Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.
| Product | Market Share (%) |
|---|---|
| Sendbird | 0.9% |
| Slack Business - Enterprise | 15.8% |
| Microsoft Teams | 14.0% |
| Other | 69.3% |
Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.
What are Sendbird's most noteworthy features?Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.
Sendbird was previously known as Sendbird Calls, Sendbird Desk.
| Author info | Rating | Review Summary |
|---|---|---|
| Junior Software Developer at Weavers Web Solutions Private Limited | 4.0 | We use Sendbird to implement a chat feature in our salon app with Flutter. It offers valuable features like metadata, online/offline messaging, and reactions, but needs better Flutter documentation and occasional stability improvements for accurate message ordering. |
| Senior Software Engineer at freelancer | 4.0 | I have used Sendbird for real-time chatting in applications with video calling and social media functionalities. It offers valuable features like receipt IDs and typing indicators, though integrating more analytics tools and emoji functionalities could enhance it further. |
| Software Engineer at Howl | 3.5 | We use Sendbird's JavaScript SDK for our React Native app to manage chat functions efficiently. Its flexibility and optimization are beneficial, though occasionally the documentation does not align with SDK behavior, necessitating workarounds. Overall, it simplifies chat management. |
| Software engineer at freelancer | 4.0 | We used Sendbird to facilitate communication in our travel-based company, appreciating its API-based backend management and scalability. However, we faced issues with connection delays and adaptation challenges during updates, although improvements are in progress. |
| Senior Mobile Application Developer at qodors | 4.5 | I implemented Sendbird for business and customer chatting in a US-based application. The Sendbird developer portal is user-friendly and easy to integrate, especially in React Native projects. Audio and video call features need updating. Sendbird is simpler than alternatives. |
| Sr. Android Engineer at a comms service provider with 501-1,000 employees | 4.0 | We integrated Sendbird into our healthcare app for chat, improving over CometChat with reliable messaging features like images and videos. However, the support is lacking during crashes, and the pricing is higher than competitors. |
| Software Engineer at a tech services company with 501-1,000 employees | 4.5 | In our experience, Sendbird was instrumental in creating chats for different platforms to facilitate communication between borrowers and loan officers on mortgage applications. File transfer was a key feature, though it could benefit from user impersonation for testing purposes. |
