Cisco Unified Communications vs Fortinet FortiVoice comparison

Cisco and Fortinet are both solutions in the Unified Communications category. Cisco is ranked #1 with an average rating of 7.7, while Fortinet is ranked #3. Cisco holds a 12.8% mindshare in UC, compared to Fortinet’s 8.3% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 100% of Fortinet users who would recommend it.

Cisco Unified Communications

Read 9 Cisco Unified Communications reviews

787 Views
480 Comparison Views

100% willing to recommend

Fortinet FortiVoice

Read 2 Fortinet FortiVoice reviews

431 Views
371 Comparison Views

100% willing to recommend

Cisco Unified Communications

Fortinet FortiVoice

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Unified Communications and Fortinet FortiVoice based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: September 2025).

Buyer's Guide

Unified Communications

September 2025

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Helped 868,787 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Unified Communications

Ranking in Unified Communications

1st

Average Rating

8.4

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (1st)

Fortinet FortiVoice

Ranking in Unified Communications

3rd

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Unified Communications category, the mindshare of Cisco Unified Communications is 12.8%, down from 13.6% compared to the previous year. The mindshare of Fortinet FortiVoice is 8.3%, down from 10.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Market Share Distribution
Product	Market Share (%)
Cisco Unified Communications	12.8%
Fortinet FortiVoice	8.3%
Other	78.9%

Unified Communications

Featured Reviews

Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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IsmailYoussef1

Channel System Engineer at a tech company with 501-1,000 employees

Has raised concerns about integration and pricing while showing potential in unified communication

The key feature of Fortinet FortiVoice is secure communication. Fortinet FortiVoice depends on secure communication as security, and simplicity. It offers a simplicity solution compared to competitors. It is very simple for deployment, configuration, operation, and troubleshooting. Additionally, you don't need a license to add IP telephony on Fortinet FortiVoice. This is a significant advantage against competitors, making the ROI comparatively better. The centralized call management feature in Fortinet FortiVoice is useful. Fortinet FortiVoice can integrate with the security fabric solution and FortiGate, which can monitor Fortinet FortiVoice. Fortinet FortiVoice has many features out of the box without an additional license. The call recording and call queuing based on agent skill are among the best features. Fortinet FortiVoice includes the call recording feature at no additional cost, unlike other competitors who charge for this feature. The multi-location conference calling feature in Fortinet FortiVoice has a cloud solution and can be used with the FortiFone soft client. With Fortinet implementing SD-WAN, it becomes very useful for Fortinet customers to implement a Fortinet FortiVoice solution.

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Educational Organization

11%

University

Government

Non Profit

17%

Computer Software Company

12%

Government

10%

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	2
Large Enterprise	3

No data available

Questions from the Community

What needs improvement with Cisco Unified Communications?

Sometimes, minor temporary issues can arise while updating the servers. These updates can cause bugs that lead to temporary issues. Although they do not have a major impact, these issues still need...

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What is your primary use case for Cisco Unified Communications?

It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the c...

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What is your experience regarding pricing and costs for Cisco Unified Communications?

The pricing varies based on the setup. ECCX has lower pricing for up to 400 users, whereas PCC is more expensive. Pricing increases based on requirements and features.

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What needs improvement with Fortinet FortiVoice?

Fortinet can improve FortiVoice by adding integration with social media accounts such as WhatsApp and Facebook, and implementing native integration with popular database and CRM systems.

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What is your primary use case for Fortinet FortiVoice?

The main use case for Fortinet FortiVoice is that the customer needs to implement IP telephony and secure communication. They need unified security communication solutions. They want call center us...

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What advice do you have for others considering Fortinet FortiVoice?

I mainly work with FortiSwitches, FortiAP, Fortinet FortiVoice, Manager, Analyzer, SIM, SOAR, FortiClient, and EDR. I work with all models of FortiSwitches, primarily models 323, 1024, 1048, and fo...

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Compared 7% of the time

Digium Asterisk vs Cisco Unified Communications

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Compared 5% of the time

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Compared 18% of the time

Avaya Spaces vs Fortinet FortiVoice

Compared 16% of the time

Digium Asterisk vs Fortinet FortiVoice

Compared 14% of the time

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Product Reports

Buyer's Guide

Unified Communications

September 2025

Download Cisco Unified Communications product report

Buyer's Guide

Unified Communications

September 2025

Download Fortinet FortiVoice product report

Overview

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

FortiVoice and FortiFone

Easy to use, affordable, and reliable
Full range of business-class phone features
Seamlessly integrates mobile workers
Complete line of business phones to accomodate your needs

Fortinet

Sample Customers

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Buyer's Guide

Unified Communications

September 2025

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Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications. Updated: September 2025.

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.