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Microsoft Teams vs Sendbird comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Teams
Ranking in Enterprise Social Software
1st
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
166
Ranking in other categories
Virtual Meetings (4th)
Sendbird
Ranking in Enterprise Social Software
10th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
7
Ranking in other categories
Help Desk Software (13th)
 

Mindshare comparison

As of April 2025, in the Enterprise Social Software category, the mindshare of Microsoft Teams is 12.7%, down from 18.5% compared to the previous year. The mindshare of Sendbird is 0.4%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software
 

Featured Reviews

Arun Srivastav - PeerSpot reviewer
Seamless presentation and collaboration enhance organizational productivity
There are three main areas for improvement: Firstly, AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support. Secondly, it should allow participants to remain visible during presentations, enhancing interaction. Lastly, it needs broader integration capabilities with other products, like Salesforce ( /vendors/salesforce ), which is currently limited.
Pranay Koley - PeerSpot reviewer
Facilitates user communication with rich features
In our company, we are using Sendbird for building a chat feature within our salon application.  I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool's integration with OneNote and Power BI is good. The current version of Microsoft Teams is significantly more user-friendly compared to previous versions. I find it easy to handle any user needs and provide assistance. The device installation process is straightforward, and configuring it for users is not complicated. This seamless and user-friendly experience makes it easy to connect with everyone."
"The solution's most valuable features are robust security and communication within teams or channels."
"Arranging online meetings is the most valuable feature of Microsoft Teams."
"The product is continually growing to add new features and functionality."
"You can ping, chat, and call someone, and at the same time, on the next tab, you can see all the documents related to what someone is referring to."
"I find the chat and messaging system in Microsoft Teams the most valuable for productivity. We replaced Zoom and other video conferencing tools with Teams for internal and external video calls. Teams is now our standard tool for communication, handling both audio and video conference calls."
"There is a new Skype feature in Teams that is excellent."
"The tool is simple to use."
"There are many useful features with Sendbird."
"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."
"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."
"Sendbird is very flexible, and they have made great strides towards optimization."
"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."
"Sendbird is reliable and generally crash-free."
"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."
"The Sendbird developer portal provides each step, including methods, making it easy to implement."
 

Cons

"One area where the product could be improved is its operational memory utilization."
"The solution should standardize the options across platforms. What I mean by that is, sometimes, on the mobile, there are not the same options and set up features and functions as are available on the web or on the desktop app. Everything should have the exact same functionality, otherwise, it's difficult if some people are on mobile and others are on desktop."
"Microsoft Teams is quite demanding on bandwidth, which has been a problem during the COVID situation because we don't get enterprise-class bandwidth at home."
"I look forward to AI-based features in future releases."
"The software could be optimized for Mac systems because sometimes it is slow and consumes a lot of memory."
"The solution's interface probably needs to be a bit different in terms of cloud sharing."
"I'd like Microsoft to start adding more AI functionality into Teams."
"The product should provide a to-do list feature."
"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."
"More analytics tools could be integrated into Sendbird."
"I thought that there should be the audio and the video call functionality as well."
"Their pricing is very high compared to competitors, which is a concern for us."
"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."
"Impersonating a user or using a template user to send messages for development purposes would be very useful."
"The documentation for integrating with the Flutter framework is lacking detailed information."
"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."
 

Pricing and Cost Advice

"We have a license needed to use Microsoft Teams."
"The solution is part of enterprise Microsoft 365 licensing."
"The solution's pricing is average."
"Microsoft Teams is priced less than other solutions, such as Bridge."
"The tool's price is part of MS Office 365 and I would rate its pricing five out of ten. The tool's licensing costs are monthly."
"Pricing is free to a threshold and then after that you have to license per user."
"We are using the free version of the solutions."
"We get the solution on a corporate plan, where everything is included."
"There is a starter plan for $399 per month, and a pro plan for $799 dollars."
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Top Industries

By visitors reading reviews
Educational Organization
70%
Financial Services Firm
7%
Government
3%
Computer Software Company
3%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Teams?
The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly.
What is your experience regarding pricing and costs for Microsoft Teams?
Microsoft Teams comes with Office 365 ( /products/office-365-reviews ) licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack ( /...
What needs improvement with Microsoft Teams?
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations. Users often don't know they have messages from another company unless they...
What is your experience regarding pricing and costs for Sendbird?
Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...
What needs improvement with Sendbird?
The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...
What is your primary use case for Sendbird?
In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication betwe...
 

Comparisons

No data available
 

Also Known As

MS Teams
Sendbird Calls, Sendbird Desk
 

Overview

 

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly
Information Not Available
Find out what your peers are saying about Microsoft Teams vs. Sendbird and other solutions. Updated: March 2025.
847,625 professionals have used our research since 2012.