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3CX Live Chat vs Yeastar P-Series Phone System comparison

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in IP PBX
1st
Ranking in Hosted and Cloud Based VoIP
4th
Average Rating
8.8
Reviews Sentiment
7.7
Number of Reviews
56
Ranking in other categories
Virtual Meetings (6th), Unified Communications (2nd), Live Chat (4th)
Yeastar P-Series Phone System
Ranking in IP PBX
3rd
Ranking in Hosted and Cloud Based VoIP
1st
Average Rating
8.0
Reviews Sentiment
1.0
Number of Reviews
1
Ranking in other categories
IP Telephony & Unified Communications (4th)
 

Mindshare comparison

As of September 2026, in the IP PBX category, the mindshare of 3CX Live Chat is 27.5%, up from 25.4% compared to the previous year. The mindshare of Yeastar P-Series Phone System is 8.5%, up from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IP PBX Mindshare Distribution
ProductMindshare (%)
3CX Live Chat27.5%
Yeastar P-Series Phone System8.5%
Other64.0%
IP PBX
 

Featured Reviews

Ram Maruboina - PeerSpot reviewer
Software Engineer – Rust Systems & AI Evaluation at Turing
Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion
We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.
reviewer2753976 - PeerSpot reviewer
ICT Administrator at a healthcare company with 501-1,000 employees
Friendly interface supports different hold messages but call flow design and reporting need improvements
The call flow design is extremely basic compared to 3CX and needs variable and loop capabilities to begin with. Calls using 'control' extensions do not move the call to the next point, and require manual 'follow_me' adjustments in Asterisk. Reporting is very basic. Live view and control of actual calls in the dashboard is missing and it only shows the call count.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Reception dashboard is excellent. I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"3CX Phone System is fantastic and easy to setup."
"Integrated Web Meeting and Video Conferencing with mobile app is a big sales feature."
"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."
"We have not had any bugs or glitches, the solution is stable."
"Our company has saved a lot of money from using 3CX Live Chat."
"The management interface is hands-down the easiest I've ever had to use."
"The most valuable features are the friendly user interface, the ability to support different hold messages per department, and the good desktop and mobile clients."
 

Cons

"More granular management of call recording is needed."
"There are a handful of simple features – BLF to handle parking orbits, handling of custom SIP headers."
"The reporting and dashboards of 3CX could be improved."
"Having a video call would be a nice idea."
"The outbound call reporting and wall board could be improved for the outbound call centers functions."
"The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence."
"The Android and iPhone clients are great options but don't always work perfectly, even on wifi."
"Bluetooth audio support for 3CX IOS app is needed."
"The call flow design is extremely basic compared to 3CX and needs variable and loop capabilities to begin with."
 

Pricing and Cost Advice

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
Information not available
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Top Industries

By visitors reading reviews
Construction Company
19%
Financial Services Firm
12%
Outsourcing Company
12%
Comms Service Provider
9%
Construction Company
29%
Comms Service Provider
12%
Outsourcing Company
10%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise6
Large Enterprise3
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...
What needs improvement with 3CX Live Chat?
We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional cus...
What is your primary use case for 3CX Live Chat?
My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...
What is your experience regarding pricing and costs for Yeastar P-Series Phone System?
The pricing is good, but I recommend making sure it has the correct features for your needs.
What needs improvement with Yeastar P-Series Phone System?
The call flow design is extremely basic compared to 3CX and needs variable and loop capabilities to begin with. Calls using 'control' extensions do not move the call to the next point, and require ...
 

Also Known As

3CX PBX
Yeastar Cloud PBX
 

Overview

 

Sample Customers

Information Not Available
Red Bull Ireland