3CX Live Chat vs Cisco Unified Communications comparison

3CX and Cisco are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 8.0, while Cisco is ranked #1 with an average rating of 7.7. 3CX holds a 7.7% mindshare in UC, compared to Cisco’s 10.2% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

2,375 Views
713 Comparison Views

91% willing to recommend

Cisco Unified Communications

Read 9 Cisco Unified Communications reviews

1,112 Views
734 Comparison Views

100% willing to recommend

3CX Live Chat

Cisco Unified Communications

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Cisco Unified Communications based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Cisco Unified Communications Report (Updated: March 2026).

Buyer's Guide

3CX Live Chat vs. Cisco Unified Communications

March 2026

Download the complete report

Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (8th), IP PBX (1st), Live Chat (4th), Hosted and Cloud Based VoIP (3rd)

Cisco Unified Communications

Ranking in Unified Communications

1st

Average Rating

8.4

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (1st)

Mindshare comparison

As of March 2026, in the Unified Communications category, the mindshare of 3CX Live Chat is 7.7%, down from 8.9% compared to the previous year. The mindshare of Cisco Unified Communications is 10.2%, down from 15.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Mindshare Distribution
Product	Mindshare (%)
Cisco Unified Communications	10.2%
3CX Live Chat	7.7%
Other	82.1%

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

Read full review

reviewer1194252

Head of Sales & Solution Sales - MEA at a tech vendor with 10,001+ employees

Has supported collaboration across distributed teams and continues to deliver reliable communication features

Currently, all future propositions for UC are not Cisco-based. Easy integration with Microsoft Windows would be beneficial. It integrates with SharePoint and Outlook, which was not available at one point in Cisco Webex. Regarding improvements, the focus should be on how cloud-friendly Cisco Unified Communications products are and how technically and commercially simple they are compared to competitors such as Genesys. All features are present. The concerns lie in the ease of using features, pricing, and whether it is available directly on the cloud or requires going through a Cisco channel partner. Features themselves are not an issue, and Cisco can develop new ones quickly if needed. If current customers are using Cisco Unified Communications and enjoying its features with devices that are not end of life or end of sale, they will continue using it. However, when moving to the cloud, comparisons become necessary. The simplicity, customer journey, transformation journey, and architecture complexity define whether Cisco Unified Communications is the right product or if third-party solutions are more suitable.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The management interface is hands-down the easiest I've ever had to use."

"It is a highly flexible and easy to use platform which offers many benefits to our customers."

"This system is just awesome."

"3CX is my best PBX offering because it is a third of the cost and provides a full set of professional features, especially for call centers."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

"It is very easy to install and manage, provides all the features of a traditional phone system as well as VoIP to significantly cut telephone costs, is very stable without requiring significant resources to run, and has an easy-to-use web interface for configuration and management."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

More 3CX Live Chat pros

"The best feature I would say about Cisco Unified Communications is the Telepresence."

"Technical Support: Cisco TAC is the very best support I have seen from any company I have ever had to work with."

"We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."

"The Click to dial feature was one of the most important features for the customer."

"Cisco supports third-party gadgets, including workforce management systems."

"I have work on Cisco Unified Communication Manager (Call Manager) for one and a half years and it is a remarkable device which provides fully integrated communications, converging voice, video, and data over a single network infrastructure using standard protocols."

Cons

"iPhone users found it difficult to use the mobile application when working offsite."

"There are a handful of simple features – BLF to handle parking orbits, handling of custom SIP headers."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"It could be better in terms of providing more options for call recording."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"The call logs/reporting functions need some improvement and are still very basic."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

More 3CX Live Chat cons

"Sometimes, minor temporary issues can arise while updating the servers."

"One of the major flaws in the unified CM is handling the configuration of the Voice mail port."

"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."

"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."

"Licensing can be an unbelievable mess."

"To have 2 call management server configured as failover would be expensive."

Pricing and Cost Advice

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

Media Company

Marketing Services Firm

Computer Software Company

Manufacturing Company

15%

Government

12%

Educational Organization

11%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

What needs improvement with Cisco Unified Communications?

I want to see improvements, especially for the GUI interface, as it should be much easier and user-friendly in Cisco Unified Communications. It would be beneficial if it could be more web interface...

See all answers

What is your primary use case for Cisco Unified Communications?

We use this only for communication purposes, which includes a few use cases for it. We haven't used the video calls and other features because we based our use on basic communication, so I cannot g...

See all answers

What is your experience regarding pricing and costs for Cisco Unified Communications?

Regarding price and value, it is already expired and has reached end of life.

See all answers

Comparisons

Zoom Workplace Business vs 3CX Live Chat

Compared 6% of the time

Yeastar P-Series Phone System vs 3CX Live Chat

Compared 5% of the time

Webex vs 3CX Live Chat

Compared 5% of the time

PGi GlobalMeet vs 3CX Live Chat

Compared 5% of the time

Mitel Application Suite vs 3CX Live Chat

Compared 4% of the time

More 3CX Live Chat Competitors

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Compared 25% of the time

Fortinet FortiVoice vs Cisco Unified Communications

Compared 9% of the time

Alcatel-Lucent OmniPCX Enterprise Communication Server vs Cisco Unified Communications

Compared 7% of the time

Ribbon Enterprise Media Gateways vs Cisco Unified Communications

Compared 7% of the time

Skype for Business vs Cisco Unified Communications

Compared 3% of the time

More Cisco Unified Communications Competitors

Product Reports

Buyer's Guide

Live Chat

March 2026

Download 3CX Live Chat product report

Buyer's Guide

Cisco Unified Communications

March 2026

Download Cisco Unified Communications product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

Sample Customers

Information Not Available

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

Buyer's Guide

3CX Live Chat vs. Cisco Unified Communications

March 2026

Free Report: 3CX Live Chat vs. Cisco Unified Communications

Find out what your peers are saying about 3CX Live Chat vs. Cisco Unified Communications and other solutions. Updated: March 2026.

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