LiveChat vs TOPdesk comparison

Text and TOPdesk are both solutions in the Help Desk Software category. Text is ranked #34, while TOPdesk is ranked #17 with an average rating of 7.5. Text holds a 0.9% mindshare in HDS, compared to TOPdesk’s 2.0% mindshare. Additionally, 100% of Text users are willing to recommend the solution, compared to 84% of TOPdesk users who would recommend it.

LiveChat

Read 6 LiveChat reviews

688 Views
392 Comparison Views

100% willing to recommend

TOPdesk

Read 10 TOPdesk reviews

1,377 Views
1,074 Comparison Views

84% willing to recommend

LiveChat

TOPdesk

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

TOPdesk and LiveChat compete in the customer support and communication software market. TOPdesk holds an advantage in IT service management, while LiveChat is superior for real-time customer interaction.

Features: TOPdesk provides IT service management, asset tracking, and automation features, meeting organizational demands. LiveChat offers real-time messaging, chat enhancement tools, and integration options, focusing more on direct customer engagement.

Room for Improvement: TOPdesk could enhance its user interface, streamline setup processes, and introduce more flexible pricing plans. LiveChat can improve feature customization, expand reporting capabilities, and optimize customer support for non-real-time interactions.

Ease of Deployment and Customer Service: LiveChat ensures swift deployment and allows seamless integration, supporting prompt customer interactions. TOPdesk, requiring detailed configuration, delivers extensive support documentation and professional services for complex setups.

Pricing and ROI: TOPdesk involves higher initial setup costs with steady ROI due to its service management strength, emphasizing long-term benefits. LiveChat presents a lower entry cost and quick ROI through enhanced customer satisfaction, providing immediate value by boosting engagement.

To learn more, read our detailed LiveChat vs. TOPdesk Report (Updated: January 2026).

Buyer's Guide

LiveChat vs. TOPdesk

January 2026

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveChat

Ranking in Help Desk Software

34th

Ranking in IT Service Management (ITSM)

45th

Average Rating

9.8

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Live Chat (2nd)

TOPdesk

Ranking in Help Desk Software

17th

Ranking in IT Service Management (ITSM)

14th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of LiveChat is 0.9%, up from 0.2% compared to the previous year. The mindshare of TOPdesk is 2.0%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
TOPdesk	2.0%
LiveChat	0.9%
Other	97.1%

Help Desk Software

Featured Reviews

Chamakhe Maurieni

CEO at a logistics company with 1-10 employees

Allows us to save automated answers to the most popular customer queries

In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.

Read full review

Martina Peneva

People Technology Lead at Scandinavian Tobacco Group

Implement service management changes while addressing UI improvements

Topdesk's user interface makes it easy to handle requests and escalate them to other groups or reassign them when working on a single ticket. Additionally, the service management tool in HR allows for a change in delivering services, replacing email communication with ticket raising. The knowledge library enables the local HR to store and share relevant information and frequently asked cases, enhancing collaboration. The ticket system also facilitates escalating cases to other involved departments. IT, HR, and some other teams primarily use this system.

Read full review

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881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

13%

Educational Organization

11%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

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What is your experience regarding pricing and costs for TOPdesk?

The solution's pricing is reasonable and not expensive.

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What needs improvement with TOPdesk?

From a UI perspective, there is room for improvement, as some tasks like creating or moving a knowledge item within the library require many steps instead of simple actions like drag and drop. This...

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What is your primary use case for TOPdesk?

I use Topdesk to change the way we deliver our services in HR to the business. Instead of writing an email to a particular person or visiting their desk, I ask employees to raise a ticket for servi...

See all answers

Comparisons

ManageEngine ServiceDesk Plus vs LiveChat

Compared 33% of the time

NICE CXone vs LiveChat

Compared 13% of the time

ServiceNow vs LiveChat

Compared 8% of the time

Comm100 Live Chat vs LiveChat

Compared 8% of the time

ProProfs Live Chat vs LiveChat

Compared 8% of the time

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ServiceNow vs TOPdesk

Compared 24% of the time

JIRA Service Management vs TOPdesk

Compared 14% of the time

Freshdesk vs TOPdesk

Compared 8% of the time

Zendesk vs TOPdesk

Compared 7% of the time

Xurrent vs TOPdesk

Compared 3% of the time

More TOPdesk Competitors

Product Reports

Buyer's Guide

LiveChat

January 2026

Download LiveChat product report

Buyer's Guide

Help Desk Software

December 2025

Download TOPdesk product report

Also Known As

chat.io

No data available

Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Text

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS

TOPdesk

Sample Customers

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.

City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.

Buyer's Guide

LiveChat vs. TOPdesk

January 2026

Free Report: LiveChat vs. TOPdesk

Find out what your peers are saying about LiveChat vs. TOPdesk and other solutions. Updated: January 2026.

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881,082 professionals have used our research since 2012.

See our LiveChat vs. TOPdesk report.

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