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Microsoft Teams vs Zoom Workplace Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Microsoft Teams enhanced communication, saved commuting costs, and boosted productivity, despite varied opinions on its investment value.
Sentiment score
6.8
Users experienced significant cost savings and efficiency through Zoom Workplace Business's seamless communication and flexible meeting organization.
I have seen a return on investment from using Microsoft Teams.
Technical Lead at a tech services company with 501-1,000 employees
I have seen a return on investment with Microsoft Teams, as it definitely increases productivity and saves time.
Sr. Quality Analyst at Appinventiv
When I switched to Microsoft Teams, it became faster for everyone in my organization, helping improve the quality of delivery, save time, and reduce costs, making my organization more competitive in the market.
QA Lead at Trelleborg
We are able to cut our communication cost significantly and gain features we could have only dreamed of.
Team Lead at GE
Zoom definitely saves time and makes my work more efficient.
Senior Enterprise Account Executive at a tech company with 51-200 employees
I have seen a return on investment with Zoom Workplace Business, especially in terms of smooth meetings.
Data Engineer at a computer software company with 1,001-5,000 employees
 

Customer Service

Sentiment score
6.3
Microsoft Teams support is reliable for large enterprises but sometimes slow for small businesses, with 24/7 and premium options available.
Sentiment score
5.8
Users find Zoom Workplace Business intuitive, reducing support needs, though documentation and support expertise could be improved.
Microsoft Teams is one hundred percent stable.
QA Lead at Trelleborg
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
CEO at Planfirma Technologies Private Limited
We have cases where it took more than six months to resolve very basic issues.
IT Project Manager at UkrSibbank
Zoom has one of the best customer support globally, very proactive and responsive, very solution-oriented and professional.
Team Lead at GE
If there's an issue, I reach out to their support, and they respond quickly without major problems.
Consultant at Obeve
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
Business Director at central it
 

Scalability Issues

Sentiment score
7.8
Microsoft Teams efficiently supports large user volumes, integrates well with tools, and suits companies of all sizes despite channel limitations.
Sentiment score
7.2
Zoom Workplace Business is scalable and reliable, accommodating various meeting sizes and adapting to diverse organizational needs efficiently.
We have around thousands of employees in my project using it simultaneously and it is working smoothly.
Technical Lead at a tech services company with 501-1,000 employees
Microsoft Teams is a scalable solution.
Master in Cyber Security at Ganpat University
Microsoft Teams can be scalable for more than 1,000 people, and I have seen video conferences with 5,000 participants, so the scale is incredible.
Senior Software Engineer at Endava
Scalability is good.
Product Manager at a computer software company with 51-200 employees
Microsoft Teams automatically removes noise.
Business Director at central it
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
Consultant at Obeve
 

Stability Issues

Sentiment score
7.5
Microsoft Teams is highly rated for stability, with rare issues linked to connectivity and improvements noted in updates.
Sentiment score
7.9
Zoom Workplace Business is praised for exceptional reliability and performance, outperforming competitors with high stability and quality ratings.
I appreciate the ability of Microsoft Teams to control the quality of the call.
IT Project Manager at UkrSibbank
The kind of issue is that it always asks for the password, and I think for Citrix or for a shared platform, it is not really easy to manage, and it is not stable.
IT Director at ATOS
In my experience, Microsoft Teams is stable.
System Administrator at Interswitch
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
Corporate Development Manager at Komagene
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Director at a consultancy with 11-50 employees
Zoom Workplace Business is stable in my experience.
Data Engineer at a computer software company with 1,001-5,000 employees
 

Room For Improvement

Microsoft Teams needs better stability, memory use, AI integration, and smoother cross-platform functionality with enhanced file sharing and interface.
Zoom Workplace Business needs improvements in integration, security, usability, extended features, improved connectivity, and enhanced audio-visual quality.
AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support.
CEO at Planfirma Technologies Private Limited
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.
Microsoft Practice Lead at a tech services company with 11-50 employees
Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail.
Team Lead at a tech services company with 51-200 employees
Creating different teams or channels for specific people, rather than including the entire organization, would be really helpful.
Data Engineer at a computer software company with 1,001-5,000 employees
For students, it would be beneficial to have access through the university for longer meetings.
Student at a university with 201-500 employees
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
Customer Success Manager at PeerSpot
 

Setup Cost

Microsoft Teams' pricing is flexible and varies widely; it offers economical bundles but can be costly with advanced features.
Enterprise users value Zoom's scalable pricing, though some seek more flexibility between free and paid tiers with added features.
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
CEO at Planfirma Technologies Private Limited
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
Microsoft Practice Lead at a tech services company with 11-50 employees
Regarding the license, the Microsoft 365 license I am taking is quite expensive, and every year it goes higher.
IT Manager at R K Khanna and Associates
Zoom Workplace Business is one of the most cost-effective online meeting solutions and virtual meeting solutions.
Team Lead at GE
For education use, having more affordable access through institutions would be beneficial.
Student at a university with 201-500 employees
Zoom could make its pricing more reasonable for individual users.
Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at a financial services firm with 10,001+ employees
 

Valuable Features

Microsoft Teams enhances productivity and collaboration with AI features, seamless integrations, and user-friendly tools for global communication.
Zoom Workplace Business excels in user-friendliness, features, security, and integration, making it ideal for virtual meetings and webinars.
Teams offers the ability to record sessions and store them in OneDrive, which provides 1 terabyte of space.
CEO at Planfirma Technologies Private Limited
The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.
Team Lead at a tech services company with 51-200 employees
The biggest advantage of Microsoft Teams is that it is a combined package where I can do chat, video conferencing, work on spreadsheets, documents, and other things with many people sitting at my desk, which makes work easy, especially with clients who are in remote locations, so it saves a lot of time.
IT Manager at R K Khanna and Associates
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
Student at a university with 201-500 employees
the ability to share your screen
Customer Success Manager at PeerSpot
Zoom is user-friendly, straightforward, and easy to connect with.
Finance, Budget & Management Information Systems Reporting Divisional Head (Ibg) at a financial services firm with 10,001+ employees
 

Categories and Ranking

Microsoft Teams
Ranking in Virtual Meetings
3rd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
181
Ranking in other categories
Enterprise Social Software (2nd)
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
234
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Virtual Meetings category, the mindshare of Microsoft Teams is 3.9%, up from 3.5% compared to the previous year. The mindshare of Zoom Workplace Business is 5.9%, down from 14.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Zoom Workplace Business5.9%
Microsoft Teams3.9%
Other90.2%
Virtual Meetings
 

Featured Reviews

Ayush Saxena - PeerSpot reviewer
Engineer at a comms service provider with 10,001+ employees
Collaboration has transformed daily work and supports seamless global voice communication
Microsoft Teams could be improved, especially regarding contact center solutions which have a growing need for omnichannel capabilities, integrating with external platforms such as social media and email for a unified experience. Minor improvements might include reintroducing features such as GPU options available in classic Microsoft Teams to address issues in modern Microsoft Teams related to video meetings and content sharing. Furthermore, essential information such as who started or ended recordings should be more accessible in the Microsoft Teams admin center. I rate it a nine because Microsoft Teams occasionally experiences glitches in the client, leading to missing chat history or other transient issues. The performance issues with the desktop client and the support service complexities contribute to my rating being less than perfect. I have not identified any other improvements needed for Microsoft Teams.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Construction Company
12%
Outsourcing Company
11%
Manufacturing Company
9%
Outsourcing Company
12%
Construction Company
11%
Financial Services Firm
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise76
By reviewers
Company SizeCount
Small Business102
Midsize Enterprise33
Large Enterprise112
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Teams?
From an organizational point of view, the pricing and setup costs for Microsoft Teams are right, especially since it integrates all the new technologies coming to market, including AI and various A...
What needs improvement with Microsoft Teams?
One issue is that now it requires the presenter to initiate the meeting. Previously, anyone could quickly become a presenter, but now I have to ask or request for the presentation. This can cause p...
What is your primary use case for Microsoft Teams?
I have been using Microsoft Teams for more than ten years, and it is one of the key communication tools in my organization. I use it for my personal purposes as well. For any kind of communications...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
What needs improvement with Zoom?
I would like the price to be a bit lower. Besides pricing, there are no other points I would like to see improved.
 

Also Known As

MS Teams
No data available
 

Overview

 

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Microsoft Teams vs. Zoom Workplace Business and other solutions. Updated: September 2026.
916,117 professionals have used our research since 2012.