ScreenConnect vs TeamViewer Tensor comparison

ConnectWise and TeamViewer are both solutions in the Remote Access category. ConnectWise is ranked #14 with an average rating of 9.0, while TeamViewer is ranked #9. ConnectWise holds a 2.8% mindshare in VUS, compared to TeamViewer’s 3.9% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 100% of TeamViewer users who would recommend it.

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Executive SummaryUpdated on Dec 28, 2025

ScreenConnect and TeamViewer Tensor compete in remote support software. Despite ScreenConnect's affordability and support appeal, TeamViewer Tensor remains preferred for its advanced features that justify a higher cost.

Features: ScreenConnect offers customizable remote access, unattended access capabilities, and powerful session management. TeamViewer Tensor excels with enterprise-level scalability, robust security features, and IT service management platform integration.

Room for Improvement: ScreenConnect can enhance reporting capabilities, improve integration with third-party tools, and optimize user interface design. TeamViewer Tensor could streamline its setup process, reduce resource consumption, and better accommodate smaller businesses.

Ease of Deployment and Customer Service: ScreenConnect features an intuitive deployment process praised for ease of use. TeamViewer Tensor, while requiring more detailed setup, benefits from high-quality support, supporting a more complex integration model suited for large enterprises.

Pricing and ROI: ScreenConnect's competitive pricing appeals to budget-conscious businesses, with good value for smaller operations. TeamViewer Tensor's higher cost is balanced by substantial ROI for organizations utilizing its extensive feature set, proving cost-effective for large-scale deployments.

To learn more, read our detailed ScreenConnect vs. TeamViewer Tensor Report (Updated: December 2025).

Buyer's Guide

ScreenConnect vs. TeamViewer Tensor

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of February 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.1%, down from 9.5% compared to the previous year. The mindshare of ScreenConnect is 2.8%, up from 1.5% compared to the previous year. The mindshare of TeamViewer Tensor is 3.9%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.1%
TeamViewer Tensor	3.9%
ScreenConnect	2.8%
Other	84.2%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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IanWeekes

Technical Architect at National Grid

A cost-effective cloud solution to work on multiple devices

TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Intune saves time, and it is very easy to use. It allows us to manage applications completely."

"What I appreciate the most about Microsoft Intune is that it's quick and easy to use from an authenticator perspective. There is simplicity in securing our platform. Microsoft Intune benefits my company because of its simplicity of use and cross-functional integration."

"Intune has automated the deployment of patches and applications, which is more efficient and easier."

"Windows Autopatch is the most valuable because it removes the burden of patch management."

"Internet-based access with security is what I have found to be most valuable. It is also a stable and scalable solution."

"If any user tries to access company data, it directly interacts with the conditional access policy. This helps us protect our data and set the criteria for how data can be accessed and shared."

"Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow."

"Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app."

More Microsoft Intune pros

"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."

"Unattended access is the most important feature."

"Remote support is efficient and easy for our end users to receive support."

More ScreenConnect pros

"This product is very simple to use and you can connect whether you are behind a firewall or not."

"The most valuable feature of TeamViewer Tensor is the remote access."

"Remote desktop sharing is one valuable feature of the solution."

Cons

"Customer service used to be better, but as we are nearing the end of the contract, the focus on investing in us as a customer has diminished. It is what one would expect in such a situation."

"The mobile management is good for iPhone and iPad, but the Apple Mac management needs improvement. That is probably because Microsoft does not have low-level access to Apple Mac hardware. If you are doing basic things, it is okay, but if you want to image Apple Macs and do things like that, then Jamf is much better."

"While no specific feature requires immediate improvement, the ongoing expansion of reporting and inventory capabilities promises to enhance its utility."

"For autopilot, there should be more granularity on the settings that they offer at this stage."

"The most important thing is reporting. They should improve their reporting. They should give a free hand to users. In SCCM, I can create my own reports. For example, in SCCM, I can create an inventory report for my PC or for all PCs, but in Intune, we don't have an option to create any report. Microsoft claims that Intune is a successor of SCCM, but SCCM is more powerful than Intune. So, they should develop Intune more and make it equivalent to SCCM. Then, their product will be great in the market."

"I rate Microsoft support four out of 10. Support is one area where Microsoft needs to improve a lot. I recently raised a ticket for a Microsoft Azure issue, and it took two and a half weeks for support to reply. They need to improve support across their entire catalog of products."

"Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good."

"They should improve its compatibility with other operating systems such as iOS and Linux. It supports Linux but they still need to work on the iOS part."

More Microsoft Intune cons

"The recent redesign has made it slower and basically worthless."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"There needs to be a way to run the agent without installing, like GoToAssist."

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"The solution should add the ability to video chat with the user on the other end."

"There could be improvement to the remote command line tools."

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

More ScreenConnect cons

"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."

"The solution could include more AI (Artificial Intelligence)."

"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."

Pricing and Cost Advice

"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."

"The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it."

"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."

"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."

"It is reasonable for the features it has."

"Intune is linked with Microsoft. We can deploy the Microsoft E365 license to users by Intune. There are different types of licenses, such as device administrator licenses, E5 licenses for device enrollment manually, and P1 and p2 licenses for device enrollment automatically. These are the licenses required for the administration."

"Even if they charge a premium, they aim to provide equal value."

"There is a license required to use this solution. However, it was part of a bundle package. Microsoft Intune is far less expensive than other solutions, such as Workspace ONE."

More Microsoft Intune pricing and cost advice

"Make sure you have enough licensing for all the techs that you have."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"We pay $3,000 USD for the service, yearly upfront."

"Pricing is fair for Control and the licensing is simple."

"Good price and works well."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

More ScreenConnect pricing and cost advice

"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."

"The pricing is a little bit on the higher side."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Manufacturing Company

12%

Marketing Services Firm

11%

Computer Software Company

Performing Arts

Manufacturing Company

14%

Computer Software Company

12%

Comms Service Provider

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	121
Midsize Enterprise	47
Large Enterprise	156

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	6
Large Enterprise	7

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

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What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities...

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Should I choose Teamviewer Tensor over the regular Teamviewer?

The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...

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Comparisons

Jamf Pro vs Microsoft Intune

Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

IBM MaaS360 vs Microsoft Intune

Compared 7% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 5% of the time

More Microsoft Intune Competitors

Microsoft Remote Desktop Services vs ScreenConnect

Compared 10% of the time

TeamViewer Business vs ScreenConnect

Compared 7% of the time

BeyondTrust Remote Support vs ScreenConnect

Compared 6% of the time

GoTo Resolve vs ScreenConnect

Compared 5% of the time

LogMeIn Pro vs ScreenConnect

Compared 5% of the time

More ScreenConnect Competitors

TeamViewer Business vs TeamViewer Tensor

Compared 63% of the time

BeyondTrust Remote Support vs TeamViewer Tensor

Compared 6% of the time

Microsoft Remote Desktop Services vs TeamViewer Tensor

Compared 5% of the time

TeamViewer Pilot vs TeamViewer Tensor

Compared 4% of the time

NinjaOne vs TeamViewer Tensor

Compared 2% of the time

More TeamViewer Tensor Competitors

Product Reports

Buyer's Guide

Microsoft Intune

January 2026

Download Microsoft Intune product report

Buyer's Guide

ScreenConnect

January 2026

Download ScreenConnect product report

Buyer's Guide

Remote Access

January 2026

Download TeamViewer Tensor product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

ConnectWise Control

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.

ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.

What are the key features of ScreenConnect?

Remote Access: Facilitates easy access across devices and browsers with strong performance.
Security: Includes AES-256 encryption and two-factor authentication for secure interactions.
Customization: Allows extensive branding options to align with company identity.
ScreenConnect View: Enables live streaming for real-time troubleshooting via users' device cameras.
Session Management: Offers unattended access and session recording for quality control.
Configurability: Provides granular permissions to tailor access according to team requirements.

What benefits and ROI can users expect from ScreenConnect reviews?

Ease of Use: Users find it intuitive for support and troubleshooting.
Cost-Effective: Competitive pricing enhances ROI.
Integration: Easy incorporation with existing security protocols and management tools.
Remote Management: Provides effective remote access reducing on-site support needs.
Efficiency: Increases productivity with robust performance and seamless functionality.

Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.

ConnectWise

TeamViewer Tensor™ is a cloud-based enterprise connectivity platform enabling large-scale IT management framework deployments quickly and easily. Built upon the world’s largest remote connection infrastructure already covering 200 countries and connecting more than 2 billion devices, TeamViewer Tensor™ scales linearly to the needs of your enterprise, providing the industry’s leading connectivity and real-time support tools in a convenient, ready-to-deploy SaaS environment.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Jon Rosen Systems

GE Oil & Gas, Android Police, Smartlaunch

Buyer's Guide

ScreenConnect vs. TeamViewer Tensor

December 2025

Free Report: ScreenConnect vs. TeamViewer Tensor

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