3CX Live Chat and ScreenConnect compete in the domain of communication and remote access solutions respectively. User feedback suggests that 3CX has a slight upper hand due to its comprehensive communication features and enhanced mobile capabilities.
Features: 3CX Live Chat includes mobile and desktop client integration, a robust VoIP PBX system, and various deployment options from on-premise to cloud. ScreenConnect provides reliable remote access, ease of setup for technical teams, and excellent connectivity for remote work.
Room for Improvement: 3CX users seek enhancements in call recording and broader CRM integration, along with improved mobile app performance. ScreenConnect users want simplified setup processes and better documentation to enhance user experience. The main difference is 3CX's need for expanded functionality while ScreenConnect focuses on ease of configuration.
Ease of Deployment and Customer Service: 3CX offers flexible deployment options and is praised for its high-rated customer service, despite some needing more localized support. ScreenConnect excels in remote deployment and provides reliable customer support, although clarity in specific user requirements could be improved.
Pricing and ROI: 3CX offers cost-effective licensing based on concurrent calls, leading to quick ROI due to savings on traditional hardware. ScreenConnect's pricing focuses on cost per technician, offering good value for tech-oriented organizations. 3CX is advantageous for scalability and features, whereas ScreenConnect emphasizes affordability.
| Product | Market Share (%) |
|---|---|
| ScreenConnect | 2.0% |
| 3CX Live Chat | 2.3% |
| Other | 95.7% |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 6 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 6 |
| Large Enterprise | 7 |
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ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.
ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.
What are the key features of ScreenConnect?Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.
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