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BigFix vs Microsoft Windows Server Update Services comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BigFix
Ranking in Patch Management
2nd
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
97
Ranking in other categories
Configuration Management (6th), Endpoint Protection Platform (EPP) (23rd), Unified Endpoint Management (UEM) (4th)
Microsoft Windows Server Up...
Ranking in Patch Management
3rd
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
51
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Patch Management category, the mindshare of BigFix is 7.9%, down from 12.6% compared to the previous year. The mindshare of Microsoft Windows Server Update Services is 5.5%, down from 11.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
 

Featured Reviews

Bella Yakoby - PeerSpot reviewer
Offers third-party patching feature, good scalability, and enhance endpoint management capabilities
From the perspective of the team that's handling the environment, it's not so user-friendly compared to other solutions, the competitors. We hire new teams from time to time, and they are complaining, look, although BigFix is very robust and cross-platform, it's not so fun to work with. The user interface for the technical teams is not so advanced. It's not so intuitive compared to SCCM, compared to ManageEngine. And this is the fact that they have, with the teams, because they have the rejection. The look and feel of the system are old-fashioned. For new employees, it's less easy to find someone I don't need to educate on how to work with BigFix. Although it's easy, it's not as intuitive as the other solutions, and the functionality of the other solutions is less advanced. Let's summarize: The user interface has to be changed from the perspective of the teams that are managing the product. It's old school.
Chuck Colby - PeerSpot reviewer
Efficient patch management, potentially scalable, and free is using Microsoft servers
Whether to use the solution or not is going to be context-sensitive. If you have a strong Microsoft team, you can probably handle this. If, like my team, you also have a dozen other vendors to consider, it's not just the operating system. The pattern I've seen over time with WSUS is that it has the potential to be a fantastic product, yet it doesn't feel finished. People try to implement WSUS, and context is important. In my context, we're a small business without teams of Microsoft-certified people. We are just trying to use what's available to achieve a goal, and WSUS is fine, however, not the best product out there. The business in America often tries to do more with less. I would not recommend it to a team of my size. If a company had half a dozen or a dozen Microsoft-certified people, I'd say, run with it. For a team of my size, no, absolutely not. I would rate the overall solution a solid eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the patching."
"BigFix can manage lost devices, so you can wipe them remotely to ensure the IP doesn't get out in public. Unified endpoint security is a new perspective. I know that HCL is also collaborating with IBM, but I'm not sure if there is any cooperation between them and MaaS360 or other endpoint components."
"I like the inventory and life cycle management feature."
"Patch Management for a variety of operating systems makes it valuable as we can rely on a single tool for obtaining patch compliance of the entire compute infrastructure."
"Patch management, because it very much improved the patch compliance and has the capability to manage Windows and non-Windows clients."
"Before we had BigFix, we had problems with some malware. BigFix allows us to immediately patch all instances of endpoints that were vulnerable to antivirus and initiate scans. That's key."
"From a security standpoint, it allows us to make sure that we're not leaving ourselves vulnerable to exploits and things like that. That's the biggest advantage that we see to the product from a security standpoint."
"The most valuable feature of BigFix is the software deployment."
"The product is quite stable."
"The central points of managing product updates have been the tool's most valuable features."
"The most valuable features are that it is included with Windows, and it can be driven by Group Policy Objects (GPOs)."
"The reporting capabilities that help maintain compliance and security are good."
"The tool's most valuable feature is Active Directory."
"The most important aspect is that we can centrally deploy the updates that are necessary for the organization. It's important."
"A valuable feature about this solution is that it enforces an updating and patching process for my applications."
"The performance has been okay."
 

Cons

"The solution could improve by adding support drivers for different systems and equipment. When you have a lot of different computers if they could fix how to install any updates, firmware, or drivers for different systems or servers it would be good."
"I would like better support on the backend."
"The product is quite buggy and complicated to use."
"Sometimes there is a lag time for our users."
"The reporting structure could be a little more simplistic. Currently, it throws too many vulnerabilities. Some of them are not needed because they are only informational and limitations, and they are not of much help. It doesn't need to show us these things."
"I'd definitely like to see additional feature parody in the web UI versus the console. There are certain things that you can only do in the console and they're very cumbersome to do, like secure parameters, for example. That's definitely something that has a wide degree of utility but it needs to be easier to surface. At this particular juncture between the transition, between the legacy console and the web UI, it's hard to justify dealing with the cumbersome aspects of the legacy console when theoretically everything's been through the web UI."
"BigFix is actually a little bit on the expensive side in Turkey because of the dollar's exchange rate in our currency."
"It could use better integration with Hypervisor products like VMware."
"Microsoft Windows Server Update Services must include functions for providing updates about inventory."
"The phone tree for Microsoft Update makes me smash my head against my desk."
"The approval process must be improved."
"They could reduce the platform's prices."
"I would like to see support for other operating systems such as Linux."
"The product lacks to offer some of the features offered by some of the open source solutions like Linux and others, making it an area where improvements are required."
"Microsoft Windows Server Update Services should improve its patching solution by providing offline patches because most customers are not willing to provide direct internet access to Microsoft cloud and don't want to expose their workstations through the internet."
"In the next release, I would like to see additional tools added to fix the engine issues on the client's side."
 

Pricing and Cost Advice

"The price of BigFix could be lower. However, I am always seeking a lower price."
"The price of BigFix is better than the solutions. You are able to pay monthly or annually. There are not any hidden costs with BigFix. There is an additional cost for the SQL database."
"We have a subscription-based contract with BigFix."
"When purchasing, buying with other IBM tools provided us with a very good discount in pricing."
"The price is reasonable, but our customers find it expensive."
"Compliance, inventory, and licensing are really pricey. They should lower the price. It discourages users from getting onboard."
"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing one out of ten."
"There's not much big cost. We only have to pay the agents' cost for the server, and for the systems."
"The product is expensive."
"Microsoft Windows Server Update Services is not an expensive solution."
"This product comes included with Windows and can be used free of charge."
"The licensing of WSUS is free of charge because it comes with the Windows Server operating system, included as a feature of the operating system itself. It's simply a role that you enable within Windows Server."
"It doesn't need a license. It's offered for free with Microsoft."
"The integration is included in the Windows Server system, and there are no additional fees."
"While it might be relatively more expensive for smaller companies, larger enterprises can find it robust and capable of delivering significant value."
"Microsoft's operating model determines the solution's pricing, and we use it based on our enterprise agreement, which incurs an annual cost."
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Top Industries

By visitors reading reviews
Educational Organization
23%
Financial Services Firm
12%
Government
9%
Computer Software Company
8%
Computer Software Company
14%
Government
12%
Manufacturing Company
10%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is competitive, but not the most competitive.
What needs improvement with BigFix?
While performing integration, we face many issues with IBM solution. We need detailed information about those issues that can help users to mitigate them. The problem was related to the hardware co...
What is your experience regarding pricing and costs for Microsoft Windows Server Update Services?
It's a free service. You just buy the Windows Server operating system, and it is an internal feature.
What needs improvement with Microsoft Windows Server Update Services?
Sometimes, I encounter issues with the Windows internal database, which occasionally does not load, leading to the Pandit console stopping. I have to repair the database and perform export and impo...
 

Also Known As

Tivoli Endpoint Manager
Windows Server Update Services, Microsoft WSUS, WSUS, Microsoft Software Update Services, Software Update Services, Microsoft SUS, SUS, MS Windows Server Update Services
 

Overview

 

Sample Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
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Find out what your peers are saying about BigFix vs. Microsoft Windows Server Update Services and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.