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3CX Live Chat vs LiveChat comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in Live Chat
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
Virtual Meetings (8th), IP PBX (1st), Unified Communications (2nd), Hosted and Cloud Based VoIP (4th)
LiveChat
Ranking in Live Chat
2nd
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
Help Desk Software (33rd), IT Service Management (ITSM) (35th)
 

Mindshare comparison

As of May 2026, in the Live Chat category, the mindshare of 3CX Live Chat is 6.8%, down from 7.8% compared to the previous year. The mindshare of LiveChat is 14.8%, down from 19.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Live Chat Mindshare Distribution
ProductMindshare (%)
LiveChat14.8%
3CX Live Chat6.8%
Other78.4%
Live Chat
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
General Manager at Beyond IT Services
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
CM
CEO at a logistics company with 1-10 employees
Allows us to save automated answers to the most popular customer queries
In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"3CX Phone System has made the way we handle our calls much more efficient."
"Integrated Web Meeting and Video Conferencing with mobile app is a big sales feature."
"I can safely say that there is nothing that beats the ease of deployment, functionality and stability of 3CX."
"3CX technical support is top notch and the best of any vendor I've encountered so far."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"It has made my life as the VoIP Division Manager easier."
"3CX Live Chat is easy to manage and is a very customizable platform."
"It’s straightforward to set up."
"Since we started to use LC we managed to increase our customer satisfaction level, increase sales and most important thing to speed up our interaction with our customers because it's all in real time."
"Through the capabilities of LiveChat we are able to fully customise each live chat implementation to suit the goals of our clients."
"It truly does what I need it to do and anything else I would say, I would be making it up."
"We can attribute most of our high ticket sales to this software."
"Customer Service: Top notch! The support team is available all the time and have been able to solve all our questions instantly."
"I majorly love the ticket and knowledge base features, which allow us to save automated answers to the most popular customer queries."
 

Cons

"The call logs/reporting functions need some improvement and are still very basic."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"It could be better in terms of providing more options for call recording."
"3CX has some other limitations. One of our teams totally stopped using 3CX because they couldn't use it to capture the recordings of the conversations they were having with the client and also sync images on HubSpot CRM."
"They need to embed a help or chat feature."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"There should be an option to save some extensions."
"I'd like to be able to create teams and filter the reports by team, in addition to the ability to currently filter by group, date, agent, tag etc."
"The service needs to be more popular than it currently is."
"There have been times where Live Chat's servers have had DDOS attacks and have made communication difficult."
 

Pricing and Cost Advice

"There is no add-on costing on the standard fees."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
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Top Industries

By visitors reading reviews
Construction Company
14%
Financial Services Firm
13%
Comms Service Provider
7%
Manufacturing Company
6%
Construction Company
15%
Manufacturing Company
14%
Performing Arts
8%
Media Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise6
Large Enterprise2
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
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Comparisons

 

Also Known As

3CX PBX
chat.io
 

Overview

 

Sample Customers

Information Not Available
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Find out what your peers are saying about 3CX Live Chat vs. LiveChat and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.