3CX Live Chat offers valuable features such as ease of deployment, strong VoIP capabilities, integration with CRM, powerful reporting and management, seamless integration with WordPress, mobility via mobile and desktop apps, WebRTC and video conferencing, easy call queuing, and flexible call reporting. Its cost-effectiveness, support for Windows and Linux, strong security, and versatility make it suitable for various business sizes while providing excellent communication and collaboration tools.
- "The monthly savings on service alone pays for the system in 8 months or less."
- "3CX constantly adds new features based on their customers feedback and it is one of the most versatile PBX systems we have worked with."
- "It is very easy to install and manage, provides all the features of a traditional phone system as well as VoIP to significantly cut telephone costs, is very stable without requiring significant resources to run, and has an easy-to-use web interface for configuration and management."
3CX Live Chat needs enhancements in integration with various systems, more customizable options, and improved analytics capabilities. Users face challenges with Linux support, video functionality, CRM compatibility, and user management. Reporting features and APIs require development, and customization options are limited. Users desire improved call recording management, chat integrations, and better video conferencing compatibility. Stability issues and support limitations also present concerns. New features like group calls and simplified user interface updates are desired.
- "During one upgrade, we lost conferencing that took several months to add back in the new version."
- "The current solution requires different ports for each instance and is not allowing for SIP trunk sharing between them."
- "There are a handful of simple features – BLF to handle parking orbits, handling of custom SIP headers."
