


Citrix DaaS and ScreenConnect both compete as remote access and virtualization solutions. Citrix DaaS may have the upper hand for enterprises with its extensive features and long-term savings potential, while ScreenConnect is better for smaller operations with its cost-effectiveness.
Features: Citrix DaaS offers extensive enterprise-level features such as application virtualization, desktop experience, and comprehensive remote access control. It supports a wide range of devices and provides secure, optimized infrastructure maintenance. ScreenConnect provides easy setup with valuable features like unattended access, reliable remote connection, and persisting access even when endpoints switch networks.
Room for Improvement: Citrix DaaS could improve in pricing transparency and the complexity of setup in larger organizations. It might also benefit from enhanced integrations with third-party tools. ScreenConnect might focus on expanding its feature set for enterprise use, improving user interface for advanced functionalities, and providing more robust security features.
Ease of Deployment and Customer Service: Citrix DaaS provides comprehensive deployment support with a focus on existing infrastructure integration. It benefits from an extensive support network and resources. ScreenConnect offers a straightforward installation process with emphasis on efficiency and responsive customer support, making it user-friendly.
Pricing and ROI: Citrix DaaS typically involves a higher initial investment but offers significant ROI through reduced maintenance costs and high-level features. Its licensing caters to various enterprise needs. ScreenConnect, however, is more affordable with a direct pricing model, making it attractive for smaller businesses seeking effective remote management without high upfront costs.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Importantly, when someone leaves the company, it helps protect document access on their devices.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
If support comes from Ireland, it can be good, rated at nine or ten.
The first level often wastes time because I usually have to escalate to an engineer for proper support.
Citrix support is better than Microsoft support.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
It supports over 100 apps and 20,000 users in our organization, demonstrating impressive scalability.
The platform can scale to very large numbers.
Citrix DaaS offers vast scalability options as workloads can be deployed across multiple data centers like Azure, Google, or AWS.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
Microsoft Intune has been very stable.
I evaluate Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) as a very stable solution and very sturdy in how it operates.
Citrix DaaS allows for satisfactory stability by facilitating workload deployment in various data centers including Azure, Google, or AWS.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Citrix should have different pricing based on company size.
Creating App-V applications is not an easy task and could take from hours to weeks without success.
This makes it challenging to remain with them, and it becomes necessary to explore alternatives to achieve the same performance with less expense.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
Citrix DaaS is considered expensive, especially for companies that do not require multi-cloud.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
With Citrix, all connections are outgoing, minimizing firewall vulnerability.
The scalability of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is impressive, supporting over 100 apps and a user base of 20,000 within our organization.
Users can use Teams solutions and open a bridge where video and audio are encapsulated within the ICA protocol, which is protected by SSL and certificates for security.
| Product | Market Share (%) |
|---|---|
| Microsoft Intune | 9.3% |
| Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) | 4.2% |
| ScreenConnect | 2.6% |
| Other | 83.9% |


| Company Size | Count |
|---|---|
| Small Business | 121 |
| Midsize Enterprise | 47 |
| Large Enterprise | 154 |
| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 21 |
| Large Enterprise | 69 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 6 |
| Large Enterprise | 7 |
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
Enable secure, flexible work with the leader in virtual apps and desktops
Deliver desktop as a service (DaaS) from any cloud or datacenter
Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.
ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.
ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.
What are the key features of ScreenConnect?Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.
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