3CX Live Chat vs Digium Asterisk comparison

Why PeerSpot?

3CX and Digium are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 8.0, while Digium is ranked #3. 3CX holds a 7.8% mindshare in UC, compared to Digium’s 7.1% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 75% of Digium users who would recommend it.

3CX Live Chat

Read 56 3CX Live Chat reviews

5,953 Views
1,548 Comparison Views

91% willing to recommend

Digium Asterisk

Read 5 Digium Asterisk reviews

1,227 Views
982 Comparison Views

75% willing to recommend

3CX Live Chat

Digium Asterisk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Digium Asterisk based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Digium Asterisk Report (Updated: September 2026).

Buyer's Guide

3CX Live Chat vs. Digium Asterisk

September 2026

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Helped 913,806 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Virtual Meetings (6th), IP PBX (1st), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Digium Asterisk

Ranking in Unified Communications

3rd

Average Rating

8.0

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (2nd)

Mindshare comparison

As of September 2026, in the Unified Communications category, the mindshare of 3CX Live Chat is 7.8%, down from 9.6% compared to the previous year. The mindshare of Digium Asterisk is 7.1%, down from 8.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	7.8%
Digium Asterisk	7.1%
Other	85.1%

Unified Communications

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

Read full review

Amjad-Khan

Technical Lead at a marketing services firm with 11-50 employees

Call recording, call logging, and the stability are pivotal features for our clients

We mainly replace old telephony equipment. If, for instance, there is an old Alcatel telephone system (digital or analog), and the customer asks us for a new option for IP telephony, then we offer both the Cisco- and Asterisk-based systems. We know the billing, we know the pricing of the items and what we can offer with both solutions. There are multiple factors involved when selecting a vendor * stability * support * features. If the product is stable, the product has good support, and it has enough features which we can offer to our clients, then the product is under our consideration.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"It has made my life as the VoIP Division Manager easier."

"The monthly savings on service alone pays for the system in 8 months or less."

"Fully equipped soft PABX without hidden extras."

"Over the past several years we have deployed and worked on over 100+ 3CX platforms in all shapes, sizes and flavors, from on premise to cloud based it is our go to solution for clients needing a robust UC/PBX platform."

"The collaboration features allowed us to consistently provide cohesive communication with our customers as all team members could participate regardless of their geographic location."

"3CX Live Chat is easy to manage and is a very customizable platform."

More 3CX Live Chat pros

"The most valuable features are call recording, call logging, and the stability."

"Best Telecommunication solution in the world."

"With the passage of time I am sure that these cons will be solved, particularly because it has added a lot savings for communication needs."

"If the client requires an economical solution with many features, we can offer them Digium Asterisk, where there is no licensing, and it is a good, economical solution."

"Highly customizable for customer needs"

Cons

"The outbound call reporting and wall board could be improved for the outbound call centers functions."

"It could be better in terms of providing more options for call recording."

"Support for more desktop phones as a standard would be helpful. They are heavy on Yealink phones and when moving from legacy systems we find it a bit cumbersome to add those phones on to 3CX and then auto-provisioning becomes quite a task."

"Not really much to dislike, the product is solid but you do need to keep your Windows server updated."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

More 3CX Live Chat cons

"The asterisk VoIP has a delay of about 400 milliseconds."

"CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers."

"Difficult to configure and maintain."

Pricing and Cost Advice

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There is no add-on costing on the standard fees."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

More 3CX Live Chat pricing and cost advice

"If the client requires an economical solution with many features, we can offer them Digium Asterisk, where there is no licensing. It is a good, economical solution."

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Top Industries

By visitors reading reviews

Construction Company

19%

Financial Services Firm

12%

Outsourcing Company

12%

Comms Service Provider

Outsourcing Company

19%

Healthcare Company

10%

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...

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What needs improvement with 3CX Live Chat?

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...

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Compared 8% of the time

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Compared 7% of the time

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Compared 6% of the time

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Product Reports

Buyer's Guide

Live Chat

September 2026

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

September 2026

Download Digium Asterisk product report

Also Known As

3CX PBX

Asterisk

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

Digium Asterisk is an open-source framework for building communications applications. It is highly adaptable, allowing businesses to customize their telecommunication solutions effectively, and supports a variety of integration options, making it a versatile tool for any organization.

Digium Asterisk empowers businesses by providing a flexible and scalable platform for developing communications applications. Known for its modular architecture, it enables seamless integration with existing systems, ensuring robust telephony capabilities. With an extensive set of features, Digium Asterisk supports a broad range of communication protocols, making it adaptable for different telephony needs. Its open-source nature allows for cost-efficiency and customization, serving as a reliable tool in the tech landscape.

What are the most important features of Digium Asterisk?

Open Source: Offers flexibility and cost savings via community-driven development and support.
Modular Architecture: Enhances adaptability, allowing users to extend and customize features as needed.
Protocol Support: Supports multiple communication protocols, ensuring compatibility with different systems.
Integration Capabilities: Easily integrates with other applications and services, enhancing operational efficiency.
Scalability: Supports growing business needs without significant reconfiguration or additional costs.

What benefits can users expect from using Digium Asterisk?

Cost Reduction: Minimize expenses with open-source licensing and reduced dependency on proprietary solutions.
Flexibility: Adapts to specific business requirements, allowing tailored communications solutions.
Ease of Integration: Simplifies connecting with existing systems and other software, boosting workflow efficiency.
Enhanced Communication: Offers a rich set of features that improve overall communication effectiveness.
Community Support: Access to a wide range of resources and collective expertise via a global community.

Digium Asterisk finds applications across different industries such as healthcare, financial services, and retail. In healthcare, it facilitates patient communication and scheduling. Financial services benefit from secure customer interactions. Retailers use it for managing customer service and order inquiries, showcasing its adaptability to unique industry challenges.

Digium

Sample Customers

Information Not Available

Yahoo, Penn Univeristy of Pennsylvania, US Army, Google, eBay

Buyer's Guide

3CX Live Chat vs. Digium Asterisk

September 2026

Free Report: 3CX Live Chat vs. Digium Asterisk

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