Dameware Remote Support vs ScreenConnect comparison

SolarWinds and ConnectWise are both solutions in the Remote Access category. SolarWinds is ranked #29, while ConnectWise is ranked #17. SolarWinds holds a 1.5% mindshare in VUS, compared to ConnectWise’s 3.1% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 93% of ConnectWise users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

Dameware Remote Support and ScreenConnect are competing in the remote access solutions category. ScreenConnect seems to have the upper hand due to its superior features and extensive cross-platform support.

Features: Dameware Remote Support has integrated system administration tools, compatibility with Windows environments, and strong IT management capabilities. ScreenConnect offers extensive cross-platform support, robust remote control functionalities, and enhanced security measures.

Ease of Deployment and Customer Service: Dameware's on-premises deployment model aligns with organizations focused on internal management and is backed by responsive customer service. ScreenConnect provides a cloud-based deployment that eases setup and updates, with a more standard customer service experience.

Pricing and ROI: Dameware Remote Support's lower initial investment and predictable pricing model are attractive for small to medium-sized businesses looking for affordable solutions. ScreenConnect, despite a higher upfront cost, offers value through its rich feature sets and long-term scalability, resulting in considerable ROI for businesses prioritizing comprehensive remote support capabilities.

To learn more, read our detailed Dameware Remote Support vs. ScreenConnect Report (Updated: June 2026).

Buyer's Guide

Dameware Remote Support vs. ScreenConnect

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Remote Access category, the mindshare of Microsoft Intune is 6.3%, down from 10.7% compared to the previous year. The mindshare of Dameware Remote Support is 1.5%, up from 1.1% compared to the previous year. The mindshare of ScreenConnect is 3.1%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.3%
ScreenConnect	3.1%
Dameware Remote Support	1.5%
Other	89.1%

Remote Access

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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it_user323577

Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees

We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.

The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…

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Todd Blake

Senior IT Specialist at a healthcare company with 11-50 employees

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable aspect of the product is that we are able to send application deployments and certifications for conditional access."

"The ability to work from all over the planet is valuable. You just need a functioning and working Internet connection."

"It is helpful for managing devices anytime and any place without requiring dependency on the local networks."

"Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app."

"The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices."

"The most valuable features in Microsoft Intune for me are application deployment, Defender deployment, and asset management."

"Its protection policies are most valuable. It protects mobile devices as well as individual apps. It is pretty scalable, and its documentation is also pretty good. It is also pretty straightforward to deploy."

"We are a Microsoft 365 E5 customer and the product promises the capabilities that we need and is available without additional cost."

More Microsoft Intune pros

"Using DameWare has made the troubleshooting process faster."

"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."

"It was very easy to install."

"Better than TeamViewer and useful for fixing problems remotely."

"I previously used TeamViewer and Chrome Remote Desktop, and ScreenConnect beats out both as it's easier to use than Windows Remote Desktop (outside of a local network) and it's less expensive than TeamViewer."

"It's much easier to use ProtectWise Control than to use, for instance, TightVNC or VNC Viewer."

"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."

"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."

"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."

"The product is really easy to deploy."

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

More ScreenConnect pros

Cons

"The solution can have some compliance problems in general and the end-point user can bypass easily the company policies in Intune."

"Intune lags all of its competitors in terms of report generation."

"I wanted to check if there is any provision at the Intune level to restrict certain things, such as a website, but unfortunately, that feature is available only in Microsoft Defender. Intune has web filtering capabilities, but they are only useful for protection from malicious websites, whereas we would like to be able to restrict a website. For example, YouTube is a clean website. No one would identify it as a malicious website, but if we want to stop the end-users from going to that website, we have to go for another product, such as Microsoft Defender or another third-party proxy solution. It would be great if this capability is included in Intune."

"However, in Microsoft Intune that is not possible because Microsoft releases it across the world as one data piece."

"Since GMS is unavailable in China, we currently rely on device administrator enrollment for managing Android devices there."

"The security aspect could be more effective. We are using other applications to manage network devices and groups, so if Microsoft Intune could improve in this area, especially on a network level, it would be a real advantage."

"Currently, Microsoft Intune's focus is mainly on Windows, but they can make much more improvement in terms of other platforms."

"My whole team is saying that they would rate technical support a three or four out of ten."

More Microsoft Intune cons

"Worked well for awhile but issues with it connecting over VPN was a major drawback."

"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."

"The username is automatically generated by ScreenConnect and you can't choose it."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"There could be improvement to the remote command line tools."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"However, the main issue I have seen with it is that, if they are having issues with their web browsers or network, there is really no way to connect with it."

"Something that I would like to see in the future is mobile video streaming."

"The solution is a little bit complicated when you want to implement it."

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

More ScreenConnect cons

Pricing and Cost Advice

"It is reasonable. When you have Microsoft 365 E3 or E5 license, it is already licensed in that license. So, you could say it is free."

"Microsoft Intune is available for individual purchase at a low per-device cost."

"The E5 license is expensive."

"Microsoft Intune is reasonably priced for large organizations that already have Microsoft Enterprise licenses, but it is less affordable for smaller businesses."

"We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented."

"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."

"Microsoft Intune has been incorporated into our Microsoft E5 licenses."

"We work in the charity sector, so a lot of our clients get Microsoft Premium licenses or Business Premium for free. They get ten licenses free, and a lot of our clients do not have more than ten staff members. They are getting the tool for free, so its cost is not an issue."

More Microsoft Intune pricing and cost advice

Information not available

"Good price and works well."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"We pay $3,000 USD for the service, yearly upfront."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"It is priced fairly."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"We pay an annual licensing fee."

More ScreenConnect pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Manufacturing Company

11%

Computer Software Company

10%

Comms Service Provider

Retailer

Construction Company

12%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	62
Large Enterprise	185

No data available

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	6
Large Enterprise	7

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

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What are the pros and cons of Microsoft Intune?

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Comparisons

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Compared 10% of the time

IBM MaaS360 vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 4% of the time

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Microsoft Remote Desktop Services vs Dameware Remote Support

Compared 13% of the time

SolarWinds Dameware Remove Everywhere vs Dameware Remote Support

Compared 11% of the time

TeamViewer vs Dameware Remote Support

Compared 9% of the time

N-able Take Control vs Dameware Remote Support

Compared 8% of the time

VNC Connect vs Dameware Remote Support

Compared 5% of the time

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TeamViewer vs ScreenConnect

Compared 9% of the time

Microsoft Remote Desktop Services vs ScreenConnect

Compared 6% of the time

LogMeIn Rescue vs ScreenConnect

Compared 6% of the time

BeyondTrust Remote Support vs ScreenConnect

Compared 6% of the time

Webex vs ScreenConnect

Compared 4% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

June 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

June 2026

Download Dameware Remote Support product report

Buyer's Guide

ScreenConnect

May 2026

Download ScreenConnect product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support

ConnectWise Control

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Dameware Remote Support offers a robust IT management solution, designed to streamline remote troubleshooting and support for IT professionals. It ensures efficient administration with ease across networks.

Dameware Remote Support stands out as a comprehensive tool for IT departments, enabling seamless access and management of systems remotely. It integrates efficiently with existing infrastructures, offering features such as remote desktop control, system diagnostics, and user management. Designed for scalability, it adapts to varying network sizes, making it suitable for organizations looking to simplify their IT support processes.

What are the key features of Dameware Remote Support?

Remote Desktop Sharing: Allows IT pros to securely access desktops for quick issue resolution.
System Troubleshooting: Offers diagnostic tools to identify and address system problems efficiently.
Active Directory Management: Integrates with Active Directory to manage user roles and permissions.
Multi-platform Support: Compatible with Windows, Linux, and Mac systems, enhancing versatility.

What benefits should users look for in the reviews?

Improved Efficiency: Reduces time spent troubleshooting issues remotely, boosting productivity.
Cost-effectiveness: Offers a significant ROI by streamlining IT operations and reducing downtime.
User Satisfaction: Enhances tech support quality, leading to better user experiences.

Dameware Remote Support is implemented effectively across industries like healthcare, finance, and education, where remote access and control are critical. Its compatibility and comprehensive toolset cater to specific industry needs, providing reliable and secure remote management solutions.

SolarWinds

ScreenConnect enables seamless remote access to desktops and mobile devices with robust security features, minimizing customer downtime and safeguarding interactions.

ScreenConnect stands out with its customization options, allowing users to white-label their software and showcase brand identity in every support interaction. With AES-256 encryption and two-factor authentication, security is integral. The Support Premium edition includes ScreenConnect View, allowing real-time troubleshooting via mobile camera streams. Configurability and granular permissions ensure tailored access for team members, while unattended access and session persistence enhance usability and productivity. Integration capabilities and tool-sharing optimize efficiency, making it ideal for IT service providers.

What features make ScreenConnect unique?

Robust Remote Access: Facilitates seamless connectivity across devices.
Unattended Access: Allows remote management without user presence.
Customization: Offers white-labeling to match brand identity.
Session Persistence: Maintains connections across reboots.
File Transfers: Enables easy exchange of files during sessions.
Integration Capabilities: Enhances software functionality through third-party connections.
Session Groups and Triggers: Organizes sessions efficiently.

What benefits should users look for?

Stable Connectivity: Ensures consistent remote access.
Security: Features robust encryption and authentication measures.
Efficiency: Optimizes IT support processes and resource management.
Customization: Tailors the software to individual brand needs.
Ease of Use: User-friendly interface for straightforward operation.
Scalability: Adapts to the growing demands of organization.

Organizations use ScreenConnect for remote support, providing IT teams with a tool to assist clients efficiently from anywhere. Managed service providers leverage features like unattended access to troubleshoot and manage IT issues across multiple devices. ScreenConnect's adaptability makes it suitable for companies with remote employees, ensuring seamless support and connectivity.

ConnectWise

Sample Customers

Mitchells and Buzzers, Callaway

Illinois School District

Jon Rosen Systems

Buyer's Guide

Dameware Remote Support vs. ScreenConnect

June 2026

Free Report: Dameware Remote Support vs. ScreenConnect

Find out what your peers are saying about Dameware Remote Support vs. ScreenConnect and other solutions. Updated: June 2026.

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