


BigFix and Chef are competing products in the IT management and automation space. BigFix offers a compelling pricing model and robust customer support, while Chef could be considered a better value due to its extensive feature set.
Features: User reviews highlight BigFix's comprehensive patch management, compliance reporting, and ease of use. Chef is noted for its extensive automation capabilities, integration flexibility, and powerful script-based configuration.
Room for Improvement: BigFix users suggest improving reporting speed, adding a more modern aesthetic, and enhancing the user interface. Chef users point to the complexity of setup, its steep learning curve, and the need for a streamlined initial configuration process.
Ease of Deployment and Customer Service: BigFix is praised for its relatively quick deployment and responsive customer support. Chef users report longer setup times but find value in its extensive documentation and community support.
Pricing and ROI: Users commend BigFix for its cost-effectiveness and good ROI. Chef's higher price point is justified by its advanced capabilities and reported long-term ROI.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
The return has been far more hours saved than spent.
We have seen significant improvement in the time and the way we make changes to the infrastructure.
I have seen a return on investment with Chef because we definitely need fewer employees to manage infrastructure.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical support from HCL is satisfactory unless there are customization requirements.
Whenever we need any kind of support, the BigFix team is present and available.
We usually work with the Chef teams and community support, who are always willing to assist.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
BigFix requires some minimum configuration requirements.
We leverage both to achieve the best option possible for scaling.
Chef's scalability is evident as the public sector organization I work at serves a population of 5 million, and we have had no problems with scaling.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
It is a good tool to work with, offering a strong developer experience and community support.
Chef is stable.
In my experience, Chef is quite stable most of the time.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Building a management console is quick and simple, taking only one to two hours for setup.
The problem was related to the hardware configuration and hardware specifications.
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
On support, I think there should be more focus on how we can achieve AI automations in answering questions for beginners and addressing deep concerns without general manual management.
To improve Chef, making an interface with another language such as Python or Java that is well understood, as capable as Ruby, and even more widely adopted would demystify it a bit.
The learning curve is steep due to Chef's Ruby-based DSL and the complex components of cookbooks and recipes, which can be challenging for new users, especially those without programming backgrounds.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
Licensing looks reasonable compared to the manual work of managing whole data centers with even 10,000 servers.
My experience with pricing, setup cost, and licensing is that we sidestepped it by using Cinc because none of the functionality that is exclusive to the paid version was actually in use in the organization.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
Security is a key aspect that Chef can automate, monitor new features that are available, and even do patches without you getting involved.
When you have infrastructure as code and you already have everything apart from the environment-specific config, which you can specify in variables, then it is not only more repeatable and reliable, it is faster.
Using Chef for automating infrastructure and applications in my organization has helped us reduce manual tasks by more than forty percent, thereby saving significant revenue for the client.
| Product | Mindshare (%) |
|---|---|
| Microsoft Intune | 5.4% |
| BigFix | 5.2% |
| Chef | 3.5% |
| Other | 85.9% |


| Company Size | Count |
|---|---|
| Small Business | 151 |
| Midsize Enterprise | 60 |
| Large Enterprise | 177 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 12 |
| Large Enterprise | 67 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 7 |
| Large Enterprise | 19 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
HCL BigFix offers a Unified Endpoint Management platform that enhances security, reduces costs, and simplifies IT operations across hybrid, multi-cloud environments through a centralized control structure.
BigFix streamlines enterprise IT management by integrating infrastructure security, endpoint remediation, and employee experience automation within a single platform. It enables IT Operations and Security teams to function efficiently from a unified control plane, managing over 155 million endpoints. Its robust architecture supports continuous compliance and automated vulnerability remediation, closing the gap between detection and fix. It excels in digital employee experience by ensuring proactive monitoring and utilizing agentic AI for self-healing workflows and intelligent automation, thereby reducing manual efforts and enhancing productivity.
What are BigFix's key features?Industries such as telecom, finance, and industrial facilities leverage BigFix for comprehensive patch management, software deployment, and inventory solutions. They benefit from its capacity to support endpoint security, compliance, and diverse operational needs, using it for vulnerability assessment and custom content creation.
Chef is a powerful automation tool designed for efficient infrastructure management across varied environments. With its environment-as-code model, Chef provides predictability and reliability in deployments, enhancing security compliance and reducing manual intervention.
Chef focuses on automating deployments and configurations, ensuring server consistency, managing scalable environments, and orchestrating service deployments. Its versatile recipe-writing and Ruby-based flexibility cater to large-scale operational needs. Chef’s integration with services like AWS and Azure enhances its versatility, while its idempotent deployments assure reliability. Despite its prowess, Chef requires improvements in feature offerings, especially regarding container orchestration and cloud technologies.
What are Chef's Key Features?Chef is implemented across industries to automate application deployments, manage CI/CD pipelines, provision infrastructure, and maintain compliance. Its recipes and cookbooks streamline workflows in application deployment, system updates, and orchestration of services, reducing errors and manual intervention in a variety of sectors.
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