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ScreenConnect pros and cons

Vendor: ConnectWise
4.2 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

ConnectWise ScreenConnect offers superior remote access capabilities, allowing quick problem fixes and efficient employee support across locations.
Valuable features include responsiveness, bandwidth management, and the ability to manage multiple monitors and video settings.
Embedded ConnectWise instructions for end-users provide step-by-step guidance, enhancing the remote support experience.
Unattended access and remote command execution make it easy to deploy fixes and monitor networks without user intervention.
The solution significantly reduces travel costs by enabling extensive virtual client support beyond normal business hours.

CONS

ConnectWise ScreenConnect lacks capabilities for running agents without installation, contrasting with competitors like GoToAssist.
There are limitations in handling Windows Updates, leading users to rely on alternatives like WSUS.
The process for granting customers remote access to their machines is cumbersome and time-consuming.
Issues with service stability occur, particularly on server operating systems like Server 2008 and Server 2012.
The onboarding process for ConnectWise ScreenConnect needs significant improvement.
 

ScreenConnect Pros review quotes

Todd Blake - PeerSpot reviewer
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
May 9, 2023
I've noted an ROI while using the solution.
ME
Principal Consultant at Ellnet
Feb 9, 2024
The product is really easy to deploy.
Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB
Jan 20, 2023
It's very low maintenance.
Learn what your peers think about ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,221 professionals have used our research since 2012.
reviewer1228086 - PeerSpot reviewer
SA at a university with 1,001-5,000 employees
Jan 12, 2022
ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN.
VD
IT System and Network Administrator at a maritime company with 10,001+ employees
Dec 24, 2021
I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on.
Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB
Dec 30, 2021
Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.
MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Nov 15, 2020
You can bring up a command prompt remotely and execute commands without having to disturb the user.
Jon McWilliams - PeerSpot reviewer
Senior Technology Specialist at CMIT Solutions
Jan 18, 2024
The ConnectWise ScreenConnect tool is very good for remote access.
MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Sep 23, 2022
Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy.
AH
CTO at Hanatech
Jun 25, 2020
The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours.
 

ScreenConnect Cons review quotes

Todd Blake - PeerSpot reviewer
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
May 9, 2023
I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running.
ME
Principal Consultant at Ellnet
Feb 9, 2024
There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required.
Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB
Jan 20, 2023
At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available.
Learn what your peers think about ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,221 professionals have used our research since 2012.
reviewer1228086 - PeerSpot reviewer
SA at a university with 1,001-5,000 employees
Jan 12, 2022
I would like ConnectWise Control to be more transparent on the real costs to renew their license.
VD
IT System and Network Administrator at a maritime company with 10,001+ employees
Dec 24, 2021
On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments.
Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB
Dec 30, 2021
Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment.
MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Nov 15, 2020
I really didn't care for the onboarding process and it is something that should be improved.
Jon McWilliams - PeerSpot reviewer
Senior Technology Specialist at CMIT Solutions
Jan 18, 2024
The solution should add the ability to video chat with the user on the other end.
MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Sep 23, 2022
There could be improvement to the remote command line tools.
AH
CTO at Hanatech
Jun 25, 2020
The solution is a little bit complicated when you want to implement it.