3CX Live Chat vs Fortinet FortiVoice comparison

Why PeerSpot?

3CX and Fortinet are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 8.0, while Fortinet is ranked #5. 3CX holds a 7.8% mindshare in UC, compared to Fortinet’s 3.7% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Fortinet users who would recommend it.

3CX Live Chat

Read 56 3CX Live Chat reviews

5,953 Views
1,548 Comparison Views

91% willing to recommend

Fortinet FortiVoice

Read 2 Fortinet FortiVoice reviews

780 Views
686 Comparison Views

100% willing to recommend

3CX Live Chat

Fortinet FortiVoice

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Fortinet FortiVoice based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Fortinet FortiVoice Report (Updated: September 2026).

Buyer's Guide

3CX Live Chat vs. Fortinet FortiVoice

September 2026

Download the complete report

Helped 913,924 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Virtual Meetings (6th), IP PBX (1st), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Fortinet FortiVoice

Ranking in Unified Communications

5th

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2026, in the Unified Communications category, the mindshare of 3CX Live Chat is 7.8%, down from 9.6% compared to the previous year. The mindshare of Fortinet FortiVoice is 3.7%, down from 8.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	7.8%
Fortinet FortiVoice	3.7%
Other	88.5%

Unified Communications

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

Read full review

IsmailYoussef1

Channel System Engineer at a tech company with 501-1,000 employees

Has raised concerns about integration and pricing while showing potential in unified communication

The key feature of Fortinet FortiVoice is secure communication. Fortinet FortiVoice depends on secure communication as security, and simplicity. It offers a simplicity solution compared to competitors. It is very simple for deployment, configuration, operation, and troubleshooting. Additionally, you don't need a license to add IP telephony on Fortinet FortiVoice. This is a significant advantage against competitors, making the ROI comparatively better. The centralized call management feature in Fortinet FortiVoice is useful. Fortinet FortiVoice can integrate with the security fabric solution and FortiGate, which can monitor Fortinet FortiVoice. Fortinet FortiVoice has many features out of the box without an additional license. The call recording and call queuing based on agent skill are among the best features. Fortinet FortiVoice includes the call recording feature at no additional cost, unlike other competitors who charge for this feature. The multi-location conference calling feature in Fortinet FortiVoice has a cloud solution and can be used with the FortiFone soft client. With Fortinet implementing SD-WAN, it becomes very useful for Fortinet customers to implement a Fortinet FortiVoice solution.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Because it’s quite easy to deploy and operate, it has allowed us better disaster recovery options for our clients."

"The solution is stable."

"I’m not saying it’s the best system in the world, but at the price point, it is exceptional value when looking at the features you receive with the Pro licence."

"The failover features that come on SP3 allow me to create a replica of 3CX PBX in case the 3CX fails, and the replica becomes active right away, minimizing downtime and data loss."

"3CX Live Chat lets me speak with my colleagues and suppliers from anywhere."

"This unit is perfect for small-medium sized businesses looking for a solid and reliable cloud-based telephony system."

"3CX technical support is top notch and the best of any vendor I've encountered so far."

"Prior to using this solution, there were difficulties with communication between the client and the distributor and our sales team and marketing team, which were improved after deployment because we integrated this voice solution with the video solution and allowed our distributors, clients, and customers to log in to our portal to directly interact with our salespersons."

More 3CX Live Chat pros

"It is simple, useful and its cost/benefit is very good."

"Based on my experience, Fortinet FortiVoice is the best VoIP solution I have seen, and I can confidently recommend it to users."

Cons

"The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence."

"It would be nice if the Chat feature also allowed us to transfer files."

"There's some complexity in interfacing with external devices."

"The support team can appear to be condescending."

"Its features for scheduling and generating reports need improvement."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"It needs a better training and certification process."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

More 3CX Live Chat cons

"Actually, Amazon Alexa is integrated by the factory, but we prefer Google Home voice assistant."

"Fortinet can improve FortiVoice by adding integration with social media accounts such as WhatsApp and Facebook, and implementing native integration with popular database and CRM systems."

Pricing and Cost Advice

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Construction Company

19%

Financial Services Firm

12%

Outsourcing Company

12%

Comms Service Provider

Financial Services Firm

12%

Computer Software Company

Educational Organization

Wholesaler/Distributor

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...

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What needs improvement with 3CX Live Chat?

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...

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What needs improvement with Fortinet FortiVoice?

Fortinet can improve FortiVoice by adding integration with social media accounts such as WhatsApp and Facebook, and implementing native integration with popular database and CRM systems.

See all answers

What is your primary use case for Fortinet FortiVoice?

The main use case for Fortinet FortiVoice is that the customer needs to implement IP telephony and secure communication. They need unified security communication solutions. They want call center us...

See all answers

What advice do you have for others considering Fortinet FortiVoice?

I mainly work with FortiSwitches, FortiAP, Fortinet FortiVoice, Manager, Analyzer, SIM, SOAR, FortiClient, and EDR. I work with all models of FortiSwitches, primarily models 323, 1024, 1048, and fo...

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Product Reports

Buyer's Guide

Live Chat

September 2026

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

September 2026

Download Fortinet FortiVoice product report

Also Known As

3CX PBX

No data available

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

Fortinet FortiVoice is an innovative communication solution designed to support dynamic communication needs. It offers a seamless communication experience by integrating advanced features, supporting both small and large enterprises.

FortiVoice is tailored to meet diverse communication demands, providing businesses with robust and scalable telephony solutions. It is known for its ease of integration and wide-ranging functionalities that cater to evolving business phone system needs. With excellent call handling, VoIP support, and network integration capabilities, it empowers businesses to significantly enhance their communication infrastructure. Whether for small businesses or large corporations, FortiVoice ensures efficient and smooth communication processes.

What are the most important features of Fortinet FortiVoice?

VoIP Support: Enables cost-effective and flexible communication over the internet.
Scalability: Easily adapts to growing communication requirements.
Advanced Call Handling: Offers customizable call routing options for efficiency.
Integration: Seamlessly works with existing network systems.

What benefits should users look for in reviews when evaluating Fortinet FortiVoice?

Cost Efficiency: Reduces communication costs through integrated VoIP support.
Ease of Use: Simplifies managing communication systems with user-friendly features.
Reliability: Provides consistent and dependable telephony services.

Fortinet FortiVoice is increasingly being implemented in industries such as healthcare, where secure and reliable communication is crucial. It also serves educational institutions that benefit from its scalable telephony solutions. Its application extends to retail and manufacturing, facilitating efficient internal and external communication.

Fortinet

Sample Customers

Information Not Available

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Buyer's Guide

3CX Live Chat vs. Fortinet FortiVoice

September 2026

Free Report: 3CX Live Chat vs. Fortinet FortiVoice

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