Try our new research platform with insights from 80,000+ expert users

ScreenConnect pros and cons

Vendor: ConnectWise

4.2 out of 5

37 reviews
93% willing to recommend

Pros & Cons summary

ConnectWise ScreenConnect enhances connection management with efficient bandwidth handling and simplifies unattended access for maintenance. It reduces travel costs by 90% via virtual support and strengthens security with two-factor authentication. Despite straightforward setup and easy agent installation via GPO, it lacks a non-installation agent method, has Linux limitations, service interruptions, and a cumbersome remote access process. Absence of mobile video streaming is a drawback for troubleshooting.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

ConnectWise ScreenConnect offers superior remote access capabilities, allowing quick problem fixes and efficient employee support across locations.

Valuable features include responsiveness, bandwidth management, and the ability to manage multiple monitors and video settings.

Embedded ConnectWise instructions for end-users provide step-by-step guidance, enhancing the remote support experience.

Unattended access and remote command execution make it easy to deploy fixes and monitor networks without user intervention.

The solution significantly reduces travel costs by enabling extensive virtual client support beyond normal business hours.

CONS

ConnectWise ScreenConnect lacks capabilities for running agents without installation, contrasting with competitors like GoToAssist.

There are limitations in handling Windows Updates, leading users to rely on alternatives like WSUS.

The process for granting customers remote access to their machines is cumbersome and time-consuming.

Issues with service stability occur, particularly on server operating systems like Server 2008 and Server 2012.

The onboarding process for ConnectWise ScreenConnect needs significant improvement.

ScreenConnect Pros review quotes

Founder

Jul 12, 2017

Better than TeamViewer and useful for fixing problems remotely.

Read full review

IT & Operations at a consumer goods company with 51-200 employees

Jul 12, 2017

Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location.

Read full review

AW

IT Manager

May 23, 2018

We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser.

Read full review

Free Report: ScreenConnect Reviews and More

Learn what your peers think about ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,082 professionals have used our research since 2012.

Senior Marketing Analyst at a comms service provider with 10,001+ employees

Jun 4, 2018

It is super easy to use and relatively inexpensive.

Read full review

Owner at a tech services company with 51-200 employees

Jun 4, 2018

Remote support is efficient and easy for our end users to receive support.

Read full review

CEO

Jun 11, 2018

The product's two-factor authentication means we are not worried like before about the state of our security.

Read full review

PC

Owner

Jun 11, 2018

it gives me the ability to remotely connect to machines that I manage without user intervention.

Read full review

RS

Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company

Jun 11, 2018

It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues.

Read full review

AH

CTO at Hanatech

Jun 25, 2020

The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours.

Read full review

Managing Director at NETCB

Dec 30, 2021

Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.

Read full review

Show 8 more reviews (out of 18)

ScreenConnect Cons review quotes

Founder

Jul 12, 2017

They could provide a toolbox for the plan I'm on.

Read full review

IT & Operations at a consumer goods company with 51-200 employees

Jul 12, 2017

Mobile interface.

Read full review

AW

IT Manager

May 23, 2018

Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise.

Read full review

Free Report: ScreenConnect Reviews and More

Learn what your peers think about ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,082 professionals have used our research since 2012.

Senior Marketing Analyst at a comms service provider with 10,001+ employees

Jun 4, 2018

There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started.

Read full review

Owner at a tech services company with 51-200 employees

Jun 4, 2018

The recent redesign has made it slower and basically worthless.

Read full review

CEO

Jun 11, 2018

Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication).

Read full review

PC

Owner

Jun 11, 2018

There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes.

Read full review

RS

Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company

Jun 11, 2018

For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine.

Read full review

AH

CTO at Hanatech

Jun 25, 2020

The solution is a little bit complicated when you want to implement it.

Read full review

Managing Director at NETCB

Dec 30, 2021

Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment.

Read full review

Show 8 more reviews (out of 18)

Product Categories

Product Categories

Virtual Meetings

Remote Visual Support

Popular Comparisons

Popular Comparisons

Microsoft Intune vs ScreenConnect

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs ScreenConnect

NinjaOne vs ScreenConnect

Microsoft Remote Desktop Services vs ScreenConnect

TeamViewer Business vs ScreenConnect

Check Point Remote Access VPN vs ScreenConnect

BeyondTrust Privileged Remote Access vs ScreenConnect

TeamViewer Tensor vs ScreenConnect

BeyondTrust Remote Support vs ScreenConnect

Rocket Exceed TurboX vs ScreenConnect

Webex vs ScreenConnect

Skype for Business vs ScreenConnect

3CX Live Chat vs ScreenConnect

LogMeIn Rescue vs ScreenConnect

Splashtop Remote Support vs ScreenConnect

See all alternatives

Product Categories

Product Categories

Virtual Meetings

Remote Visual Support

Popular Comparisons

Popular Comparisons

Microsoft Intune vs ScreenConnect

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs ScreenConnect

NinjaOne vs ScreenConnect

Microsoft Remote Desktop Services vs ScreenConnect

TeamViewer Business vs ScreenConnect

Check Point Remote Access VPN vs ScreenConnect

BeyondTrust Privileged Remote Access vs ScreenConnect

TeamViewer Tensor vs ScreenConnect

BeyondTrust Remote Support vs ScreenConnect

Rocket Exceed TurboX vs ScreenConnect

Webex vs ScreenConnect

Skype for Business vs ScreenConnect

3CX Live Chat vs ScreenConnect

LogMeIn Rescue vs ScreenConnect

Splashtop Remote Support vs ScreenConnect

See all alternatives

Related questions

26

When evaluating Virtual Meetings, what aspect do you think is the most important to look for?

79

What are the tools you recommend to support teleworking?

35

Is there a video conferencing platform that can have a plug-in on a website?

26

Why is Virtual Meetings important for companies?