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3CX Live Chat vs Yeastar P-Series Phone System comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in IP PBX
1st
Ranking in Hosted and Cloud Based VoIP
6th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
Virtual Meetings (7th), Unified Communications (2nd), Live Chat (4th)
Yeastar P-Series Phone System
Ranking in IP PBX
3rd
Ranking in Hosted and Cloud Based VoIP
1st
Average Rating
8.0
Reviews Sentiment
1.0
Number of Reviews
1
Ranking in other categories
IP Telephony & Unified Communications (5th)
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
General Manager at Beyond IT Services
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
reviewer2753976 - PeerSpot reviewer
ICT Administrator at a healthcare company with 501-1,000 employees
Friendly interface supports different hold messages but call flow design and reporting need improvements
The call flow design is extremely basic compared to 3CX and needs variable and loop capabilities to begin with. Calls using 'control' extensions do not move the call to the next point, and require manual 'follow_me' adjustments in Asterisk. Reporting is very basic. Live view and control of actual calls in the dashboard is missing and it only shows the call count.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"3CX technical support is top notch and the best of any vendor I've encountered so far."
"3CX Phone System is fantastic and easy to setup."
"3CX constantly adds new features based on their customers feedback and it is one of the most versatile PBX systems we have worked with."
"I would strongly recommend investing in such a tool which can provide peace of mind 24x7x365, since it’s highly reliable, secure, and integrates with multiple VoIP providers, and can be maintained with minimal effort."
"With the reporting feature you can get all the incoming and outgoing call details."
"Reception dashboard is excellent. I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop."
"Simplified deployment of hosted voice, and the use of a session border controller which can be deployed cheaply on a Raspberry Pi makes port handling easier and more stable."
"It makes the decision a no-brainer, you get so much more for your money with this solution."
"The most valuable features are the friendly user interface, the ability to support different hold messages per department, and the good desktop and mobile clients."
 

Cons

"There are a handful of simple features – BLF to handle parking orbits, handling of custom SIP headers."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"Not really much to dislike, the product is solid but you do need to keep your Windows server updated."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"We would like to see continued improvements in the 3CX phone mobile apps, such as allowing for deletion of multiple voicemails, shared parking control, and disabling softphone mode."
"It needs a better training and certification process."
"Support could be better, especially when you have an emergency and need assistance."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"The call flow design is extremely basic compared to 3CX and needs variable and loop capabilities to begin with."
 

Pricing and Cost Advice

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
"There is no add-on costing on the standard fees."
Information not available
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Top Industries

By visitors reading reviews
Construction Company
20%
Financial Services Firm
14%
Comms Service Provider
7%
Outsourcing Company
6%
Construction Company
34%
Comms Service Provider
10%
Outsourcing Company
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise6
Large Enterprise2
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
What is your experience regarding pricing and costs for Yeastar P-Series Phone System?
The pricing is good, but I recommend making sure it has the correct features for your needs.
What needs improvement with Yeastar P-Series Phone System?
The call flow design is extremely basic compared to 3CX and needs variable and loop capabilities to begin with. Calls using 'control' extensions do not move the call to the next point, and require ...
 

Also Known As

3CX PBX
Yeastar Cloud PBX
 

Overview

 

Sample Customers

Information Not Available
Red Bull Ireland