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Sendbird pros and cons

Vendor: Sendbird

4.2 out of 5

11 reviews
91% willing to recommend

Pros & Cons summary

Sendbird offers features akin to WhatsApp, including statuses, message reactions, and file transfers, enhancing user engagement. The developer portal simplifies implementation, but documentation lacks Flutter integration details, leading to delays and connection issues. Real-time messaging features enhance user experience, though higher pricing and unexpected SDK behavior require consideration. Improvements in multi-platform SDKs and team synchronization are needed. Rapid chat system creation boosts app usage, despite some challenges.

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Prominent pros & cons

PROS

Sendbird offers features similar to WhatsApp, enhancing value with online and offline statuses, message reactions, and replies.

The developer portal provides comprehensive steps and methods, simplifying implementation.

File transfer stands out as a valuable feature, facilitating the sending of files and images in chats.

Sendbird supports real-time messaging with features like receipt ID and typing indicators.

It enables the creation of a chat system from scratch rapidly, enhancing user engagement and app usage time.

CONS

Documentation lacks detailed guidance for integrating with Flutter, causing difficulties in user connection and token management.

Separate connection requirements to Sendbird lead to chat initiation delays.

Pricing is higher compared to competitors, posing concerns.

Unexpected SDK behavior contradicts the documentation, necessitating workarounds.

Multi-platform SDK improvements and better team synchronization are needed to address initialization order issues.

Sendbird Pros review quotes

Shadrach Godwish Chukwu

SDR and Workflow Automation Specialist at a tech services company with 11-50 employees

Jun 2, 2026

Sendbird is a very strong, reliable tool when it comes to real-time communications.

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Vice President, Technology (Mobile Architecture & Platform Lead) at Playfora

Jun 14, 2026

Sendbird has positively impacted my organization by giving the users of my product a feeling of community that we wanted to give, which has really increased the app usage time.

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Support Engineer at a tech vendor with 5,001-10,000 employees

May 31, 2026

Sendbird has positively impacted my organization because we do not have to build custom chatbots with code, and we could do no-code deployment, which is simply straightforward.

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Enterprise Social Software

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AR

Agustin Reinoso

Software Engineer at a financial services firm with 51-200 employees

Jun 15, 2026

Sendbird is really valuable because I was able to create a chat from scratch in two to three days and a custom chat in a week by implementing things from scratch.

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Junior Software Developer at Weavers Web Solutions Private Limited

Dec 23, 2024

Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value.

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RJ

Senior Software Engineer at freelancer

Nov 11, 2024

Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators.

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Software Engineer at Howl

Nov 14, 2024

Sendbird is very flexible, and they have made great strides towards optimization.

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SK

Sanath Kavatooru

Software engineer at freelancer

Oct 9, 2024

The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices.

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Senior Mobile Application Developer at qodors

Oct 4, 2024

The Sendbird developer portal provides each step, including methods, making it easy to implement.

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AA

Sr. Android Engineer at a comms service provider with 501-1,000 employees

Oct 24, 2024

Sendbird is reliable and generally crash-free.

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Sendbird Cons review quotes

Shadrach Godwish Chukwu

SDR and Workflow Automation Specialist at a tech services company with 11-50 employees

Jun 2, 2026

If I could improve one thing, I would add more built-in analytics around conversations, such as clearer insights on response times, common issues, and agent performance.

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Vice President, Technology (Mobile Architecture & Platform Lead) at Playfora

Jun 14, 2026

Their teams could be better in sync, as I had a very bad bug wherein all three SDKs had a problematic initialization order that required a bug fix version to be released after 17 email exchanges to finally get them to agree that the fault was on their side, which was pretty painful.

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Support Engineer at a tech vendor with 5,001-10,000 employees

May 31, 2026

Sendbird can be improved by looking into the app ID and improvements on a daily basis.

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Enterprise Social Software

Download Free Report

Find out what your peers are saying about Sendbird, Microsoft, Adobe and others in Enterprise Social Software. Updated: May 2026.

900,644 professionals have used our research since 2012.

AR

Agustin Reinoso

Software Engineer at a financial services firm with 51-200 employees

Jun 15, 2026

For Sendbird to be improved, I would say creating more multi-platform SDKs is essential.

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Junior Software Developer at Weavers Web Solutions Private Limited

Dec 23, 2024

The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration.

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RJ

Senior Software Engineer at freelancer

Nov 11, 2024

More analytics tools could be integrated into Sendbird.

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Software Engineer at Howl

Nov 14, 2024

At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds.

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SK

Sanath Kavatooru

Software engineer at freelancer

Oct 9, 2024

A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat.

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Senior Mobile Application Developer at qodors

Oct 4, 2024

I thought that there should be the audio and the video call functionality as well.

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AA

Sr. Android Engineer at a comms service provider with 501-1,000 employees

Oct 24, 2024

Their pricing is very high compared to competitors, which is a concern for us.

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Show 1 more reviews (out of 11)

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