3CX Live Chat and TeamViewer Business are tools competing in the communication and remote access categories. 3CX Live Chat holds the advantage in VoIP features, while TeamViewer Business is preferred for its remote access capabilities and strong security.
Features: 3CX Live Chat offers extensive VoIP tools, desktop and mobile applications, and integrated web meetings that enhance communication within organizations. The platform supports the Windows environment, making it compatible with a wide range of solutions. Meanwhile, TeamViewer Business provides high-quality remote access with features such as session recording, collaboration tools, and robust security through measures like two-factor authentication.
Room for Improvement: Users of 3CX Live Chat have reported challenges with call recording management and integration with CRM systems. Deployment can be complex, and there is room to improve mobile application features. TeamViewer Business could enhance its file transfer interface and resolve compatibility issues with different versions to ensure more stable connectivity. Attention to backward compatibility and consistent experiences across platforms, especially macOS, is also required.
Ease of Deployment and Customer Service: 3CX Live Chat offers versatile deployment options in public and hybrid clouds, with decent support from partners though it varies by region. TeamViewer Business is noted for easy setup across different environments, yet receives mixed reviews on customer service, particularly with complex troubleshooting or version issues.
Pricing and ROI: 3CX Live Chat provides competitive pricing and scalable plans, with a base cost model that excludes user licenses, making it cost-effective for smaller organizations. TeamViewer Business offers flexible licensing, including a free version, but can be expensive for enterprises if advanced features are required. Both solutions are associated with favorable ROI, with 3CX Live Chat helping save on telephony costs.
It has facilitated compliance using documentation and auditing through records, recordings, and logs, and has boosted collaboration, especially with our clients and team members remotely or in the office.
If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.
I rate TeamViewer Business a 10 because I have used other access solutions like Help Desk, but all the features included in TeamViewer Business, along with its ergonomics and performance, are unmatched.
I would rate the customer support a ten.
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.
You can actually use TeamViewer Business as an app on Microsoft Teams.
People responsible for TeamViewer can contact TeamViewer and add more users very easily.
Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.
TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.
TeamViewer Business is very stable in my experience.
TeamViewer Business is stable.
TeamViewer Business is stable and does not crash.
TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.
It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.
It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
Compared to the features it offers, this tool is more cost-effective.
The pricing of the initial setup of TeamViewer was quite expensive.
TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.
TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.
TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.
| Product | Mindshare (%) |
|---|---|
| TeamViewer Business | 3.8% |
| 3CX Live Chat | 3.0% |
| Other | 93.2% |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 6 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 36 |
| Large Enterprise | 36 |
Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.
Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.
TeamViewer offers a license type mainly for small teams, focusing on remote connectivity solutions. It includes TeamViewer Remote and TeamViewer Tensor, catering to both small businesses and large enterprises with specialized needs.
TeamViewer Business isn't standalone but a primary license for small teams. Its remote connectivity suite includes TeamViewer Remote and TeamViewer Tensor, the latter offering enhanced features for enterprises. It enables secure, high-speed remote access, collaboration, and troubleshooting. Major users suggest aligning product descriptions and improvement in interfaces and user experiences.
What are the key features of TeamViewer?Organizations use TeamViewer for remote desktop connectivity to manage and solve IT issues. It allows technical support, collaboration, and training with real-time assistance and secure access. By enabling remote support for employees and customers, it ensures efficient issue resolution across industries, such as healthcare, finance, and education.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
