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3CX Live Chat vs Yeastar P-Series Phone System comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in IP PBX
1st
Ranking in Hosted and Cloud Based VoIP
4th
Average Rating
8.8
Reviews Sentiment
7.7
Number of Reviews
56
Ranking in other categories
Virtual Meetings (7th), Unified Communications (2nd), Live Chat (4th)
Yeastar P-Series Phone System
Ranking in IP PBX
3rd
Ranking in Hosted and Cloud Based VoIP
1st
Average Rating
8.0
Reviews Sentiment
1.0
Number of Reviews
1
Ranking in other categories
IP Telephony & Unified Communications (4th)
 

Featured Reviews

Ram Maruboina - PeerSpot reviewer
Software Engineer – Rust Systems & AI Evaluation at Turing
Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion
We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.
reviewer2753976 - PeerSpot reviewer
ICT Administrator at a healthcare company with 501-1,000 employees
Friendly interface supports different hold messages but call flow design and reporting need improvements
The call flow design is extremely basic compared to 3CX and needs variable and loop capabilities to begin with. Calls using 'control' extensions do not move the call to the next point, and require manual 'follow_me' adjustments in Asterisk. Reporting is very basic. Live view and control of actual calls in the dashboard is missing and it only shows the call count.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Since implementing 3CX Live Chat, we have seen our average response time decline by around 55%, customer satisfaction increase by approximately 45%, and lead conversations on the website chat improve by about 35%."
"This system is just awesome."
"We have not had any bugs or glitches, the solution is stable."
"The 3CX Phone System system simply works."
"The monthly savings on service alone pays for the system in 8 months or less."
"Prior to using this solution, there were difficulties with communication between the client and the distributor and our sales team and marketing team, which were improved after deployment because we integrated this voice solution with the video solution and allowed our distributors, clients, and customers to log in to our portal to directly interact with our salespersons."
"We've had good experiences with 3CX support."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The most valuable features are the friendly user interface, the ability to support different hold messages per department, and the good desktop and mobile clients."
 

Cons

"The outbound call reporting and wall board could be improved for the outbound call centers functions."
"The call logs/reporting functions need some improvement and are still very basic."
"It is not supported by Linux versions. This product is also not open source, which is not much appreciated by the guys like me, who love experimenting with the codes of any product they receive."
"We would like to see continued improvements in the 3CX phone mobile apps, such as allowing for deletion of multiple voicemails, shared parking control, and disabling softphone mode."
"No issues with the solution, except its services require a business model change."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Message management in 3CX Live Chat is a little tricky."
"More granular management of call recording is needed."
"The call flow design is extremely basic compared to 3CX and needs variable and loop capabilities to begin with."
 

Pricing and Cost Advice

"There is no add-on costing on the standard fees."
"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
Information not available
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Top Industries

By visitors reading reviews
Construction Company
20%
Financial Services Firm
14%
Outsourcing Company
8%
Comms Service Provider
8%
Construction Company
32%
Comms Service Provider
12%
Outsourcing Company
10%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise6
Large Enterprise3
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...
What needs improvement with 3CX Live Chat?
We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional cus...
What is your primary use case for 3CX Live Chat?
My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...
What is your experience regarding pricing and costs for Yeastar P-Series Phone System?
The pricing is good, but I recommend making sure it has the correct features for your needs.
What needs improvement with Yeastar P-Series Phone System?
The call flow design is extremely basic compared to 3CX and needs variable and loop capabilities to begin with. Calls using 'control' extensions do not move the call to the next point, and require ...
 

Also Known As

3CX PBX
Yeastar Cloud PBX
 

Overview

 

Sample Customers

Information Not Available
Red Bull Ireland