3CX Live Chat Reviews

We are a 3CX reseller, so we sell it to our customers but also use it in the company. 

The most valuable feature for us is 3CX's VOIP. I use it to make calls, and we use
3CX WebMeeting every morning.  

Some customers want to integrate a CRM solution with 3CX, but it's not compatible.

I've used 3CX for three years.

3CX is a reliable solution. 

We haven't tried to scale up 3CX or add any plugins yet. There are 25 people in my company using 3CX, primarily developers. 

We've had good experiences with 3CX support. 

Installing 3CX is easy and takes no more than 30 minutes. 

We pay for a yearly license, and I'm satisfied with the price. 

I rate 3CX Live Chat nine out of 10. I would recommend it to colleagues and customers. 

We are a third-party logistics provider and we use 3CX for switching in our call center.

3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution.

I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service.

I want API support to get information through an API and manage it. There is some integration, but it works by using a URL in another platform, and that's it. For example, I would like to get the lock list of calls from an API. That could be a good idea.

We've been using Live Chat since 2019.

Live Chat works well. I haven't had any problems with the software.

I haven't contacted 3CX support. Of course, our main problem was related to the IP trunks and networks. But I don't remember getting any support from 3CX on those issues.

The setup was easy, but the provider did most of the implementation, so we only had to configure a few things.

I rate 3CX Live Chat eight out of 10. I would maybe go as high as 10 if it had APIs, which are valuable to me. But overall, I would recommend it. If you have a good solution provider, it works beautifully. If not, you will have an enormous problem like we have right now. 

We use the solution for two things. One is internal communication or the telephones, and the other is B2B business-to-business solution, which is for video or IP for our distributors and the clients.

Prior to using this solution, there were difficulties with communication between the client and the distributor and our sales team, marketing team. That was improved after deployment of this solution. Because we integrated this voice solution with the video solution, we allow our distributor, our client, customers to log in to our portal to directly interact with our salespersons.

The most valuable solution is a committed server, which is integrated with the telephone. So the integration between the video and voice is the most valuable solution. 

The analytics need to have a granular depth on how the customer details and the data sends information through this medium. That manual data needs to be analyzed and that analyzation should be there in the solution.

I have been using this solution for the last five years.

The solution is very stable.

Only one technician needs to maintain the field components, such as telephones and all, and one engineer who needs to deploy for maintenance of the head-end system.

Scalability is perfect, meaning there is no prepping to do. You can scale the solution as per your requirement in the future as well.

There is no break point at the scalability level. Almost 1,000 to 1,200 users are using this solution in our organization.

In the future, if business grows, it would be increased at least 5% year on.

I received support from the OEM, and there is an ease of support for the customer.

At that time, there was no such solution in the market. There was a analog system, which is difficult to integrate with other systems and it is a monochrome solution. It's for single functionality only; there would be no multiple functionalities under the software. It was the analog technology earlier.

The initial setup of this solution is straightforward.

It only takes three to four days to deploy it. I deployed it myself.

Earlier the solution was perpetual; now OEM has made it a subscription-based solution. The customer has to pay on a quarterly basis, not yearly basis, as per the agreement signed with the OEM.

There is no add-on costing on the standard fees.

Yes, we compared other OEMs as well, along with this 3CX. We found this one was economical, along with bright features compared to the competitor.

I would advise going with the subscription-based model. It will be economical, as well as scalable in the future. It will be saving on a lot of under utilized resources. A customer can subscribe for more channels, or they can reduce the subscription. There is flexibility now that customers can benefit from. 

I would rate it a ten out of ten. 

When I started at the company where I work now they had a software-driven voice-over IP solution or a PBX solution. That was the reason I wanted to move to 3CX, it is a better all-rounder solution. The older system that was on the servers was not able to extend out to the field for the sales reps, nobody outside could access it because there were no Apps. The 3CX was a good choice based on the fact that there is an application available and the reps can start to use it. I can then transfer calls if it comes through to head office. It is a better-unified communication solution. This was the main use that I had for 3CX Live Chat.

My entire organization is spread out across Australia and with the use of 3CX Live Chat I can access the system through the application on the go from any mobile connection. The employees can use the system and I can transfer calls to my representatives out in the field and we can chat with them.

Another feature that I did enjoy that we started to adopt is the customer service help options into our websites. The communication comes through on the desktop as a chat and whichever service agent is available picks up that chat and can reply to customers directly on the website. This has enhanced our customer service relations. It added another channel that clients can get a hold of us and chat directly with our agents. We have benefitted from the use of 3CX Live Chat.

The most valuable features of 3CX Live Chat are the mobile phone and desktop application which allows outside-of-office mobility, it is very user-friendly, helpful, and easy to use. On the back end, it is simple to use and navigate. They have put a lot of thought into the management side of it. In the back end, it can handle everything from a central position or central point. There are a lot of features that I do enjoy.

The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs.

Support for more desktop phones as a standard would be helpful. They are heavy on Yealink phones and when moving from legacy systems we find it a bit cumbersome to add those phones on to 3CX and then auto-provisioning becomes quite a task

I have been using 3CX Live Chat for approximately two years.

I have not had issues with the stability of 3CX Live Chat. However, since we are relying on a third party for communication, for example, the internet service provider to supply the connection, I do find it difficult to try and convince end-users and management that if there is an issue that it might not be the application itself; it is most likely the internet connection. If you have line quality issues or network quality issues this could be the cause of the problem but when users have call drops or poor-quality calls they just see it as a holistic solution and say, "Oh, it's a bad system". There are a lot of factors to consider before discrediting the solution.

If there is no internet connection the solution will not work fully. For example, when you are dialing out your outbound and inbound calls will not function. However, certain features will still operate, for example, you can still chat and have internal network calls.

We have approximately 50 users using this solution in my organization.

The target market for this solution is small to medium-sized companies.

I have not used technical support but online there is extensive information for any help topic someone would need. 

The initial setup was easy.

We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution.

My advice to those wanting to implement the solution is to make sure they have a decent internet service provider. 3CX Live Chat works amazing and having a good connection will allow the best experience while using the solution. 

I would recommend this solution to others.

I rate 3CX Live Chat a nine out of ten.

We used 3CX Live Chat mainly for our sales team and internal communication.

This solution helped our organization because it allowed us to be able to manage our data easier. We no longer had to do manual entries.

The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs.

3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls. Additionally, there were phone number conflicts where there were two numbers that were the same, we had to manually assign them correctly.

I have used 3CX Live Chat within the last 18 months.

The solution is highly reliable and stable.

I would rate 3CX Live Chat stability a nine out of ten.

Mostly everyone in my team is using the solution.

We contacted technical support regarding the deployment but they were not confident at the time to help and told us they could contact us back. In the meantime, we found the solution to our problems. They could improve by having better knowledge and a quick response time.

There is a wide range of information online about the solution that you can use.

The initial installation was very easy to configure with AWS but when we had to configure it on-premise it was very difficult. The time it took to configure was approximately three days. 

The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years.

I would advise those wanting to implement this solution to use an authorized dealer or a person who has good knowledge of 3CX Live Chat. Implementation can be easy but if you have not done it before it can be difficult.

I rate 3CX Live Chat an eight out of ten.

The organization had many clients, and It was easy to manage user groups and ring groups, and the queuing feature. So, when a customer calls and asks for an incident or complaint, it's really easy to manage.

The dashboard and the reporting feature are somewhat better because the reporting features are used in several instances. One of our clients, a healthcare system provider, needed to know the incoming and outgoing calls and how they will be attended to by their staff. With the reporting feature, you can get all the incoming and outgoing call details.

3CX Live Chat is easy to manage and is a very customizable platform.

It is a stable solution.

The initial setup is straightforward.

Specifically in version 16, we had some issues with call parking. It was not easy to add or remove the users to a parking group in a simple way. We would need to change the users of the parking group, which is somewhat hard.

Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything.

We would need the support team to do the reinstallation manually and perform system changes as well. So, if there are missed configurations during the initial steps, then to resolve that we need to reinstall the system or contact 3CX support. The support would be based on system agreements between the company and 3CX.

The 3CX system has an auto-provisioning system for desk phones, but there are a limited set of models that are supported. It is very easy to configure IP phones, but the supported systems are somewhat low. Yealink phones are supported, but some other brands are not supported.

I would like them to include other models or other vendor's phones to work with the auto-provisioning mode. Otherwise, if that model does not support auto-provisioning, we would need to configure that phone manually. However, if it's auto-provisioning, we could just use the URL, and that will reset the phone, and it will configure it by itself.

I used this solution for around five to six months.

For some clients, we deployed 3CX Live Chat on-premises, and for other clients, on the cloud.

It's a reliable solution. When we deployed it in the cloud, either in their cloud or our own cloud platform, it was more reliable.

When it's deployed on-premises, it's somewhat reliable but may affect other factors.

With regard to scalability, some of the plans need to be done before you go with the initial steps. The main thing is the extension amount.

If you currently have two who use it, but then you have 25 or 30 employees that need extensions, then initially you can use the tool to get extensions. However, when the company grows and the employee count increases by 100s or 1000s, it will be somewhat hard. Once defined in the initial step, the extension and limit count cannot be changed. It will be somewhat hard to scale because you need to plan for the future way ahead of time.

We had around 30 to 40 users. They included network engineers, the manager of the network team, system engineers, HR employees, and the chairman of the company.

I'd give technical support a rating of four on a scale from one to five with one being the lowest and five being the highest. Most of the time, they came back to us once we raised the ticket, but I'm not giving them a five because even though they responded in a quick manner, sometimes their response was not related to the question that was raised.

The installation is straightforward, but the only thing is that they use jargon during user configuration that may not be familiar to someone joining from another voice system.

The initial installation took about two hours. The configuration can take longer, about one or two weeks depending on the client, the client provider, and also the client's internal team.

The maintenance was done by the network team, which included four engineers and one manager.

We used a yearly license depending on the customer's requirements.

I did not handle the pricing, but I think the customers were happy with it because we did not get any complaints related to it.

If you are a new entrant to the voice network field, it would be better for you to get some knowledge before implementing the system. With 3CX, they have their own learning materials related to their product.

If you are implementing this system for the production teams, then it would be better to have thorough discussions with those teams about the required factors before installation.

On a scale from one to ten, I would rate this solution at eight.

We are a payment solution company and we use 3CX Live Chat for our organization communications.

Our organization has benefited from using 3CX Live Chat.

3CX Live Chat is the best communication solution for our company.

I have been using 3CX Live Chat for approximately one year.

We have not had any bugs or glitches, the solution is stable.

We have approximately 40 people in my organization using the solution.

We have plans to increase usage in the solution.

We have not had the need to use technical support.

We have used other solutions in the past, such as our local phone provider, but 3CX Live Chat is the best.

The solution was simple to install, but the configuration was not as simple. The full installation process took a few days.

We did the implementation of the solution with a large team.

Our company has saved a lot of money from using 3CX Live Chat. We do not need the local phone company or mobile phones anymore. We only use the 3CX Live Chat software on our desktops or other devices.

The price of the solution is reasonable. There are a few license options and we are using an enterprise license.

I rate 3CX Live Chat a ten out of ten.

• It caters to small offices, real estate, dentists, and SMB in general. It has many enterprise feature sets.

• Its ability to interconnect offices unknowingly for customers was a big win for small offices with different days of operations.

• The entire product
• Ease of use
• Ability to get the product running quickly.
• Mobility features and remote extensions work well.

No issues with the solution, except its services require a business model change. 

The same small consultants they evolved/grew with are no longer a priority. It's now a sales game, and they are strong-arming the small guys to grow and sell their product. If you don't, then you're left in the cold. This is bad thing for them and my customers prefer the total service that I provide to them. Eventually, my customers will move away from 3CX and move to another trusted adviser who provides more than just a phone system administration.

3CX works well with smaller consulting firms. The support team and its technical ability in Cyprus are awesome. However, they can appear to be condescending, but it may just be a cultural difference.

I had a relationship as a partner. However, since sales aren't at the level they define, we are about to lose our status and the ability to support our current user base.

3CX is a great solution for most call centers. I replace larger, older, more expensive PBX systems.  

• Lower cost SIP Trunks
• Easy installation
• Good usage reports
• Good remote management console
• User self management of their own extension or business management group.

• Advanced call center functions
• Good interface to Outlook and multiple CRM systems
• Easy management console access through web browsers
• SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor.  
• Runs on Windows or Linux servers, with no proprietary PBX hardware.

It needs the option for the CS rep to stop recording when a credit card number is recited by the customer.

Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year.

3CX is my best PBX offering because it is a third of the cost and provides a full set of professional features, especially for call centers.

I install phone systems as an independent consultant. 

It helps with business productivity and reduces the cost of communications.

The mobility that this solution gives to our customers. They can use their phone system everywhere. The other key feature is the security.

It could be better in terms of providing more options for call recording.

I would rate it 100 percent. It has very good stability.

Scalability is very good. It is very easy to increase anything we want with this system.

The setup is okay for us but we are a technical team, so it is easy for us to implement the initial setup.

We are just trying to open additional areas for our business. We are researching the competitors. We are looking at Avaya, Cisco, and Asterisk.

When selecting a vendor, the technical staff and the marketing staff are important for us. We look at the marketing documents because we are resellers.

The 3CX product is evolving every day, they work hard on it every day.

I would tell prospective users of 3CX is that it is very flexible. Anything they have in mind, they can do with this system. They can integrate their internal software, their CRM, with this phone system very easily. They can increase their productivity with the many options that 3CX gives them.