Microsoft Teams and Sendbird are communication solution contenders, with Teams being a broad collaboration tool and Sendbird focused on chat services. Microsoft Teams leads with integration capabilities, while Sendbird excels in specialized chat features.
Features: Microsoft Teams includes video conferencing, file sharing, and integration with the Microsoft Office ecosystem. It provides functionalities for creating and sharing content, scheduling meetings, and utilizing built-in autosave features. Sendbird offers advanced messaging, robust chat functionalities, and real-time chat features, including typing indicators and receipt IDs.
Room for Improvement: Microsoft Teams could enhance feature discovery for new users, improve mobile app efficiency, and reduce resource consumption on devices. Sendbird might focus on expanding its integration capabilities, enhancing user interface elements for easier navigation, and offering more detailed analytics for chat interactions.
Ease of Deployment and Customer Service: Microsoft Teams offers easy deployment with a robust support network, benefiting from Microsoft's extensive resources. Sendbird provides a streamlined setup process with customizable options, though it may require more technical integration efforts and offers tailored solutions for specific chat needs.
Pricing and ROI: Microsoft Teams is generally cost-effective, especially for businesses within the Microsoft ecosystem, enhancing ROI through existing investments. Sendbird's pricing reflects its specialized capabilities, offering scalable plans that promise significant returns for businesses focusing on messaging infrastructure.
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
I have logged tickets for Office 365 and received responses within 24 hours, depending on the severity.
Microsoft Teams is scalable, and I have successfully conducted sessions with close to forty people without significant issues.
The scalability is quite effective.
Microsoft Teams is stable once the setup is completed properly.
Sendbird works well overall, the stability is sometimes affected by chat lists being randomly ordered rather than in chronological order.
It needs broader integration capabilities with other products, like Salesforce, which is currently limited.
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.
Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail.
The documentation for integrating with the Flutter framework is lacking detailed information.
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
The subscription cost is quite high, which prevents us from subscribing before the project completion and user testing.
Microsoft Teams is also noted for its compliance with GDPR and SOC 2, ensuring data security and compliance.
The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.
It serves everything in one place and improves communication within organizations.
Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value.
| Product | Market Share (%) |
|---|---|
| Microsoft Teams | 14.0% |
| Sendbird | 0.9% |
| Other | 85.1% |
| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 41 |
| Large Enterprise | 66 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 4 |
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We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.
Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.
Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.
What are Sendbird's most noteworthy features?Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.
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