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3CX Live Chat vs Digium Switchvox comparison

3CX and Digium are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 8.0, while Digium is ranked #8. 3CX holds a 7.7% mindshare in UC, compared to Digium’s 4.4% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Digium users who would recommend it.
3CX Live Chat
Read 55 3CX Live Chat reviews
  • 2,375 Views
  • 713 Comparison Views
91% willing to recommend
Digium Switchvox
Read 2 Digium Switchvox reviews
  • 281 Views
  • 259 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between 3CX Live Chat and Digium Switchvox based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed 3CX Live Chat vs. Digium Switchvox Report (Updated: March 2026).
Buyer's Guide
3CX Live Chat vs. Digium Switchvox
March 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in Unified Communications
2nd
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
Virtual Meetings (8th), IP PBX (1st), Live Chat (4th), Hosted and Cloud Based VoIP (3rd)
Digium Switchvox
Ranking in Unified Communications
8th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
IP Telephony & Unified Communications (8th)
 

Mindshare comparison

As of March 2026, in the Unified Communications category, the mindshare of 3CX Live Chat is 7.7%, down from 8.9% compared to the previous year. The mindshare of Digium Switchvox is 4.4%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications Mindshare Distribution
ProductMindshare (%)
3CX Live Chat7.7%
Digium Switchvox4.4%
Other87.9%
Unified Communications
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Ahmed ACHOUR
General Manager at Beyond IT Services
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
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it_user489357 - PeerSpot reviewer
it_user489357
Consulting Partner at a tech services company with 51-200 employees
The Switchboard Redesign, Wall board in Switchboard, and Browser based video conferencing are extremely valuable.
Switchboard Redesign & Widget  Wall board in Switchboard Browser based video conferencing  Mobile App REST Interface  Call Center Management is easier now  Switchvox responsiveness has improve greatly  Our staff are very happy with the new Switchvox UI & UX of the Mobile App Experience with…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's a VOIP PBX based on Windows, it runs rock solid, and is easy to setup and manage."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"Customer Service: Great - the national distributor is really good at showing us love, and works with us to resolve problems that we encounter."
"The 3CX Phone System system simply works."
"The failover features that come on SP3 allow me to create a replica of 3CX PBX in case the 3CX fails, and the replica becomes active right away, minimizing downtime and data loss."
"Reception dashboard is excellent. I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The monthly savings on service alone pays for the system in 8 months or less."
More 3CX Live Chat pros
"Follow Me feature offers me the convenience of communication from anywhere Easily drag and drop calls to others"
 

Cons

"We would like to see continued improvements in the 3CX phone mobile apps, such as allowing for deletion of multiple voicemails, shared parking control, and disabling softphone mode."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"The support team can appear to be condescending."
"iPhone users found it difficult to use the mobile application when working offsite."
"The current solution requires different ports for each instance and is not allowing for SIP trunk sharing between them."
"Having a video call would be a nice idea."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"It could be better in terms of providing more options for call recording."
More 3CX Live Chat cons
"The switchvox mobile app."
 

Pricing and Cost Advice

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
"There is no add-on costing on the standard fees."
"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
More 3CX Live Chat pricing and cost advice
Information not available
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884,873 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
9%
Media Company
7%
Marketing Services Firm
7%
Computer Software Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise6
Large Enterprise2
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
See all answers
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
See all answers
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
See all answers
Ask a question
Earn 20 points
 

Comparisons

Zoom Workplace Business vs 3CX Live Chat Logo
Zoom Workplace Business vs 3CX Live Chat
Compared 6% of the time
Yeastar P-Series Phone System vs 3CX Live Chat Logo
Yeastar P-Series Phone System vs 3CX Live Chat
Compared 5% of the time
Webex vs 3CX Live Chat Logo
Webex vs 3CX Live Chat
Compared 5% of the time
PGi GlobalMeet vs 3CX Live Chat Logo
PGi GlobalMeet vs 3CX Live Chat
Compared 5% of the time
Fortinet FortiVoice vs 3CX Live Chat Logo
Fortinet FortiVoice vs 3CX Live Chat
Compared 3% of the time
More 3CX Live Chat Competitors
Digium Asterisk vs Digium Switchvox Logo
Digium Asterisk vs Digium Switchvox
Compared 24% of the time
Mitel Application Suite vs Digium Switchvox Logo
Mitel Application Suite vs Digium Switchvox
Compared 19% of the time
Cisco Unified Communications vs Digium Switchvox Logo
Cisco Unified Communications vs Digium Switchvox
Compared 17% of the time
Yeastar P-Series Phone System vs Digium Switchvox Logo
Yeastar P-Series Phone System vs Digium Switchvox
Compared 14% of the time
More Digium Switchvox Competitors
 

Product Reports

Buyer's Guide
Live Chat
March 2026
3CX Live Chat reportDownload 3CX Live Chat product report
Buyer's Guide
Unified Communications
March 2026
Digium Switchvox reportDownload Digium Switchvox product report
 

Also Known As

3CX PBX
Switchvox
 

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat
3CX
VOIP phone systems
Digium
 

Sample Customers

Information Not Available
CORAF/Wecard
Buyer's Guide
3CX Live Chat vs. Digium Switchvox
March 2026
Free Report: 3CX Live Chat vs. Digium Switchvox
Find out what your peers are saying about 3CX Live Chat vs. Digium Switchvox and other solutions. Updated: March 2026.
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See our 3CX Live Chat vs. Digium Switchvox report.
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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.