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Fortinet FortiVoice vs Mitel Application Suite comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiVoice
Ranking in Unified Communications
3rd
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Mitel Application Suite
Ranking in Unified Communications
7th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
IP Telephony & Unified Communications (3rd)
 

Mindshare comparison

As of October 2025, in the Unified Communications category, the mindshare of Fortinet FortiVoice is 8.3%, down from 10.7% compared to the previous year. The mindshare of Mitel Application Suite is 5.6%, up from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications Market Share Distribution
ProductMarket Share (%)
Fortinet FortiVoice8.3%
Mitel Application Suite5.6%
Other86.1%
Unified Communications
 

Featured Reviews

IY
Has raised concerns about integration and pricing while showing potential in unified communication
The key feature of Fortinet FortiVoice is secure communication. Fortinet FortiVoice depends on secure communication as security, and simplicity. It offers a simplicity solution compared to competitors. It is very simple for deployment, configuration, operation, and troubleshooting. Additionally, you don't need a license to add IP telephony on Fortinet FortiVoice. This is a significant advantage against competitors, making the ROI comparatively better. The centralized call management feature in Fortinet FortiVoice is useful. Fortinet FortiVoice can integrate with the security fabric solution and FortiGate, which can monitor Fortinet FortiVoice. Fortinet FortiVoice has many features out of the box without an additional license. The call recording and call queuing based on agent skill are among the best features. Fortinet FortiVoice includes the call recording feature at no additional cost, unlike other competitors who charge for this feature. The multi-location conference calling feature in Fortinet FortiVoice has a cloud solution and can be used with the FortiFone soft client. With Fortinet implementing SD-WAN, it becomes very useful for Fortinet customers to implement a Fortinet FortiVoice solution.
it_user325977 - PeerSpot reviewer
It provided a work-from-home solution, replacing both a land line and cell phone, that was easy to install and to administrate.
Ease of installation and administration Had a collegue that needed a phone solution for Work-from-Home. He didn't want to use his land line and the cell phone coverage was spotty at best. After only a few questions about installation, he was able to connect the Mitel and hit the ground running.…
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Top Industries

By visitors reading reviews
Non Profit
17%
Computer Software Company
12%
Government
10%
Energy/Utilities Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What needs improvement with Fortinet FortiVoice?
Fortinet can improve FortiVoice by adding integration with social media accounts such as WhatsApp and Facebook, and implementing native integration with popular database and CRM systems.
What is your primary use case for Fortinet FortiVoice?
The main use case for Fortinet FortiVoice is that the customer needs to implement IP telephony and secure communication. They need unified security communication solutions. They want call center us...
What advice do you have for others considering Fortinet FortiVoice?
I mainly work with FortiSwitches, FortiAP, Fortinet FortiVoice, Manager, Analyzer, SIM, SOAR, FortiClient, and EDR. I work with all models of FortiSwitches, primarily models 323, 1024, 1048, and fo...
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Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Carlsberg Breweries, Hyatt Hotels, Louvre-Lens, Firmdale Hotels, Starwood Hotels and Resorts, Banfield Pet Hospital
Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications. Updated: September 2025.
868,787 professionals have used our research since 2012.