3CX Live Chat offers valuable features such as ease of deployment, strong VoIP capabilities, integration with CRM, powerful reporting and management, seamless integration with WordPress, mobility via mobile and desktop apps, WebRTC and video conferencing, easy call queuing, and flexible call reporting. Its cost-effectiveness, support for Windows and Linux, strong security, and versatility make it suitable for various business sizes while providing excellent communication and collaboration tools.
- "The solution is basically an online phone, it doesn't charge you anything, you can contact people easier than using normal applications, and it has powerful and secure connections."
- "It makes the decision a no-brainer, you get so much more for your money with this solution."
- "I can, to date, not find any system that gets even close to the feature richness and low cost of 3CX."
3CX Live Chat needs enhancements in integration with various systems, more customizable options, and improved analytics capabilities. Users face challenges with Linux support, video functionality, CRM compatibility, and user management. Reporting features and APIs require development, and customization options are limited. Users desire improved call recording management, chat integrations, and better video conferencing compatibility. Stability issues and support limitations also present concerns. New features like group calls and simplified user interface updates are desired.
- "It actually has some stability problems. It actually lags and sometimes doesn't load."
- "3CX should combine the basic version and the enterprise version so that there is only one standard version instead of two."
- "No issues with the solution, except its services require a business model change."
