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3CX Live Chat vs Fortinet FortiVoice comparison

3CX and Fortinet are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 8.0, while Fortinet is ranked #4. 3CX holds a 7.7% mindshare in UC, compared to Fortinet’s 5.0% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Fortinet users who would recommend it.
3CX Live Chat
Read 55 3CX Live Chat reviews
  • 2,375 Views
  • 713 Comparison Views
91% willing to recommend
Fortinet FortiVoice
Read 2 Fortinet FortiVoice reviews
  • 483 Views
  • 430 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between 3CX Live Chat and Fortinet FortiVoice based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed 3CX Live Chat vs. Fortinet FortiVoice Report (Updated: March 2026).
Buyer's Guide
3CX Live Chat vs. Fortinet FortiVoice
March 2026
Download the complete report
Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in Unified Communications
2nd
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
Virtual Meetings (8th), IP PBX (1st), Live Chat (4th), Hosted and Cloud Based VoIP (3rd)
Fortinet FortiVoice
Ranking in Unified Communications
4th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Unified Communications category, the mindshare of 3CX Live Chat is 7.7%, down from 8.9% compared to the previous year. The mindshare of Fortinet FortiVoice is 5.0%, down from 12.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications Mindshare Distribution
ProductMindshare (%)
3CX Live Chat7.7%
Fortinet FortiVoice5.0%
Other87.3%
Unified Communications
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Ahmed ACHOUR
General Manager at Beyond IT Services
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
Read full review
IY
IsmailYoussef1
Channel System Engineer at a tech company with 501-1,000 employees
Has raised concerns about integration and pricing while showing potential in unified communication
The key feature of Fortinet FortiVoice is secure communication. Fortinet FortiVoice depends on secure communication as security, and simplicity. It offers a simplicity solution compared to competitors. It is very simple for deployment, configuration, operation, and troubleshooting. Additionally, you don't need a license to add IP telephony on Fortinet FortiVoice. This is a significant advantage against competitors, making the ROI comparatively better. The centralized call management feature in Fortinet FortiVoice is useful. Fortinet FortiVoice can integrate with the security fabric solution and FortiGate, which can monitor Fortinet FortiVoice. Fortinet FortiVoice has many features out of the box without an additional license. The call recording and call queuing based on agent skill are among the best features. Fortinet FortiVoice includes the call recording feature at no additional cost, unlike other competitors who charge for this feature. The multi-location conference calling feature in Fortinet FortiVoice has a cloud solution and can be used with the FortiFone soft client. With Fortinet implementing SD-WAN, it becomes very useful for Fortinet customers to implement a Fortinet FortiVoice solution.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."
"This unit is perfect for small-medium sized businesses looking for a solid and reliable cloud-based telephony system."
"I can, to date, not find any system that gets even close to the feature richness and low cost of 3CX."
"Excellent Windows based PBX constantly updated with new features and great support."
"The setup is wizard driven just like you would expect a Windows application to be, and it is super simple and straightforward."
"3CX Phone System has made the way we handle our calls much more efficient."
"We have multiple branches countrywide and we all connect to one seamless system for all our communication needs."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
More 3CX Live Chat pros
"It is simple, useful and its cost/benefit is very good."
 

Cons

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"The support team can appear to be condescending."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"We had sync issues between the mobile clients and the desktop phones which needed vigorous testing and fault finding."
"It is not supported by Linux versions. This product is also not open source, which is not much appreciated by the guys like me, who love experimenting with the codes of any product they receive."
"Not really much to dislike, the product is solid but you do need to keep your Windows server updated."
"Having a video call would be a nice idea."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
More 3CX Live Chat cons
"Actually, Amazon Alexa is integrated by the factory, but we prefer Google Home voice assistant."
 

Pricing and Cost Advice

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"There is no add-on costing on the standard fees."
"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
More 3CX Live Chat pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Media Company
7%
Marketing Services Firm
7%
Computer Software Company
6%
Educational Organization
11%
Computer Software Company
9%
Government
9%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise6
Large Enterprise2
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
See all answers
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
See all answers
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
See all answers
What needs improvement with Fortinet FortiVoice?
Fortinet can improve FortiVoice by adding integration with social media accounts such as WhatsApp and Facebook, and implementing native integration with popular database and CRM systems.
See all answers
What is your primary use case for Fortinet FortiVoice?
The main use case for Fortinet FortiVoice is that the customer needs to implement IP telephony and secure communication. They need unified security communication solutions. They want call center us...
See all answers
What advice do you have for others considering Fortinet FortiVoice?
I mainly work with FortiSwitches, FortiAP, Fortinet FortiVoice, Manager, Analyzer, SIM, SOAR, FortiClient, and EDR. I work with all models of FortiSwitches, primarily models 323, 1024, 1048, and fo...
See all answers
 

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PGi GlobalMeet vs 3CX Live Chat
Compared 5% of the time
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Compared 3% of the time
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Compared 29% of the time
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Compared 22% of the time
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Product Reports

Buyer's Guide
Live Chat
March 2026
3CX Live Chat reportDownload 3CX Live Chat product report
Buyer's Guide
Unified Communications
March 2026
Fortinet FortiVoice reportDownload Fortinet FortiVoice product report
 

Also Known As

3CX PBX
No data available
 

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
3CX

FortiVoice and FortiFone

  • Easy to use, affordable, and reliable
  • Full range of business-class phone features
  • Seamlessly integrates mobile workers
  • Complete line of business phones to accomodate your needs
Fortinet
 

Sample Customers

Information Not Available
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Buyer's Guide
3CX Live Chat vs. Fortinet FortiVoice
March 2026
Free Report: 3CX Live Chat vs. Fortinet FortiVoice
Find out what your peers are saying about 3CX Live Chat vs. Fortinet FortiVoice and other solutions. Updated: March 2026.
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