3CX Live Chat vs Cisco Meeting Server comparison

3CX and Cisco are both solutions in the Virtual Meetings category. 3CX is ranked #7 with an average rating of 8.0, while Cisco is ranked #11. 3CX holds a 3.3% mindshare in VM, compared to Cisco’s 2.7% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 80% of Cisco users who would recommend it.

3CX Live Chat

Read 56 3CX Live Chat reviews

5,433 Views
2,282 Comparison Views

91% willing to recommend

Cisco Meeting Server

Read 5 Cisco Meeting Server reviews

1,453 Views
1,438 Comparison Views

80% willing to recommend

3CX Live Chat

Cisco Meeting Server

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Cisco Meeting Server compete in the communication solutions category. 3CX seems to have the upper hand due to its VoIP capabilities and cost-effectiveness, while Cisco focuses on conferencing reliability and high user satisfaction.

Features: 3CX Live Chat provides extensive VoIP and telephony features, ease of deployment, and integration with SIP trunking, making it a versatile choice for various environments. Cisco Meeting Server offers reliable video and conferencing functionalities, excels in management ease during conferences, and is preferred for conference-specific environments.

Room for Improvement: 3CX Live Chat requires better Linux support, improved web meeting functionalities, and faces integration challenges. Cisco Meeting Server could enhance GUI, offer better third-party integration, and provide more flexible administrative controls.

Ease of Deployment and Customer Service: 3CX offers flexible deployment options with public, private, and hybrid cloud, facilitating global support, although regional support might be improved. Cisco Meeting Server's on-premises deployment lacks the same flexibility, with reliable support needing less documentation requests.

Pricing and ROI: 3CX Live Chat is praised for cost-effectiveness, transparent pricing, and rapid ROI. It offers flexible licensing options based on concurrent calls. Cisco Meeting Server is mid-range in pricing, appreciated for licensing yet seen as less cost-saving compared to 3CX.

To learn more, read our detailed 3CX Live Chat vs. Cisco Meeting Server Report (Updated: August 2026).

Buyer's Guide

3CX Live Chat vs. Cisco Meeting Server

August 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

7th

Average Rating

8.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Cisco Meeting Server

Ranking in Virtual Meetings

11th

Average Rating

8.4

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.3%, up from 1.8% compared to the previous year. The mindshare of Cisco Meeting Server is 2.7%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	3.3%
Cisco Meeting Server	2.7%
Other	94.0%

Virtual Meetings

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

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Ahmed Elrayes

Voice Network Engineer at Raya Integration

A scalable tool useful to hold conferences and video meetings

I use Cisco Meeting Server for conferences and video meetings, which are crucial for my company The share screen option available during conferences is one of the best features of Cisco Meeting Server. In Cisco Meeting Server, GUI is an area of concern where improvements are required. In the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"One of the biggest benefits of using 3CX Live Chat in our organization is it just works."

"Prior to using this solution, there were difficulties with communication between the client and the distributor and our sales team and marketing team, which were improved after deployment because we integrated this voice solution with the video solution and allowed our distributors, clients, and customers to log in to our portal to directly interact with our salespersons."

"The failover features that come on SP3 allow me to create a replica of 3CX PBX in case the 3CX fails, and the replica becomes active right away, minimizing downtime and data loss."

"It has made my life as the VoIP Division Manager easier."

"It is a highly flexible and easy to use platform which offers many benefits to our customers."

"3CX Phone System has made the way we handle our calls much more efficient."

"3CX is my best PBX offering because it is a third of the cost and provides a full set of professional features, especially for call centers."

More 3CX Live Chat pros

"In summary, this is a good product that is very easy to use, and I recommend it."

"What I like most about Cisco Meeting Server is its quick management. The solution also has a straightforward configuration."

"You can use the Cisco Meeting Server to set up conference calls and virtual meetings. Those are the two primary functions of Meeting Server. Most people in the company are using Microsoft Teams, so we only use Meeting Server when we have an internal meeting for all staff."

"Cisco Meeting Server is an easy and less complex solution."

"The UI is user-friendly and very good overall."

"You can use the Cisco Meeting Server to set up conference calls and virtual meetings."

"The share screen option available during conferences is one of the best features of Cisco Meeting Server."

"Cisco Meeting Server has the best technical support, so I'd rate support a five out of five."

Cons

"The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"We would like to see continued improvements in the 3CX phone mobile apps, such as allowing for deletion of multiple voicemails, shared parking control, and disabling softphone mode."

"The Android and iPhone clients are great options but don't always work perfectly, even on wifi."

"It would be nice if the Chat feature also allowed us to transfer files."

"It is not supported by Linux versions. This product is also not open source, which is not much appreciated by the guys like me, who love experimenting with the codes of any product they receive."

"3CX should combine the basic version and the enterprise version so that there is only one standard version instead of two."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

More 3CX Live Chat cons

"In Cisco Meeting Server, GUI is an area of concern where improvements are required."

"This is a difficult solution to install and it should be made easier."

"Cisco Meeting Server should include a feature to control another user's screen during a remote session."

"A few features are missing on the Meetings app, like a recording function. My understanding is that you need to buy a separate recording solution. It's modular, so you have to enable some functions if you want to use them. For example, we had to enable the Mood function. Recording is the primary feature we'd like to see in the app."

"What would make Cisco Meeting Server better is integrating it with Zoom and Teams so that you can connect or make a call through any of the two third-party solutions."

"A few features are missing on the Meetings app, like a recording function."

Pricing and Cost Advice

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

More 3CX Live Chat pricing and cost advice

"Licensing fees are billed yearly."

"Cisco Meeting Server has reasonable licensing costs."

"Price-wise, Cisco Meeting Server is a product that falls in a mid-range category."

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Top Industries

By visitors reading reviews

Construction Company

20%

Financial Services Firm

14%

Outsourcing Company

Comms Service Provider

Manufacturing Company

16%

Government

11%

Comms Service Provider

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...

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What needs improvement with 3CX Live Chat?

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...

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Compared 8% of the time

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Product Reports

Buyer's Guide

Live Chat

August 2026

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

August 2026

Download Cisco Meeting Server product report

Also Known As

3CX PBX

Acano

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

Cisco Meeting Server delivers high-quality video and voice conferencing with an intuitive interface and universal device compatibility. Designed for ease of use, it allows for seamless integration across multiple branches, making it essential for modern virtual meetings and conference calls.

Cisco Meeting Server stands out with its high-definition video and voice capabilities, ensuring an engaging virtual meeting experience. Users benefit from easy configuration and the ability to connect from any device, positioning the server as a reliable choice for companies aiming to streamline communication. While users appreciate its screen sharing functionality, there is room for enhancement in areas like installation simplicity and integration with other platforms like Zoom and Teams. Expanding recording capabilities and GUI improvements could also elevate user satisfaction, making this server a more comprehensive communication tool.

What are the key features of Cisco Meeting Server?

High-quality video and audio: Delivers clear video and voice for effective communication.
Universal device compatibility: Supports connection from any device for broader accessibility.
Quick configuration: Simplifies management with hassle-free setup.
Effective screen sharing: Enhances collaboration during meetings.

What benefits and ROI can be expected?

Enhanced collaboration: Facilitates smoother internal and remote meetings.
Centralized communication: Unifies users on a single platform.
Scalability: Supports video conferencing across multiple locations.
Cost-effective: Reduces need for separate tools with its comprehensive offerings.

Enterprises across diverse industries leverage Cisco Meeting Server for virtual meetings and conference calls, eliminating the need for physical tools like whiteboards. It supports seamless video conferencing across branches, crucial during periods like pandemics. It also serves as a centralized platform, integrating with systems such as Teams and Zoom to host successful conferences and meetings.

Cisco

Sample Customers

Information Not Available

Starz

Buyer's Guide

3CX Live Chat vs. Cisco Meeting Server

August 2026

Free Report: 3CX Live Chat vs. Cisco Meeting Server

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