


BigFix and VMware Aria Automation are two prominent solutions in the IT management space. BigFix has the upper hand in pricing and customer support, while VMware Aria Automation leads in advanced features for complex environments.
Features: BigFix offers patch management, asset discovery, and ease of deployment. VMware Aria Automation provides scalability, integrations, and extensive automation capabilities.
Room for Improvement: BigFix needs a more intuitive design, better synchronization, and enhanced reporting tools. VMware Aria Automation could benefit from simplified initial configuration, improved documentation, and a more user-friendly interface.
Ease of Deployment and Customer Service: BigFix is easier to deploy and provides excellent customer support. VMware Aria Automation, while more challenging to set up, offers comprehensive support to tackle initial difficulties.
Pricing and ROI: BigFix is considered more cost-effective with faster ROI. VMware Aria Automation has a higher upfront cost, justified by its extensive feature set, which many users find delivers significant long-term value.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical support from HCL is satisfactory unless there are customization requirements.
Whenever we need any kind of support, the BigFix team is present and available.
I see a lot of lack of knowledge and lack of training.
We never had major issues to report or request support.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
BigFix requires some minimum configuration requirements.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
Until version six or seven, it was perfect.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Building a management console is quick and simple, taking only one to two hours for setup.
The problem was related to the hardware configuration and hardware specifications.
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
VCF 9 will bring VCF Automation and VCF Operations, the new product line of VMware.
It operates for both of my products, however, as a product, it is complicated to integrate and automate with other products.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
We leverage VRO when the going gets tough. When something is not doable with the tools we have with VMware Aria Automation, we use the capabilities of VRO because it has many plugins for many things.
It helps us automate the workflow of creating many VMs and the TensorFlow key method.
We have strong regulations for maintaining compliance and mitigating risks with this product.
| Product | Mindshare (%) |
|---|---|
| Microsoft Intune | 5.4% |
| VMware Aria Automation | 4.1% |
| BigFix | 5.2% |
| Other | 85.3% |


| Company Size | Count |
|---|---|
| Small Business | 151 |
| Midsize Enterprise | 60 |
| Large Enterprise | 177 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 12 |
| Large Enterprise | 67 |
| Company Size | Count |
|---|---|
| Small Business | 33 |
| Midsize Enterprise | 24 |
| Large Enterprise | 130 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
HCL BigFix offers a Unified Endpoint Management platform that enhances security, reduces costs, and simplifies IT operations across hybrid, multi-cloud environments through a centralized control structure.
BigFix streamlines enterprise IT management by integrating infrastructure security, endpoint remediation, and employee experience automation within a single platform. It enables IT Operations and Security teams to function efficiently from a unified control plane, managing over 155 million endpoints. Its robust architecture supports continuous compliance and automated vulnerability remediation, closing the gap between detection and fix. It excels in digital employee experience by ensuring proactive monitoring and utilizing agentic AI for self-healing workflows and intelligent automation, thereby reducing manual efforts and enhancing productivity.
What are BigFix's key features?Industries such as telecom, finance, and industrial facilities leverage BigFix for comprehensive patch management, software deployment, and inventory solutions. They benefit from its capacity to support endpoint security, compliance, and diverse operational needs, using it for vulnerability assessment and custom content creation.
VMware Aria Automation is known for its automation capabilities, integrating with VMware and third-party tools to enhance workflow efficiency, save time, and manage resources effectively.
VMware Aria Automation offers a diverse set of features including a self-service portal and a streamlined user-friendly interface, which make it ideal for organizations aiming to automate virtual machine provisioning. The platform supports extensive automation capabilities across multi-cloud environments, featuring flexible blueprint designs and comprehensive integration with platforms like AWS, Azure, and ServiceNow. Though improvements are desired in areas like logging, template management, and vCenter integration, its robust framework facilitates IT infrastructure services, disaster recovery, and development operations. It is specifically beneficial for orchestrating workflows, automating routine tasks, and managing workloads efficiently in private and hybrid cloud environments.
What are the most important features of VMware Aria Automation?VMware Aria Automation is implemented across industries for automating the provisioning of virtual machines and managing cloud environments. It is used in sectors requiring efficient server deployment, network configurations, and seamless integration with tools such as AWS and Azure. It aids in reducing manual efforts, supporting IT infrastructure services, and enhancing disaster recovery protocols.
We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.