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Microsoft Teams vs Sendbird comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Teams
Ranking in Enterprise Social Software
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
169
Ranking in other categories
Virtual Meetings (3rd)
Sendbird
Ranking in Enterprise Social Software
10th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
7
Ranking in other categories
Help Desk Software (13th)
 

Mindshare comparison

As of August 2025, in the Enterprise Social Software category, the mindshare of Microsoft Teams is 14.4%, down from 14.9% compared to the previous year. The mindshare of Sendbird is 0.8%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software
 

Featured Reviews

Arun Srivastav - PeerSpot reviewer
Seamless presentation and collaboration enhance organizational productivity
There are three main areas for improvement: Firstly, AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support. Secondly, it should allow participants to remain visible during presentations, enhancing interaction. Lastly, it needs broader integration capabilities with other products, like Salesforce, which is currently limited.
Pranay Koley - PeerSpot reviewer
Facilitates user communication with rich features
In our company, we are using Sendbird for building a chat feature within our salon application.  I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the video call and document-sharing features."
"Team sharing is really cool. It's great to have remote access, document sharing, and collaboration during calls and meetings."
"I use the solution to chat with my team."
"The planner and the breakout rooms are good and helpful features in Microsoft Teams."
"All the functions I needed were supported very well, making the product very effective."
"It's a very simple software that's very easy to understand."
"The most valuable features of Microsoft Teams are the calendar integration and the integration of chat and chat history into events."
"The tool's integration capabilities are seamless."
"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."
"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."
"The Sendbird developer portal provides each step, including methods, making it easy to implement."
"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."
"Sendbird is reliable and generally crash-free."
"There are many useful features with Sendbird."
"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."
"Sendbird is very flexible, and they have made great strides towards optimization."
 

Cons

"They should add an integration API for the solution."
"The solution's security features could be improved."
"Inability to call into meetings."
"Sometimes, other participants cannot see the shared screen during meetings. The tool also needs to automatically switch to devices as we change them. When I try to switch audio from speaker to Bluetooth, I have to manually do that."
"One thing that could be improved is the auto-correction feature. When we type, we often send messages with spelling errors. While there is an edit feature to correct these mistakes, I think spelling-checking capabilities could still be improved."
"It's not as easy to augment your meetings as it is with competitors. For example, in Zoom, if I want to add attendees, I just grab the meeting link and post it to them. With Teams, how to do this is not as clear."
"I would like to see more customization options in the product such as more integration with other tools."
"Whiteboard should be standard rather than an app."
"Impersonating a user or using a template user to send messages for development purposes would be very useful."
"I thought that there should be the audio and the video call functionality as well."
"The documentation for integrating with the Flutter framework is lacking detailed information."
"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."
"Their pricing is very high compared to competitors, which is a concern for us."
"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."
"More analytics tools could be integrated into Sendbird."
"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."
 

Pricing and Cost Advice

"I’m unsure about the exact cost, but I believe it’s reasonable. Using Teams for collaboration, video conferencing, and messaging helps save costs, especially for communicating with third-party companies worldwide."
"Pricing is free to a threshold and then after that you have to license per user."
"You don't buy only the Teams license; you buy it as part of the Microsoft 365 bundle."
"I rate Microsoft Teams an eight out of ten for its pricing."
"If you have clients who do not have a computer and are joining with their phones it's an additional fee of $5.00 per user."
"The tool's price is part of MS Office 365 and I would rate its pricing five out of ten. The tool's licensing costs are monthly."
"In our experience, pricing may differ from country to country, with some regions offering more favorable rates due to local payment arrangements."
"Microsoft Teams is priced less than other solutions, such as Bridge."
"There is a starter plan for $399 per month, and a pro plan for $799 dollars."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Manufacturing Company
9%
Computer Software Company
8%
Government
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Teams?
The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly.
What is your experience regarding pricing and costs for Microsoft Teams?
I have no information about the cost as these are subsidized when procured by companies. Getting a home version cheaper or free would be a better option so students or college-goers can utilize the...
What needs improvement with Microsoft Teams?
I am unable to determine which features of Microsoft Teams are the most valuable because we do not have full capabilities due to our Exchange server being on-premise and OneDrive not being authoriz...
What is your experience regarding pricing and costs for Sendbird?
Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...
What needs improvement with Sendbird?
The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...
What is your primary use case for Sendbird?
In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication betwe...
 

Also Known As

MS Teams
Sendbird Calls, Sendbird Desk
 

Overview

 

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly
Information Not Available
Find out what your peers are saying about Microsoft Teams vs. Sendbird and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.