3CX Live Chat and TeamViewer Business are tools competing in the communication and remote access categories. 3CX Live Chat holds the advantage in VoIP features, while TeamViewer Business is preferred for its remote access capabilities and strong security.
Features: 3CX Live Chat offers extensive VoIP tools, desktop and mobile applications, and integrated web meetings that enhance communication within organizations. The platform supports the Windows environment, making it compatible with a wide range of solutions. Meanwhile, TeamViewer Business provides high-quality remote access with features such as session recording, collaboration tools, and robust security through measures like two-factor authentication.
Room for Improvement: Users of 3CX Live Chat have reported challenges with call recording management and integration with CRM systems. Deployment can be complex, and there is room to improve mobile application features. TeamViewer Business could enhance its file transfer interface and resolve compatibility issues with different versions to ensure more stable connectivity. Attention to backward compatibility and consistent experiences across platforms, especially macOS, is also required.
Ease of Deployment and Customer Service: 3CX Live Chat offers versatile deployment options in public and hybrid clouds, with decent support from partners though it varies by region. TeamViewer Business is noted for easy setup across different environments, yet receives mixed reviews on customer service, particularly with complex troubleshooting or version issues.
Pricing and ROI: 3CX Live Chat provides competitive pricing and scalable plans, with a base cost model that excludes user licenses, making it cost-effective for smaller organizations. TeamViewer Business offers flexible licensing, including a free version, but can be expensive for enterprises if advanced features are required. Both solutions are associated with favorable ROI, with 3CX Live Chat helping save on telephony costs.
It has facilitated compliance using documentation and auditing through records, recordings, and logs, and has boosted collaboration, especially with our clients and team members remotely or in the office.
Previously, we took around two to three hours to troubleshoot any production issues, but now we invest only 40 to 45 minutes to troubleshoot any of the critical production issues.
If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.
I would rate the customer support a ten.
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.
You can actually use TeamViewer Business as an app on Microsoft Teams.
People responsible for TeamViewer can contact TeamViewer and add more users very easily.
Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.
TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.
TeamViewer Business is very stable in my experience.
TeamViewer Business is stable.
TeamViewer Business is stable and does not crash.
TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.
It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.
It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
Compared to the features it offers, this tool is more cost-effective.
The pricing of the initial setup of TeamViewer was quite expensive.
TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.
TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.
TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.
| Product | Mindshare (%) |
|---|---|
| TeamViewer | 3.7% |
| 3CX Live Chat | 3.3% |
| Other | 93.0% |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 6 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 37 |
| Large Enterprise | 39 |
3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.
3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.
What are the key features of 3CX Live Chat?3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.
TeamViewer offers a license type mainly for small teams, focusing on remote connectivity solutions. It includes TeamViewer Remote and TeamViewer Tensor, catering to both small businesses and large enterprises with specialized needs.
TeamViewer Business isn't standalone but a primary license for small teams. Its remote connectivity suite includes TeamViewer Remote and TeamViewer Tensor, the latter offering enhanced features for enterprises. It enables secure, high-speed remote access, collaboration, and troubleshooting. Major users suggest aligning product descriptions and improvement in interfaces and user experiences.
What are the key features of TeamViewer?Organizations use TeamViewer for remote desktop connectivity to manage and solve IT issues. It allows technical support, collaboration, and training with real-time assistance and secure access. By enabling remote support for employees and customers, it ensures efficient issue resolution across industries, such as healthcare, finance, and education.
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