ScreenConnect and LogMeIn Rescue are prominent competitors in the remote support solutions category. Data suggests that ScreenConnect is preferred for its pricing and customer support, while LogMeIn Rescue has an edge due to its extensive feature set that often justifies its higher cost.
Features: ScreenConnect provides excellent accessibility and customization options. It allows seamless integration within different environments and offers functionality like remote access on all devices, robust unattended access, and the ability to remote-run commands without connecting directly to the machine. LogMeIn Rescue is recognized for its superior security features, extensive remote access tools, and robust chat functionalities.
Room for Improvement: ScreenConnect could enhance its advanced security protocols, user interface aesthetics, and comprehensive mobile support. LogMeIn Rescue might consider refining its pricing structure for smaller enterprises, optimizing bandwidth usage for remote connections, and improving their customer feedback processes.
Ease of Deployment and Customer Service: LogMeIn Rescue stands out with an intuitive deployment process and responsive service, making it easily operational in larger organizations. ScreenConnect also enables efficient deployment characterized by its simplicity and speed, coupled with reliable customer support.
Pricing and ROI: ScreenConnect is often seen as cost-effective, offering lower setup costs and commendable ROI for smaller businesses. In contrast, LogMeIn Rescue involves a higher initial investment but promises solid ROI through its advanced features, benefiting enterprises needing comprehensive remote support capabilities.
Product | Market Share (%) |
---|---|
Microsoft Intune | 9.7% |
ConnectWise ScreenConnect | 1.7% |
LogMeIn Rescue | 1.8% |
Other | 86.8% |
Company Size | Count |
---|---|
Small Business | 116 |
Midsize Enterprise | 46 |
Large Enterprise | 152 |
Company Size | Count |
---|---|
Small Business | 9 |
Midsize Enterprise | 1 |
Large Enterprise | 2 |
Company Size | Count |
---|---|
Small Business | 15 |
Midsize Enterprise | 6 |
Large Enterprise | 7 |
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.
With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.
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