CEO at Novilis

Aug 12, 2024

We receive the patches automatically, and BigFix spreads them automatically to our endpoints.

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MR

Solution Sales Specialist at TD SYNNEX

Feb 10, 2026

BigFix's patch management automation feature is impressive.

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Security Architect at CDW

Jul 2, 2024

The tool's most valuable features are patching and integration with vulnerability scanners.

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Michael-Müller

Freelance Senior IT Consultant at smak

Aug 12, 2024

The solution has many useful features. Its main advantage is simplicity - you can do everything from one console, regardless of the task. It supports many operating systems and is scalable to up to 250,000 clients.

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ChristianDominguez

Global Tech Delivery Lead Win & EUC at Mondelēz International

Jul 4, 2023

I’ve found patching to be the most valuable feature of the solution.

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JS

Security Administrator at Dev Information Tech Pvt Ltd

Jun 23, 2023

The technical support for BigFix is really amazing.

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Chief Executive Officer at Catnip infotech private limited

Jan 17, 2023

The best feature of BigFix is its multi-platform support.

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Show 10 more reviews (out of 96)

BigFix Cons review quotes

AM

RPA Developer at Hexaware Technologies Limited

May 14, 2025

While performing integration, we face many issues with IBM solution. We need detailed information about those issues that can help users to mitigate them.

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Ravi Khanchandani

Founder Director at Techsa Services

Sep 1, 2025

The reporting still needs improvement since customers want specific reporting, such as N-1 month patching reports.

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JC

Technical Director at SYSTEX

Jan 17, 2025

Implementing a business solution with BigFix has some issues, primarily concerning the time required for distribution to clients if there are too many.

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Free Report: BigFix Reviews and More

Learn what your peers think about BigFix. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

893,221 professionals have used our research since 2012.

CEO at Novilis

Aug 12, 2024

The look and feel of the system are old-fashioned.

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MR

Solution Sales Specialist at TD SYNNEX

Feb 10, 2026

I have concerns about BigFix's pricing, which I find to be slightly on the higher side.

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Security Architect at CDW

Jul 2, 2024

The solution needs to improve console speed. I would like to see one console that does everything. It doesn't need to have a big client console.

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Michael-Müller

Freelance Senior IT Consultant at smak

Aug 12, 2024

For improvements, it would be good if BigFix supported more databases. Currently, it only supports DB2 and Microsoft SQL. Adding support for other databases like Oracle would be beneficial.

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ChristianDominguez

Global Tech Delivery Lead Win & EUC at Mondelēz International

Jul 4, 2023

The product should become cloud-based. Also, the peer nesting ability of the product is a little backward.

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JS

Security Administrator at Dev Information Tech Pvt Ltd

Jun 23, 2023

One aspect that could be improved is the speed of the console. Sometimes it can be slow, which is something that needs to be addressed.

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Chief Executive Officer at Catnip infotech private limited

Jan 17, 2023

The solution should have some kind of a local caching methodology, where the patches can be taken locally into a localized relay server, and from there, the patch can be applied, so that there is not much usage of the network required.

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Show 10 more reviews (out of 96)

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