3CX Live Chat and Zoom Workplace Business compete in the communication and collaboration software category. 3CX Live Chat seems to have the upper hand in offering a comprehensive communication solution because of its extensive VoIP features and call center functionalities, whereas Zoom excels in user-friendly video conferencing.
Features: 3CX Live Chat provides robust call recording, call queuing, and CRM integration, suitable for diverse business environments like call centers. Its mobile and desktop clients ensure seamless communication. Zoom Workplace Business is known for its simple video conferencing, screen sharing, and breakout room functionalities, making it ideal for varying scales of meetings with high quality and stability.
Room for Improvement: 3CX Live Chat requires enhanced CRM integration, improved customization options, and better message handling management. Zoom Workplace Business could improve its security features, expand integration options, and create a more intuitive interface for new users.
Ease of Deployment and Customer Service: Both 3CX Live Chat and Zoom Workplace Business deploy effectively on-premises and in cloud-based setups. 3CX is well-suited for smaller, specialized consulting deployments but lacks 24/7 support. Zoom’s cloud deployment capability caters to businesses of all sizes, though both face challenges in local support, maintaining decent international standards.
Pricing and ROI: 3CX offers scalable pricing per concurrent call, focusing on long-term savings with ROI realization typically in months. Zoom Workplace Business provides a basic free version with time limits but may be perceived as costly. Its ease of use often justifies the investment, though a mid-tier pricing model could benefit certain users.
Zoom definitely saves time and makes my work more efficient.
If there's an issue, I reach out to their support, and they respond quickly without major problems.
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
Scalability is good.
Microsoft Teams automatically removes noise.
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Zoom is very stable.
For students, it would be beneficial to have access through the university for longer meetings.
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.
For education use, having more affordable access through institutions would be beneficial.
Zoom could make its pricing more reasonable for individual users.
Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
the ability to share your screen
Zoom is user-friendly, straightforward, and easy to connect with.
| Product | Market Share (%) |
|---|---|
| Zoom Workplace Business | 9.4% |
| 3CX Live Chat | 2.3% |
| Other | 88.3% |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 6 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 99 |
| Midsize Enterprise | 33 |
| Large Enterprise | 103 |
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Zoom Workplace Business enhances communication for teams with features like video conferencing, screen sharing, and security measures. Its intuitive interface supports seamless collaboration, making it a practical choice for remote work and digital meetings.
Zoom Workplace Business is designed for efficient communication through its user-friendly platform, offering essential tools like screen sharing, breakout rooms, and remote access. Its stability and ease of use across devices make it a beneficial choice for many organizations. While integrating well with popular apps, it also delivers secure meeting environments with high audio and video quality. There are areas for enhancement such as additional security features and improved support for file sharing. Users note a need for reduced bandwidth use, better audio noise filtering, and clarity in navigation options.
What are the key features of Zoom Workplace Business?In industries like education, healthcare, and corporate sectors, Zoom Workplace Business is widely used for webinars, client meetings, and internal communications. It supports online training, and remote work and enables companies to engage effectively with clients and employees scattered across locations. Many industries value its integration capabilities which streamline workflows and contribute to productivity.
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