LiveChat vs TOPdesk comparison

Why PeerSpot?

Text and TOPdesk are both solutions in the Help Desk Software category. Text is ranked #23 with an average rating of 7.0, while TOPdesk is ranked #18 with an average rating of 6.0. Additionally, 90% of Text users are willing to recommend the solution, compared to 84% of TOPdesk users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

TOPdesk and LiveChat compete in the customer support and communication software market. TOPdesk holds an advantage in IT service management, while LiveChat is superior for real-time customer interaction.

Features: TOPdesk provides IT service management, asset tracking, and automation features, meeting organizational demands. LiveChat offers real-time messaging, chat enhancement tools, and integration options, focusing more on direct customer engagement.

Room for Improvement: TOPdesk could enhance its user interface, streamline setup processes, and introduce more flexible pricing plans. LiveChat can improve feature customization, expand reporting capabilities, and optimize customer support for non-real-time interactions.

Ease of Deployment and Customer Service: LiveChat ensures swift deployment and allows seamless integration, supporting prompt customer interactions. TOPdesk, requiring detailed configuration, delivers extensive support documentation and professional services for complex setups.

Pricing and ROI: TOPdesk involves higher initial setup costs with steady ROI due to its service management strength, emphasizing long-term benefits. LiveChat presents a lower entry cost and quick ROI through enhanced customer satisfaction, providing immediate value by boosting engagement.

To learn more, read our detailed LiveChat vs. TOPdesk Report (Updated: November 2026).

Buyer's Guide

LiveChat vs. TOPdesk

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Vikas Kejriwal

Engineering Manager at a comms service provider with 11-50 employees

Clean chat interface has supported basic AI handoffs but now needs omnichannel and a free plan

LiveChat did not support omnichannel messaging or multi-channel inbox, and it was not offering any free plan. These limitations made me switch to another solution. I believe LiveChat should support at least a basic free plan so that potential customers can try out their features before paying for the full suite.

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Martina Peneva

People Technology Lead at Scandinavian Tobacco Group

Implement service management changes while addressing UI improvements

Topdesk's user interface makes it easy to handle requests and escalate them to other groups or reassign them when working on a single ticket. Additionally, the service management tool in HR allows for a change in delivering services, replacing email communication with ticket raising. The knowledge library enables the local HR to store and share relevant information and frequently asked cases, enhancing collaboration. The ticket system also facilitates escalating cases to other involved departments. IT, HR, and some other teams primarily use this system.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The drag-and-drop feature is valuable."

"Most of the features of Automation Anywhere (AA) are good, but one big feature which I really like is its OCR (optical character recognition) feature."

"One thing that I want to highlight AA for is their security standards."

"Automation Anywhere has impacted our efficiency and productivity in a very positive way since we are shutting down a very manual process."

"Technical support for this solution is the quickest and the best."

"In the finance department, this solution has saved us a lot of money."

"Automation Anywhere has led to faster growth in our organization."

"It is a great company with a great product and support."

More Automation Anywhere pros

"In my experience, the best features LiveChat offers include a clean interface, robust analytics, and the ability to provide human-to-human website chat."

"The best feature of LiveChat in my evaluation is the AI chatbot module that I prefer most."

"Through the capabilities of LiveChat we are able to fully customise each live chat implementation to suit the goals of our clients."

"Customer Service: Top notch! The support team is available all the time and have been able to solve all our questions instantly."

"It truly does what I need it to do and anything else I would say, I would be making it up."

"Since we started to use LC we managed to increase our customer satisfaction level, increase sales and most important thing to speed up our interaction with our customers because it's all in real time."

"I majorly love the ticket and knowledge base features, which allow us to save automated answers to the most popular customer queries."

"We can attribute most of our high ticket sales to this software."

"Change management is the most critical feature."

"As we have moved to an off-premises deployment, we get regular updates."

"Its ITSM approach is quite useful."

"When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have."

"The most valuable feature of this solution is the incident management module."

"Technical support is great and we have not had any issues with them."

"The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult."

"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI."

More TOPdesk pros

Cons

"Regarding the pricing, I think it's high, and it's the same for the setup cost and licensing."

"For improvement, I would like to see Automation Anywhere integrating with multiple other technologies."

"The AI is very important, and they are starting to use AI. They could continue to develop it out."

"The API integration should be improved further since it is a bit difficult at the moment to connect with the API in the enterprise version."

"The learning curve for Automation Anywhere is steep, especially for advanced features like IQ Bot and API automation, which require technical expertise."

"If I build a bot today and don't use it, however, in several months, someone tries to use it, there's a 30-40% change the bot will fail in one or two areas."

"Over the time that I've worked with Automation Anywhere, I have experienced downtime, crashes, or performance issues."

"When it comes to Citrix automation, AA should improve or add more features in such a way that all the commands should work when automating a Citrix application."

More Automation Anywhere cons

"LiveChat did not support omnichannel messaging or multi-channel inbox, and it was not offering any free plan."

"The biggest friction point I have experienced with LiveChat so far is the lack of a free plan."

"The service needs to be more popular than it currently is."

"I'd like to be able to create teams and filter the reports by team, in addition to the ability to currently filter by group, date, agent, tag etc."

"There have been times where Live Chat's servers have had DDOS attacks and have made communication difficult."

"It is time-consuming to add new users."

"The solution should be made more user-friendly."

"Change management implementation, facility management, and making reservations on assets can be improved."

"The solution's change management could be better."

"All companies have processes that need to be adjusted. When you have a change, you need to name it, and many companies have a set of changes you can use. It would be helpful if there were more space in TOPdesk to name the change or use metadata to record the kinds of changes."

"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package."

"An operator is also a user but requires creating two different records."

"From a UI perspective, there is room for improvement. It sometimes takes many steps to do something simple, like creating or moving a knowledge item."

More TOPdesk cons

Pricing and Cost Advice

"There is a free trial so that they can get an overview, and there are different licenses that are very affordable and can suit every business model."

"The licensing cost for Automation Anywhere is high."

"The product’s pricing is reasonable."

"Cost is the biggest area in need of improvement for Automation Anywhere. Annually it's $250,000. That's what deterred us right away."

"Their licensing processes are in par with most industry standards."

"If you look at the capital expenditure, Automation Anywhere is number two to UiPath. But if you take a long-term view, on a scalable model of a large number of bots coming out, it slowly goes on to become the costliest tool. There is something they can do about that. The capital expenditure goes out right at the point of buying the tool. For Automation Anywhere, I would need to spend $20,000. UiPath can give me something for $6,000, while Blue Prism will come in at $300,000."

"We paid separately for the Runner and Creater components. The final cost depends on the structure of your environment."

"It is not cheap, with costs ranging between 700 to 800 dollars per month. While Power Automate is cheaper at 15 dollars per month, Automation Anywhere offers superior features, user-friendliness, and smoothness."

More Automation Anywhere pricing and cost advice

Information not available

"TOPdesk's pricing is cheaper than Jira's."

"The solution is inexpensive compared to competitors."

"There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less."

"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."

"Compared to other products in this segment, I think that they are priced well and not too expensive."

"The solution's pricing is reasonable and not expensive."

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Comms Service Provider

17%

Construction Company

16%

Manufacturing Company

12%

Financial Services Firm

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	565

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What needs improvement with LiveChat?

LiveChat did not support omnichannel messaging or multi-channel inbox, and it was not offering any free plan. These l...

See all answers

What is your primary use case for LiveChat?

I started using LiveChat six months ago when we explored it. My main use case for LiveChat was to implement it as an ...

See all answers

What advice do you have for others considering LiveChat?

We conducted a demo with LiveChat during our evaluation period. When I opened LiveChat during my evaluation, I checke...

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What needs improvement with TOPdesk?

From a UI perspective, there is room for improvement, as some tasks like creating or moving a knowledge item within t...

See all answers

What is your primary use case for TOPdesk?

I use Topdesk to change the way we deliver our services in HR to the business. Instead of writing an email to a parti...

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What advice do you have for others considering TOPdesk?

The overall solution rating I would give Topdesk is a six. Whether I would recommend the product would depend on the ...

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 10% of the time

Blue Prism vs Automation Anywhere

Compared 5% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 4% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

ManageEngine ServiceDesk Plus vs LiveChat

Compared 10% of the time

NICE CXone vs LiveChat

Compared 5% of the time

ProProfs Live Chat vs LiveChat

Compared 5% of the time

3CX Live Chat vs LiveChat

Compared 5% of the time

iAdvize vs LiveChat

Compared 4% of the time

More LiveChat Competitors

ServiceNow vs TOPdesk

Compared 10% of the time

JIRA Service Management vs TOPdesk

Compared 8% of the time

BMC Helix ITSM vs TOPdesk

Compared 5% of the time

Stat for Oracle E-Business Suite vs TOPdesk

Compared 3% of the time

Serviceaide ChangeGear vs TOPdesk

Compared 3% of the time

More TOPdesk Competitors

Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

LiveChat

October 2026

Download LiveChat product report

Buyer's Guide

Help Desk Software

October 2026

Download TOPdesk product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

chat.io

No data available

Interactive Demo

Automation Anywhere

Demo not available

Text

Demo not available

TOPdesk

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

LiveChat is an advanced communication platform designed to enhance customer experiences by providing real-time chat support. Its easy integration and user-friendly interface make it ideal for businesses aiming to improve their customer service efficiency.

LiveChat offers a comprehensive approach to customer interaction, integrating with multiple platforms to streamline responses and increase resolution rates. Its robust nature allows businesses to monitor, engage, and provide support across diverse communication channels, making it a reliable choice for those aiming to maintain customer satisfaction while increasing operational productivity. The platform supports agent collaboration and offers analytical tools to optimize interactions and improve customer support strategies.

What are LiveChat's most important features?

Real-Time Chat: Enables instant communication to resolve customer inquiries efficiently.
Multi-Channel Integration: Supports integration with numerous platforms to provide a seamless support experience.
Customizable Chat Widgets: Allows businesses to tailor chat interfaces according to their brand identity.
Analytics and Reporting: Offers insights into chat performance, helping improve customer service strategies.
Agent Collaboration Tools: Facilitates teamwork among support staff for faster issue resolution.

Which benefits or ROI should users look for?

Enhanced Customer Satisfaction: Quick resolution of queries leads to happier customers.
Increased Efficiency: Streamlined operations reduce response times and boost productivity.
Brand Consistency: Customization features ensure alignment with brand messaging.
Data-Driven Decisions: Leverage analytics to inform strategic business decisions.
Scalability: Easily expands to accommodate growing customer demands.

LiveChat is implemented across industries such as retail, technology, and healthcare to provide exceptional customer service. In retail, it helps manage customer inquiries related to orders and returns, while technology firms use it for real-time issue troubleshooting. In healthcare, LiveChat facilitates appointment scheduling and patient support, ensuring privacy and quick response times without compromising efficiency.

Text

TOPdesk enhances ITSM with valuable features like change management and incident management. Its modules support service level and asset management. Users find its interface effective for ticket handling and request escalation.

TOPdesk primarily supports IT service management across organizations, facilitating the complete ITSM lifecycle. It offers modules for change, incident, and configuration management, along with features for ticketing and asset management. The service management capabilities extend to HR, helping employees raise tickets efficiently. Some organizations utilize it for onboarding, offboarding, and maintaining a knowledge library. It addresses needs in project management and financial approvals.

What Are The Key Features of TOPdesk?

Change Management: Streamlines processes necessary for IT changes.
Incident Management: Ensures issues are tracked and resolved promptly.
Reporting Modules: Offers metrics on service performance.
Call Module: Manages customer interactions effectively.
Service Level Management: Monitors and maintains service quality.
Asset Management: Tracks and manages organizational assets.
Reservation Management: Simplifies resource reservations.
Ticketing Feature: Enhances departmental collaboration.
Knowledge Library: Facilitates information sharing across teams.

What Benefits Should Users Look For?

Improved Collaboration: Enhances communication across IT and HR.
Comprehensive ITSM Support: Covers incident, change, and configuration.
Streamlined Onboarding: Supports seamless integration for new employees.
Enhanced Project Management: Assists in managing extensive projects.
Efficient Request Handling: Simplifies ticket management processes.
Informed Decision-Making: Provides insightful reporting data.

TOPdesk is widely used in diverse sectors for ITSM. Organizations employ it for lifecycle management of IT services, leveraging its change and configuration modules. It aids HR departments in managing service requests and employee transitions, providing valuable support in IT and project management.

TOPdesk

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.

City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.

Buyer's Guide

LiveChat vs. TOPdesk

November 2026

Free Report: LiveChat vs. TOPdesk

Find out what your peers are saying about LiveChat vs. TOPdesk and other solutions. Updated: November 2026.

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