Dameware Remote Support offers a robust IT management solution, designed to streamline remote troubleshooting and support for IT professionals. It ensures efficient administration with ease across networks.
| Product | Mindshare (%) |
|---|---|
| Dameware Remote Support | 1.5% |
| TeamViewer | 8.2% |
| Microsoft Remote Desktop Services | 6.7% |
| Other | 83.6% |
Dameware Remote Support offers flexible licensing starting at $295 per user. Users highlight its robust features, ease of use, and responsive customer support. Enterprise buyers appreciate its cost-effectiveness and comprehensive toolset for remote IT management. Users also note its high value compared to competitors.
Dameware Remote Support stands out as a comprehensive tool for IT departments, enabling seamless access and management of systems remotely. It integrates efficiently with existing infrastructures, offering features such as remote desktop control, system diagnostics, and user management. Designed for scalability, it adapts to varying network sizes, making it suitable for organizations looking to simplify their IT support processes.
What are the key features of Dameware Remote Support?Dameware Remote Support is implemented effectively across industries like healthcare, finance, and education, where remote access and control are critical. Its compatibility and comprehensive toolset cater to specific industry needs, providing reliable and secure remote management solutions.
Dameware Remote Support was previously known as DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support.
| Author info | Rating | Review Summary |
|---|---|---|
| Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees | 4.5 | I've used Dameware since 2009. While it helps with user issues, connecting over VPN is a major drawback, often requiring GoToAssist. I'd recommend GoToAssist for its better features and smoother remote access. |
| Level 2 Help desk Support Analyst at a retailer with 1,001-5,000 employees | 4.0 | After switching from PC Anywhere, I've used DameWare for five years. It's a stable, straightforward remote troubleshooting solution, greatly improving our process with no deployment or stability issues. |
| SCCM Remediation Specialist at a energy/utilities company with 10,001+ employees | 4.0 | I value its AD group control and remote support for off-network users, despite finding the knowledge base lacking updated information and keyword search poor. Initial central server setup details were also scarce. |
The ability to see issue from users perspective and installation of software.
Worked well for awhile but issues with it connecting over VPN was a major drawback.
We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send files to the user,
and connect to users working remotely over VPN which Dameware does
not do.
No issues encountered.
VPN users are an issue as well as some machines that just will not allow the client to connect, then we have to utilize GoToAssist.
No issues encountered.
We are actually using Dameware for systems on our network, and for VPN users we utilize GoToAssist.
It was very easy to install.
We did it in-house.
Would recommend GoToAssist honestly, as it does everything Dameware does only better and offers more features.
Using DameWare has made the troubleshooting process faster. It's easier for us and for the customer.
There are no improvements I can think of right off the bat. The software is pretty simplistic.
I have used the remote version for five years.
There where no issues when we deployed the product.
DameWare is a pretty stable product, and we've had no stability issues.
No issues with scalability.
It's great.
When I first started working for this company in 2007, we used PC Anywhere, and our customers were still on dial-up. Once we went to DSL and cable connections, we needed a better solution so the company chose DameWare.
It's straightforward for the most part.
It was implemented by an in-house help desk team in our company.
The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product. The Internet Sessions with the Remote Support tool also help for field support as well
The Internet Sessions with the Remote Support tool, because it allows the tech to send a link to the user who is off network for support.
SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues.
One year on the current version, and seven and a half in total.
The deployment was standard.
No issues with stability.
No issues with scalability.
8/10.
Technical Support:6/10.
GoToMeeting was the previous application, and we changed for more control and license pricing.
Once the server was fully configured, there were no other issues, but there was very little information on how to initially configure the central server.
If determining licensing and pricing, you might want to consider an across the board price for Remote Support rather than the Mini Control Unit. You will discover that even using the centralized version, some users will still need to have the elevated features.
