Dameware Remote Support vs LogMeIn Pro comparison

SolarWinds and GoTo are both solutions in the Remote Access category. SolarWinds is ranked #28, while GoTo is ranked #26. SolarWinds holds a 1.4% mindshare in VUS, compared to GoTo’s 1.6% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 86% of GoTo users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Aug 7, 2024

LogMeIn Pro and Dameware Remote Support are two prominent remote support solutions. Users are generally more satisfied with the comprehensive features of Dameware Remote Support, although LogMeIn Pro is praised for its ease of use and effective performance.

Features: LogMeIn Pro is appreciated for its user-friendly interface, efficient remote access, and file-sharing capabilities, making it a strong choice for those prioritizing simplicity and functionality. Dameware Remote Support stands out with its advanced troubleshooting tools, remote control of Windows devices, and Active Directory integration, which caters to more technical users needing robust features.

Room for Improvement: Users of LogMeIn Pro frequently mention the need for better customer support and more competitive pricing. Dameware Remote Support users suggest improvements in the stability and performance of the software, especially when handling larger networks. While both products have areas to address, LogMeIn Pro users are more vocal about the cost-related aspects.

Ease of Deployment and Customer Service: LogMeIn Pro is recognized for its straightforward deployment process and intuitive setup, along with responsive customer support. Dameware Remote Support, on the other hand, requires a more technical setup but offers extensive documentation and support for troubleshooting. Users find LogMeIn Pro easier to deploy but have more confidence in Dameware's technical support for complex issues.

Pricing and ROI: LogMeIn Pro users express concerns about high subscription costs, suggesting that ROI is not always justified. Dameware Remote Support users find the pricing to be more reasonable given the advanced features provided, leading to a perception of better value for money. Although LogMeIn Pro offers a smoother initial experience, Dameware Remote Support is perceived to provide a better long-term investment.

To learn more, read our detailed Dameware Remote Support vs. LogMeIn Pro Report (Updated: March 2026).

Buyer's Guide

Dameware Remote Support vs. LogMeIn Pro

March 2026

Download the complete report

Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 8.9%, down from 9.6% compared to the previous year. The mindshare of Dameware Remote Support is 1.4%, up from 1.0% compared to the previous year. The mindshare of LogMeIn Pro is 1.6%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	8.9%
LogMeIn Pro	1.6%
Dameware Remote Support	1.4%
Other	88.1%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

it_user323577

Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees

We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.

The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…

Read full review

Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Good remote services feature and easy to setup

With LogMeIn Pro, we could connect up to 10 computers, and having an option for something in between would be good. Like, we went from 10 to the next level, which was around 50 or so. If there was a tier, perhaps around 20, that I would have probably purchased, and it would have been a better fit for what I needed.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Intune has transformed my organization; we are managing to scale the Intune deployment across all our regions efficiently, and it works perfectly for our needs."

"I haven't used other mobile device management solutions, but compared to SCCM, we eliminate a lot of on-premises infrastructure and maintenance by using Intune."

"Autopilot is definitely the most valuable feature for me, because as an MSP supporting some clients with 300 to 400 users, once it is configured correctly we use Microsoft Intune so that when a laptop is sent directly to a remote user they just log in with their email address and password and their machine is ready to go with Wi-Fi, SharePoint access, OneDrive backup, Outlook, and all the applications they need automatically configured and deployed."

"We can implement a MAM policy in this Intune and protect the device through mobile application development without touching it. The interface is easy to use and understand."

"The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience."

"What I like most about the tool is that it's now very easy to set up a device for someone to use. It also helps us tremendously in managing security. Before, we used on-premise management with a domain controller. It was difficult to manage security comprehensively. For example, it was hard to know which computers were updated. We weren't able to do that easily with our previous solution."

"Its price is reasonable. It is a part of our M365 suite."

"Microsoft Intune is unique in providing management for all operating systems, including macOS, Linux, Android, and iOS."

More Microsoft Intune pros

"It was very easy to install."

"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."

"Using DameWare has made the troubleshooting process faster."

"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."

"User interface."

"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."

"LogMeIn allows me to quickly and efficiently assist my users across the United States."

"This is a very reliable product and I've never had it crash."

"It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there."

"Being able to remote access my computer means I can work at night from my house."

"I can copy information and put it into a presentation that I may be putting together at another location."

More LogMeIn Pro pros

Cons

"The reporting part needs improvement, and it would be beneficial if it could integrate with third-party tools instead of just Power BI."

"Microsoft Intune has potential for improvement; I would like to see a lot more customization in the reporting tools."

"Lacking in features such as Wi-Fi and network security."

"They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular. Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants."

"It's the granularity: 'Is your firewall on? Is BitLocker on?' It's not amazing granularity. But I've looked into other products, like Duo, and they're all similar."

"The closest Microsoft Intune can be to GPOs, the better. There needs to be more granularity on application deployments. However, they have done better recently with the application deployments."

"Every time we call, we get bounced to a new team... there is no cohesive end-to-end support, which is very frustrating and time-consuming."

"Applying security recommendations can be difficult in Microsoft Intune. Sometimes, they give you recommendations, but you need a different server to manage the pieces, or you have to go to each device individually. However, it has been improving. Before, there were certain policies you could not implement directly in Intune, but now I see progress. I would like to see more improvement in policy management, similar to how we used group policies on-premises."

More Microsoft Intune cons

"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."

"Worked well for awhile but issues with it connecting over VPN was a major drawback."

"The only issue is that they could have a tier between 10 seats and 50."

"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."

"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."

"At certain times of the day, during the "rush hour," it's very slow. I don't know if it's the latency of the internet or the amount of people on it in the afternoon at 4:00, 5:00pm. Getting data transferred takes a longer time than other times of the day."

"The high pricing of the product is its only shortcoming that needs improvement."

"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."

"LogMeIn is a great product, and unfortunately, is a necessary evil."

"Remote Access for external and internal customers."

More LogMeIn Pro cons

Pricing and Cost Advice

"While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation."

"Intune is included in the Microsoft 365 licensing package that we have."

"The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it."

"If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive."

"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."

"Its price is fair. It's a normal price. It isn't too expensive or too cheap."

"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."

"We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented."

More Microsoft Intune pricing and cost advice

Information not available

"The price point has gone up significantly. We used to have a lot of other customers. I used to sell it to other customer sites. But they've moved to TeamViewer, SiteSecure, and several others. There are four or five others that they went to because they're being more competitive on their pricing."

"The company does not scale the price based upon use."

"It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit."

"I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that."

"If you subscribe the package of 100 Agents, but install 5, you are still paying for the 100 agent package."

"Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source. It seems to be getting expensive for me to look back and forth. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day."

"Pricing is what I'm upset with. Now, that they bought everybody up, the price doubled."

"It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense."

More LogMeIn Pro pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Remote Access solutions are best for your needs.

See recommendations

884,873 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

10%

Financial Services Firm

Government

Computer Software Company

12%

Manufacturing Company

12%

Comms Service Provider

Retailer

Manufacturing Company

10%

Comms Service Provider

Marketing Services Firm

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	124
Midsize Enterprise	53
Large Enterprise	168

No data available

By reviewers
Company Size	Count
Small Business	11
Large Enterprise	5

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

Ask a question

Earn 20 points

Ask a question

Earn 20 points

Comparisons

Jamf Pro vs Microsoft Intune

Compared 10% of the time

IBM MaaS360 vs Microsoft Intune

Compared 8% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 7% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 5% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

More Microsoft Intune Competitors

Microsoft Remote Desktop Services vs Dameware Remote Support

Compared 18% of the time

N-able Take Control vs Dameware Remote Support

Compared 13% of the time

SolarWinds Dameware Remove Everywhere vs Dameware Remote Support

Compared 11% of the time

TeamViewer vs Dameware Remote Support

Compared 8% of the time

ManageEngine ADAudit Plus vs Dameware Remote Support

Compared 8% of the time

More Dameware Remote Support Competitors

TeamViewer vs LogMeIn Pro

Compared 17% of the time

LogMeIn Rescue vs LogMeIn Pro

Compared 16% of the time

Microsoft Remote Desktop Services vs LogMeIn Pro

Compared 15% of the time

ScreenConnect vs LogMeIn Pro

Compared 10% of the time

GoToMyPC vs LogMeIn Pro

Compared 5% of the time

More LogMeIn Pro Competitors

Product Reports

Buyer's Guide

Microsoft Intune

March 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

March 2026

Download Dameware Remote Support product report

Buyer's Guide

LogMeIn Pro

March 2026

Download LogMeIn Pro product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.

SolarWinds

Helping people and businesses access their digital lives from virtually anywhere, on any device.

GoTo

Sample Customers

Mitchells and Buzzers, Callaway

Illinois School District

The North Face, Slingbox, Lutron, The Weather Company

Buyer's Guide

Dameware Remote Support vs. LogMeIn Pro

March 2026

Free Report: Dameware Remote Support vs. LogMeIn Pro

Find out what your peers are saying about Dameware Remote Support vs. LogMeIn Pro and other solutions. Updated: March 2026.

DOWNLOAD NOW

884,873 professionals have used our research since 2012.

See our Dameware Remote Support vs. LogMeIn Pro report.

See our list of best Remote Access vendors.

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.