3CX Live Chat vs Kamailio SIP Server comparison

3CX and Kamailio are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 8.0, while Kamailio is ranked #5. 3CX holds a 7.7% mindshare in UC, compared to Kamailio’s 6.3% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Kamailio users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

2,375 Views
713 Comparison Views

91% willing to recommend

Kamailio SIP Server

Read 1 Kamailio SIP Server review

455 Views
419 Comparison Views

100% willing to recommend

3CX Live Chat

Kamailio SIP Server

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Kamailio SIP Server based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: March 2026).

Buyer's Guide

Unified Communications

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (8th), IP PBX (1st), Live Chat (4th), Hosted and Cloud Based VoIP (3rd)

Kamailio SIP Server

Ranking in Unified Communications

5th

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Unified Communications category, the mindshare of 3CX Live Chat is 7.7%, down from 8.9% compared to the previous year. The mindshare of Kamailio SIP Server is 6.3%, down from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	7.7%
Kamailio SIP Server	6.3%
Other	86.0%

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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it_user183567

PHP Dev & Telecoms Engineer at a marketing services firm with 51-200 employees

The server itself does load balancing however building a fail-over for it is difficult

The server itself does load balancing however the most difficult thing I found was building a fail-over for it. However, if you want to build a fail-over for it that's the tricky part since most sip traffic is routed using UDP. There are plenty of amazing TCP load balancers out there such as HAProxy but none for UDP. You need to use something like Keepalive and fail-over IP and restart the server on fail-over

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"3CX Phone System is fantastic and easy to setup."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"Reception dashboard is excellent. I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

"It's a VOIP PBX based on Windows, it runs rock solid, and is easy to setup and manage."

"The integration between the video and voice is the most valuable solution."

"Because it’s quite easy to deploy and operate, it has allowed us better disaster recovery options for our clients."

More 3CX Live Chat pros

"This product can scale insanely, the fact that it can handle hundreds of thousands of subscribers is great and means you won't have to worry about scalability for a very long time."

Cons

"We had sync issues between the mobile clients and the desktop phones which needed vigorous testing and fault finding."

"During one upgrade, we lost conferencing that took several months to add back in the new version."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

"No issues with the solution, except its services require a business model change."

More 3CX Live Chat cons

"Would be nice to have more sample config files for different kinds of scenarios rather then just one default config file."

Pricing and Cost Advice

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There is no add-on costing on the standard fees."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

Media Company

Marketing Services Firm

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

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Compared 5% of the time

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Compared 4% of the time

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Alcatel-Lucent Rainbow vs Kamailio SIP Server

Compared 34% of the time

Digium Asterisk vs Kamailio SIP Server

Compared 21% of the time

Oracle Communications Unified Communications vs Kamailio SIP Server

Compared 14% of the time

Cisco Unified Communications vs Kamailio SIP Server

Compared 12% of the time

More Kamailio SIP Server Competitors

Product Reports

Buyer's Guide

Live Chat

March 2026

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

March 2026

Download Kamailio SIP Server product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Kamailio is an Open Source SIP Server released under GPL, able to handle thousands of call setups per second. Kamailio can be used to build large platforms for VoIP and realtime communications Ð presence, WebRTC, Instant messaging and other applications. It can also easily be applied to scaling up SIP-to-PSTN gateways, PBX systems or media servers like Asterisk, FreeSWITCH or SEMS.

Kamailio

Sample Customers

Information Not Available

Asipto, Crocodile RCS Ltd, Edvina AB, Evariste Systems LLC, OpenXg Inc., Sipwise GmbH, VoIP Embedded

Buyer's Guide

Unified Communications

March 2026

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