GoToMeeting vs Microsoft Teams comparison

GoTo and Microsoft are both solutions in the Virtual Meetings category. GoTo is ranked #7 with an average rating of 9.5, while Microsoft is ranked #4 with an average rating of 8.5. GoTo holds a 3.4% mindshare in VM, compared to Microsoft’s 3.1% mindshare. Additionally, 88% of GoTo users are willing to recommend the solution, compared to 95% of Microsoft users who would recommend it.

GoToMeeting

Read 26 GoToMeeting reviews

1,606 Views
1,558 Comparison Views

88% willing to recommend

Microsoft Teams

Read 178 Microsoft Teams reviews

6,304 Views
2,269 Comparison Views

95% willing to recommend

GoToMeeting

Microsoft Teams

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

GoToMeeting and Microsoft Teams compete in the online meetings and collaboration software category. Microsoft Teams appears to have the upper hand due to its integration capabilities with the Microsoft ecosystem, enhancing collaboration beyond meetings.

Features: GoToMeeting offers high-quality audio and video, screen sharing, and conference recording, focusing on a simple and reliable setup. Microsoft Teams provides a comprehensive collaboration experience with integrated chat, document sharing, and third-party app connectivity, extending functionality within the Microsoft ecosystem.

Room for Improvement: GoToMeeting could enhance its integration with third-party applications and collaboration features to support wider team interactions. Improvements in user interface customization and advanced analytics for meeting performance are also potential areas for growth. Microsoft Teams can address its resource-intensive nature by optimizing for lower performance systems and enhancing load times for larger teams. Simplifying navigation for new users and improving offline capabilities are also areas where Teams can improve.

Ease of Deployment and Customer Service: GoToMeeting offers straightforward deployment and a user-friendly interface, making it easy for users to set up quickly. Conversely, Microsoft Teams requires more initial configuration due to its extensive feature set, but it benefits from Microsoft's comprehensive and accessible customer support, especially for organizations already utilizing Microsoft services.

Pricing and ROI: GoToMeeting provides competitive pricing for companies needing a dedicated meeting platform, yielding favorable ROI for basic meeting needs. Microsoft Teams, with higher initial investment due to its extensive capabilities, offers significant ROI, particularly for businesses invested in Microsoft technologies seeking an all-in-one communication and collaboration tool.

To learn more, read our detailed GoToMeeting vs. Microsoft Teams Report (Updated: April 2026).

Buyer's Guide

GoToMeeting vs. Microsoft Teams

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GoToMeeting

Ranking in Virtual Meetings

7th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Microsoft Teams

Ranking in Virtual Meetings

4th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

178

Ranking in other categories

Enterprise Social Software (2nd)

Mindshare comparison

As of May 2026, in the Virtual Meetings category, the mindshare of GoToMeeting is 3.4%, down from 3.6% compared to the previous year. The mindshare of Microsoft Teams is 3.1%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
Microsoft Teams	3.1%
GoToMeeting	3.4%
Other	93.5%

Virtual Meetings

Featured Reviews

Gavin Tomlins

Chief Information Officer at a pharma/biotech company with 11-50 employees

Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings

We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.

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Anna Virtsan

IT Project Manager at UkrSibbank

Have streamlined daily workflow and task management but still face inconvenience from recent interface changes and limited integration options

There are challenges and issues in Microsoft Teams, such as after recent updates where group chats were combined with Teams, chats, and groups into one. Users have to work with settings to make it normal again so Teams are separated from chats, and that was a really inconvenient update. Many users ask me to help make it back again to separate Teams and groups from one-to-one chats. That's probably the worst update they've made recently. Additionally, there are some minor features, such as when I work with messages, I don't have an actual forward or quote option when replying to someone's message. I need to be careful not to miss the quote sign. For a lot of people, they are confused about where the quotes option is. I've received a couple of hundred support tickets just regarding this issue. The function to share email to Teams chat doesn't work sometimes due to our compliance policies, and sometimes it would be nice to be able to forward an email to the group chat and have further discussions. Microsoft Teams could improve by being less glitchy because it glitches a lot, leading to undelivered emails and undelivered messages. It would be beneficial if the MS application Shifts, which adds functionality to groups, could be integrated into the groups calendar. Currently, many teams don't use the app because it is not integrated with the general calendar or the Outlook calendar, making it basically a useless application. The platform needs less Copilot and more people. The general Copilot integration into the platform is less glitchy, but Microsoft Teams is quite heavy and glitchy sometimes. Stability depends a lot on compliance restrictions, policies, and quality of internet. Sometimes, when updates are enrolling, the platform glitches, breaks, or shuts down.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It can provide good communication with external partners."

"I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."

"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work, the sound and video quality are solid, and the whiteboarding features were especially useful."

"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting."

"There is no lagging and the meeting interaction is seamless."

"Overall, this solution is very good, with only the management and pricing in need of improvement."

"It's easy to set up."

"Classic GTM is an amazing product and much better than the competition."

More GoToMeeting pros

"I think what the team likes most is the improvements when it comes to communication."

"It allows us to invite members to attend the meeting efficiently."

"Microsoft Teams has impacted my organization positively because we have taken the Microsoft Office suite altogether for enterprise level, which gives us exposure to all these platforms."

"The most valuable feature is the ability to have remote meetings with customers and colleagues."

"The feature I find to be the most valuable is the integration with document management capabilities and video conferencing, screen sharing, etc."

"The conversation capabilities and document management are the solution's most valuable features."

"You can add teams to a conversation. You can create reports, project plans, or many other things based on Microsoft solutions. It has improved communication between teams and within each team."

"For collaboration purposes, it's been very, very handy to use, and it's great for chat purposes."

More Microsoft Teams pros

Cons

"The new version crashes my ISP. I don't like the new version."

"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen, but that feature rarely worked."

"The newer user interface takes a bit longer to get used to."

"GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure."

"The interface is a little outdated and could be better."

"Many issues over time with phone echos and unusable audio."

"GoToMeeting is too slow, which is why we no longer use it."

"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."

More GoToMeeting cons

"I would say that Microsoft Team invitations from the calendar within the solution could be improved."

"The only thing that can be improved is that when you are talking one on one, there is no recording facility."

"Its screen-sharing feature could be better compared to a few competitors."

"Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial."

"The product is immature and lacks some of the features and functionality you would expect in a collaboration tool."

"Microsoft Teams does not have any features that Zoom, Skype, or Webex don't already have."

"They need to improve the scalability of Teams."

"The solution should improve internal and external data expansion. I am not able to send records to an external member who has been added to the call. I am only able to send the file to the internal member. These features should be enabled in that Teams so that during the call, we can share the document file and discuss at the same time."

More Microsoft Teams cons

Pricing and Cost Advice

"GoToMeeting is a little bit expensive compared to other products."

"Negotiate for discounts."

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"I rate the pricing as a five on a scale of one to ten, where one is cheap, and ten is expensive."

"The tool is cheaper than Google Meet. I rate it a three out of four."

"I would rate the product's pricing an eight out of ten."

"Microsoft Teams is priced less than other solutions, such as Bridge."

"There is a need to pay for the licensing... I know that the payments are made on a yearly basis...There are no extra costs in addition to the standard licensing."

"Microsoft Teams’s pricing is low."

"The solution's cost is high."

"I rate Microsoft Teams an eight out of ten for its pricing."

More Microsoft Teams pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Construction Company

10%

Comms Service Provider

10%

Performing Arts

10%

Financial Services Firm

19%

Construction Company

Marketing Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	66
Midsize Enterprise	45
Large Enterprise	72

Questions from the Community

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

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What is your primary use case for GoToMeeting?

I use the solution when someone is comfortable using it, and I recommend using it.

See all answers

What advice do you have for others considering GoToMeeting?

I rate the overall solution a nine out of ten.

See all answers

What is your experience regarding pricing and costs for Microsoft Teams?

My experience with pricing, setup cost, and licensing for Microsoft Teams is good and fine.

See all answers

What needs improvement with Microsoft Teams?

Microsoft Teams already comes with rich qualities, and the impact on the IT professional is very large with great features in terms of collaboration, team activity engagements, and friendly emojis ...

See all answers

What is your primary use case for Microsoft Teams?

My main use case for Microsoft Teams is team communications and collaborations, and sharing updates. For any task, we use Microsoft Teams. We share the specific builds for the distributions, and if...

See all answers

Comparisons

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Compared 12% of the time

Zoom Workplace Business vs GoToMeeting

Compared 11% of the time

Skype for Business vs GoToMeeting

Compared 10% of the time

TeamViewer vs GoToMeeting

Compared 7% of the time

PGi GlobalMeet vs GoToMeeting

Compared 6% of the time

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Atlassian Confluence vs Microsoft Teams

Compared 9% of the time

Symphony vs Microsoft Teams

Compared 8% of the time

Slack Business - Enterprise vs Microsoft Teams

Compared 8% of the time

Zoom Workplace Business vs Microsoft Teams

Compared 6% of the time

GoToWebinar vs Microsoft Teams

Compared 3% of the time

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Product Reports

Buyer's Guide

GoToMeeting

May 2026

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Buyer's Guide

Microsoft Teams

April 2026

Download Microsoft Teams product report

Also Known As

No data available

MS Teams

Overview

GoToMeeting excels in providing a reliable, easy-to-set-up platform offering screen sharing and connectivity across devices, enhancing communication efficiency.

GoToMeeting is renowned for its lightweight and low-latency capabilities, supporting numerous participants with robust chat, recording features, and cost-effective pricing. Its cloud-based storage and written transcripts are highly valued, while the flexible interface supports multiple operating systems. Users benefit from scalability, a dependable iPhone app, and quality security elements ensuring secure sessions. Its competitive pricing reinforces its market position, though challenges persist with audio quality, interface intuitiveness, and support in mobile devices. Users note issues with connection speeds and third-party integrations, signifying areas for improvement.

What are GoToMeeting's key features?

Ease of Setup: Simple installation process eliminating technical complications.
Reliable Performance: Consistent, dependable service fostering uninterrupted communication.
Screen Sharing: Facilitates easy content sharing during meetings.
High Scalability: Supports numerous participants for diverse meeting needs.
Cost-Effective: Competitive pricing enhances attractiveness for users.

What benefits can users expect in reviews?

Quality Security: Provides robust measures ensuring safe communications.
Cloud Storage: Offers storage options with written transcripts for easy access.
Dial-In Capability: Broad access via phone, enhancing flexibility.
Interface Flexibility: Adaptable to multiple operating systems ensuring wide accessibility.

GoToMeeting is extensively used across industries for facilitating meetings, customer interactions, and internal collaborations. It caters to company discussions, vendor relations, and customer conferences, aiding organizations in client communication, internal discussions, training, webinars, and support calls with varying degrees of reliance and satisfaction regarding performance and consistency.

GoTo

Microsoft Teams combines robust communication tools with seamless collaboration features. It supports video calls, chat, and integrates with Microsoft 365, enhancing remote work productivity.

Microsoft Teams offers a unified platform for effective communication and collaboration. It excels in video and audio call quality, supports file sharing, and facilitates real-time collaboration. Its integration with Microsoft 365, OneDrive, and SharePoint streamlines document management and enhances team productivity. Challenges include improving integration with third-party tools, optimizing memory usage, and refining the interface navigation. Key areas for enhancement include customization, task management, and multi-platform consistency. Nevertheless, Teams is pivotal for project management, communication, and document sharing across distributed teams.

What are the most important features of Microsoft Teams?

Seamless Communication: High-quality video and audio calls with reliable connectivity.
Real-Time Collaboration: Effective screen sharing and chat retention boost productivity.
Integration with Microsoft 365: Streamlined document management with OneDrive and SharePoint.
Comprehensive Task Management: Unified platform for managing tasks and scheduling meetings.
Robust File Sharing: Efficient data sharing and collaboration tools for teams.

What benefits and ROI can users expect?

Improved Productivity: Enhances remote work by streamlining communication and collaboration.
Efficient Document Management: Simplifies sharing and storage with integrated tools.
Enhanced Decision-Making: Facilitates team engagement and collaboration for better outcomes.
Streamlined Operations: Unifies tasks, messaging, and meetings on a single platform.

Microsoft Teams supports diverse industries by connecting collaborators across different locations. It is widely used for team collaboration, messaging, file sharing, and virtual meetings. Teams are enhancing project management, communication, and data sharing with effective integration into tools like Jira, Bitbucket, and SharePoint.

Microsoft

Sample Customers

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Honeywll, AIRFRANCE, AccuWeather, Lilly

Buyer's Guide

GoToMeeting vs. Microsoft Teams

April 2026

Free Report: GoToMeeting vs. Microsoft Teams

Find out what your peers are saying about GoToMeeting vs. Microsoft Teams and other solutions. Updated: April 2026.

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