3CX Live Chat vs GoToMeeting comparison

3CX and GoTo are both solutions in the Virtual Meetings category. 3CX is ranked #7 with an average rating of 8.0, while GoTo is ranked #6 with an average rating of 10.0. 3CX holds a 3.3% mindshare in VM, compared to GoTo’s 3.2% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 88% of GoTo users who would recommend it.

3CX Live Chat

Read 56 3CX Live Chat reviews

5,433 Views
2,282 Comparison Views

91% willing to recommend

GoToMeeting

Read 26 GoToMeeting reviews

2,145 Views
2,059 Comparison Views

88% willing to recommend

3CX Live Chat

GoToMeeting

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and GoToMeeting are competitive products catering to communication and collaboration solutions. 3CX Live Chat typically has the upper hand due to its versatile range of functionalities beyond meeting requirements.

Features: 3CX Live Chat offers simplified VoIP implementation, call queuing, and recording features. It supports mobility with mobile and desktop clients, integrating robustly with SIP gateways and WebRTC. GoToMeeting enables seamless virtual meetings, offering screen-sharing capabilities without installation requirements, providing a reliable experience.

Room for Improvement: 3CX Live Chat needs better Linux support and increased flexibility in open-source environments. Its call recording management and deployment settings require enhancements. GoToMeeting can be slow, its interface needs modernizing, and it would benefit from improved mobile device support and enhanced security features.

Ease of Deployment and Customer Service: 3CX Live Chat supports diverse deployment options, including public, private, hybrid cloud, and on-premises, offering a wider range of deployment flexibility than GoToMeeting's public cloud focus. Both provide strong international support but vary regionally, with 3CX having more deployment options.

Pricing and ROI: 3CX Live Chat presents cost-effectiveness with competitive pricing and no per-user license fees, offering scalable licensing options tailored to organizational needs. This results in a shorter ROI period due to its inclusive pricing model. GoToMeeting's pricing is perceived as higher, though it offers both free and paid subscriptions, with some users finding it expensive compared to alternatives despite recent price adjustments improving competitiveness.

To learn more, read our detailed 3CX Live Chat vs. GoToMeeting Report (Updated: August 2026).

Buyer's Guide

3CX Live Chat vs. GoToMeeting

August 2026

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Helped 908,800 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

7th

Average Rating

8.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

GoToMeeting

Ranking in Virtual Meetings

6th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.3%, up from 1.8% compared to the previous year. The mindshare of GoToMeeting is 3.2%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
GoToMeeting	3.2%
3CX Live Chat	3.3%
Other	93.5%

Virtual Meetings

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

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Steve Abshire

Information Systems Specialist III at a university with 10,001+ employees

It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work.

Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"The integration between the video and voice is the most valuable solution."

"It is very easy to install and manage, provides all the features of a traditional phone system as well as VoIP to significantly cut telephone costs, is very stable without requiring significant resources to run, and has an easy-to-use web interface for configuration and management."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"The ease of deployment and web interface to manage the phone system is without parallel, the phone system can be deployed within hours, and the cost saving to the client can be up to 80% compared to other systems with the same features."

"Mobility features and remote extensions work well."

"Over the past several years we have deployed and worked on over 100+ 3CX platforms in all shapes, sizes and flavors, from on premise to cloud based it is our go to solution for clients needing a robust UC/PBX platform."

"3CX Phone System has made the way we handle our calls much more efficient."

More 3CX Live Chat pros

"Classic GTM is an amazing product and much better than the competition."

"GoToMeeting is a nice program and they have a lot of features."

"The key advantage of GoToMeeting is the ability to use it without installing anything."

"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""

"The performance and stability are great; we don't have any issues."

"Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product."

"It's cost-effective."

"I have no issues with the performance and no issues with the way it works."

More GoToMeeting pros

Cons

"It would be really good to have an expanded range of VoIP handset hardware to include more Cisco phones."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"It is not supported by Linux versions. This product is also not open source, which is not much appreciated by the guys like me, who love experimenting with the codes of any product they receive."

"For firewall: Its advice is to disable the firewall to allow voice to pass through the network, but there are instants when you don't disable the firewall for security reasons that NAC port comes in."

"The Android and iPhone clients are great options but don't always work perfectly, even on wifi."

"I would like to see is for the status to have a “time in status” field so people can see how long someone has been in that particular status."

"No issues with the solution, except its services require a business model change."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

More 3CX Live Chat cons

"The newer user interface takes a bit longer to get used to."

"I didn't like the fact that they tried to make their new version look like Zoom."

"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."

"We have had issues with stability."

"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."

"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."

"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."

"The interface is a little outdated and could be better."

More GoToMeeting cons

Pricing and Cost Advice

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There is no add-on costing on the standard fees."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

More 3CX Live Chat pricing and cost advice

"Negotiate for discounts."

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"GoToMeeting is a little bit expensive compared to other products."

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Top Industries

By visitors reading reviews

Construction Company

20%

Financial Services Firm

14%

Outsourcing Company

Comms Service Provider

Construction Company

15%

Financial Services Firm

14%

Outsourcing Company

13%

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	2
Large Enterprise	5

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...

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What needs improvement with 3CX Live Chat?

See all answers

What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...

See all answers

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

See all answers

What is your primary use case for GoToMeeting?

I use the solution when someone is comfortable using it, and I recommend using it.

See all answers

What advice do you have for others considering GoToMeeting?

I rate the overall solution a nine out of ten.

See all answers

Comparisons

Zoom Workplace Business vs 3CX Live Chat

Compared 5% of the time

LiveChat vs 3CX Live Chat

Compared 5% of the time

Drift Live Chat vs 3CX Live Chat

Compared 4% of the time

Digium Switchvox vs 3CX Live Chat

Compared 3% of the time

Webex vs 3CX Live Chat

Compared 3% of the time

More 3CX Live Chat Competitors

Webex vs GoToMeeting

Compared 11% of the time

Microsoft Teams vs GoToMeeting

Compared 8% of the time

Skype for Business vs GoToMeeting

Compared 8% of the time

TeamViewer vs GoToMeeting

Compared 8% of the time

Zoom Workplace Business vs GoToMeeting

Compared 7% of the time

More GoToMeeting Competitors

Product Reports

Buyer's Guide

Live Chat

August 2026

Download 3CX Live Chat product report

Buyer's Guide

GoToMeeting

July 2026

Download GoToMeeting product report

Also Known As

3CX PBX

No data available

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

GoToMeeting excels in providing a reliable, easy-to-set-up platform offering screen sharing and connectivity across devices, enhancing communication efficiency.

GoToMeeting is renowned for its lightweight and low-latency capabilities, supporting numerous participants with robust chat, recording features, and cost-effective pricing. Its cloud-based storage and written transcripts are highly valued, while the flexible interface supports multiple operating systems. Users benefit from scalability, a dependable iPhone app, and quality security elements ensuring secure sessions. Its competitive pricing reinforces its market position, though challenges persist with audio quality, interface intuitiveness, and support in mobile devices. Users note issues with connection speeds and third-party integrations, signifying areas for improvement.

What are GoToMeeting's key features?

Ease of Setup: Simple installation process eliminating technical complications.
Reliable Performance: Consistent, dependable service fostering uninterrupted communication.
Screen Sharing: Facilitates easy content sharing during meetings.
High Scalability: Supports numerous participants for diverse meeting needs.
Cost-Effective: Competitive pricing enhances attractiveness for users.

What benefits can users expect in reviews?

Quality Security: Provides robust measures ensuring safe communications.
Cloud Storage: Offers storage options with written transcripts for easy access.
Dial-In Capability: Broad access via phone, enhancing flexibility.
Interface Flexibility: Adaptable to multiple operating systems ensuring wide accessibility.

GoToMeeting is extensively used across industries for facilitating meetings, customer interactions, and internal collaborations. It caters to company discussions, vendor relations, and customer conferences, aiding organizations in client communication, internal discussions, training, webinars, and support calls with varying degrees of reliance and satisfaction regarding performance and consistency.

GoTo

Sample Customers

Information Not Available

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Buyer's Guide

3CX Live Chat vs. GoToMeeting

August 2026

Free Report: 3CX Live Chat vs. GoToMeeting

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