3CX Live Chat vs GoToMeeting comparison

Why PeerSpot?

3CX and GoTo are both solutions in the Virtual Meetings category. 3CX is ranked #6 with an average rating of 8.0, while GoTo is ranked #10. 3CX holds a 3.2% mindshare in VM, compared to GoTo’s 3.1% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 88% of GoTo users who would recommend it.

3CX Live Chat

Read 56 3CX Live Chat reviews

5,953 Views
2,500 Comparison Views

91% willing to recommend

GoToMeeting

Read 26 GoToMeeting reviews

2,399 Views
2,327 Comparison Views

88% willing to recommend

3CX Live Chat

GoToMeeting

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and GoToMeeting are competitive products catering to communication and collaboration solutions. 3CX Live Chat typically has the upper hand due to its versatile range of functionalities beyond meeting requirements.

Features: 3CX Live Chat offers simplified VoIP implementation, call queuing, and recording features. It supports mobility with mobile and desktop clients, integrating robustly with SIP gateways and WebRTC. GoToMeeting enables seamless virtual meetings, offering screen-sharing capabilities without installation requirements, providing a reliable experience.

Room for Improvement: 3CX Live Chat needs better Linux support and increased flexibility in open-source environments. Its call recording management and deployment settings require enhancements. GoToMeeting can be slow, its interface needs modernizing, and it would benefit from improved mobile device support and enhanced security features.

Ease of Deployment and Customer Service: 3CX Live Chat supports diverse deployment options, including public, private, hybrid cloud, and on-premises, offering a wider range of deployment flexibility than GoToMeeting's public cloud focus. Both provide strong international support but vary regionally, with 3CX having more deployment options.

Pricing and ROI: 3CX Live Chat presents cost-effectiveness with competitive pricing and no per-user license fees, offering scalable licensing options tailored to organizational needs. This results in a shorter ROI period due to its inclusive pricing model. GoToMeeting's pricing is perceived as higher, though it offers both free and paid subscriptions, with some users finding it expensive compared to alternatives despite recent price adjustments improving competitiveness.

To learn more, read our detailed 3CX Live Chat vs. GoToMeeting Report (Updated: September 2026).

Buyer's Guide

3CX Live Chat vs. GoToMeeting

September 2026

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Helped 913,683 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

6th

Average Rating

8.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

GoToMeeting

Ranking in Virtual Meetings

10th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.2%, up from 1.7% compared to the previous year. The mindshare of GoToMeeting is 3.1%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	3.2%
GoToMeeting	3.1%
Other	93.7%

Virtual Meetings

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

Read full review

Steve Abshire

Information Systems Specialist III at a university with 10,001+ employees

It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work.

Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a highly flexible and easy to use platform which offers many benefits to our customers."

"It is very easy to install and manage, provides all the features of a traditional phone system as well as VoIP to significantly cut telephone costs, is very stable without requiring significant resources to run, and has an easy-to-use web interface for configuration and management."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

"The integration between the video and voice is the most valuable solution."

"3CX Phone System has made the way we handle our calls much more efficient."

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

More 3CX Live Chat pros

"The feature set is very comparable with other virtual meeting products."

"In general, I find GoToMeeting very simple and easy to use."

"We can record meetings and share the screen with participants."

"The most valuable feature is the dial-in capability."

"The most important feature for me was the iPhone app."

"We need a meeting thing, hey, go find a meeting thing."

"The key advantage of GoToMeeting is the ability to use it without installing anything."

"It's easy to set up."

More GoToMeeting pros

Cons

"We had sync issues between the mobile clients and the desktop phones which needed vigorous testing and fault finding."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"The call logs/reporting functions need some improvement and are still very basic."

"It needs a better training and certification process."

"It would be really good to have an expanded range of VoIP handset hardware to include more Cisco phones."

"It would be great if the web meeting functionality could be extended to enable users to call standards-based video conferencing systems."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

More 3CX Live Chat cons

"The new version crashes my ISP. I don't like the new version."

"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."

"Lacks ease of connectivity, calendar integrations, and third-party app integrations."

"GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure."

"The interface is a little outdated and could be better."

"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."

"The product itself doesn't stand out against other options on the market."

"Manageability needs to be improved."

More GoToMeeting cons

Pricing and Cost Advice

"There is no add-on costing on the standard fees."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

More 3CX Live Chat pricing and cost advice

"GoToMeeting is a little bit expensive compared to other products."

"Negotiate for discounts."

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

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Top Industries

By visitors reading reviews

Construction Company

19%

Financial Services Firm

12%

Outsourcing Company

12%

Comms Service Provider

Outsourcing Company

17%

Construction Company

13%

Financial Services Firm

12%

Comms Service Provider

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	2
Large Enterprise	5

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...

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What needs improvement with 3CX Live Chat?

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...

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Comparisons

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Compared 5% of the time

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Compared 4% of the time

Drift Live Chat vs 3CX Live Chat

Compared 4% of the time

Digium Switchvox vs 3CX Live Chat

Compared 4% of the time

Webex vs 3CX Live Chat

Compared 3% of the time

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Webex vs GoToMeeting

Compared 11% of the time

Skype for Business vs GoToMeeting

Compared 8% of the time

Microsoft Teams vs GoToMeeting

Compared 8% of the time

TeamViewer vs GoToMeeting

Compared 8% of the time

HCL Sametime vs GoToMeeting

Compared 3% of the time

More GoToMeeting Competitors

Product Reports

Buyer's Guide

Live Chat

September 2026

Download 3CX Live Chat product report

Buyer's Guide

GoToMeeting

September 2026

Download GoToMeeting product report

Also Known As

3CX PBX

No data available

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

GoToMeeting excels in providing a reliable, easy-to-set-up platform offering screen sharing and connectivity across devices, enhancing communication efficiency.

GoToMeeting is renowned for its lightweight and low-latency capabilities, supporting numerous participants with robust chat, recording features, and cost-effective pricing. Its cloud-based storage and written transcripts are highly valued, while the flexible interface supports multiple operating systems. Users benefit from scalability, a dependable iPhone app, and quality security elements ensuring secure sessions. Its competitive pricing reinforces its market position, though challenges persist with audio quality, interface intuitiveness, and support in mobile devices. Users note issues with connection speeds and third-party integrations, signifying areas for improvement.

What are GoToMeeting's key features?

Ease of Setup: Simple installation process eliminating technical complications.
Reliable Performance: Consistent, dependable service fostering uninterrupted communication.
Screen Sharing: Facilitates easy content sharing during meetings.
High Scalability: Supports numerous participants for diverse meeting needs.
Cost-Effective: Competitive pricing enhances attractiveness for users.

What benefits can users expect in reviews?

Quality Security: Provides robust measures ensuring safe communications.
Cloud Storage: Offers storage options with written transcripts for easy access.
Dial-In Capability: Broad access via phone, enhancing flexibility.
Interface Flexibility: Adaptable to multiple operating systems ensuring wide accessibility.

GoToMeeting is extensively used across industries for facilitating meetings, customer interactions, and internal collaborations. It caters to company discussions, vendor relations, and customer conferences, aiding organizations in client communication, internal discussions, training, webinars, and support calls with varying degrees of reliance and satisfaction regarding performance and consistency.

GoTo

Sample Customers

Information Not Available

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Buyer's Guide

3CX Live Chat vs. GoToMeeting

September 2026

Free Report: 3CX Live Chat vs. GoToMeeting

Find out what your peers are saying about 3CX Live Chat vs. GoToMeeting and other solutions. Updated: September 2026.

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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.