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Sendbird pros and cons

Vendor: Sendbird
4.2 out of 5
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Pros & Cons summary

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Prominent pros & cons

PROS

Sendbird offers features like online and offline statuses, message reactions, and replies, similar to WhatsApp, adding significant value.
The backend system managed by Sendbird eliminates the need for caching systems or local storage on user devices.
Sendbird supports real-time messaging with features such as receipt IDs and typing indicators.
Sendbird allows for no-code deployment, simplifying integration and reducing development time for chat modules in web and mobile applications.
Sendbird enhances user engagement by creating a community feeling within apps, increasing app usage time.

CONS

Documentation for integrating with Flutter lacks detail, causing challenges in connecting users and managing tokens for sessions.
Sendbird requires a separate connection, leading to delays in chat initiation.
Pricing is high compared to competitors, raising concern.
Handling and visibility of unread message counts need improvement.
A significant bug in SDK initialization order required extensive communication to resolve.
 

Sendbird Pros review quotes

Shadrach Godwish Chukwu - PeerSpot reviewer
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
Jun 2, 2026
Sendbird is a very strong, reliable tool when it comes to real-time communications.
Esha Imran - PeerSpot reviewer
Software Engineer in Test at a tech services company with 201-500 employees
Jun 26, 2026
Overall, Sendbird is a solid choice if you are looking for a reliable, scalable chat solution without the overhead of building and maintaining your own messaging infrastructure.
RF
Senior Software Professional at Merkle INC
Jun 16, 2026
Sendbird positively impacts my organization by reducing our time to create the chat module for the applications over the web and the Android and iOS mobile applications, allowing us to easily integrate this chat feature with less time.
Learn what your peers think about Sendbird. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,800 professionals have used our research since 2012.
Abhishek Arora - PeerSpot reviewer
Vice President, Technology (Mobile Architecture & Platform Lead) at Playfora
Jun 14, 2026
Sendbird has positively impacted my organization by giving the users of my product a feeling of community that we wanted to give, which has really increased the app usage time.
Gaurav-Bansal - PeerSpot reviewer
Support Engineer at a tech vendor with 5,001-10,000 employees
May 31, 2026
Sendbird has positively impacted my organization because we do not have to build custom chatbots with code, and we could do no-code deployment, which is simply straightforward.
AR
Software Engineer at a financial services firm with 51-200 employees
Jun 15, 2026
Sendbird is really valuable because I was able to create a chat from scratch in two to three days and a custom chat in a week by implementing things from scratch.
Pranay Koley - PeerSpot reviewer
Junior Software Developer at Weavers Web Solutions Private Limited
Dec 23, 2024
Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value.
RJ
Senior Software Engineer at freelancer
Nov 11, 2024
Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators.
Adam Allison - PeerSpot reviewer
Software Engineer at Howl
Nov 14, 2024
Sendbird is very flexible, and they have made great strides towards optimization.
SK
Software engineer at freelancer
Oct 9, 2024
The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices.
 

Sendbird Cons review quotes

Shadrach Godwish Chukwu - PeerSpot reviewer
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
Jun 2, 2026
If I could improve one thing, I would add more built-in analytics around conversations, such as clearer insights on response times, common issues, and agent performance.
Esha Imran - PeerSpot reviewer
Software Engineer in Test at a tech services company with 201-500 employees
Jun 26, 2026
One area that could be improved is the handling and visibility of unread message counts.
RF
Senior Software Professional at Merkle INC
Jun 16, 2026
To improve Sendbird, it could provide features such as those in WhatsApp, including allowing users to share their current location and live location, and enabling users to keep and share their current status with others.
Learn what your peers think about Sendbird. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,800 professionals have used our research since 2012.
Abhishek Arora - PeerSpot reviewer
Vice President, Technology (Mobile Architecture & Platform Lead) at Playfora
Jun 14, 2026
Their teams could be better in sync, as I had a very bad bug wherein all three SDKs had a problematic initialization order that required a bug fix version to be released after 17 email exchanges to finally get them to agree that the fault was on their side, which was pretty painful.
Gaurav-Bansal - PeerSpot reviewer
Support Engineer at a tech vendor with 5,001-10,000 employees
May 31, 2026
Sendbird can be improved by looking into the app ID and improvements on a daily basis.
AR
Software Engineer at a financial services firm with 51-200 employees
Jun 15, 2026
For Sendbird to be improved, I would say creating more multi-platform SDKs is essential.
Pranay Koley - PeerSpot reviewer
Junior Software Developer at Weavers Web Solutions Private Limited
Dec 23, 2024
The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration.
RJ
Senior Software Engineer at freelancer
Nov 11, 2024
More analytics tools could be integrated into Sendbird.
Adam Allison - PeerSpot reviewer
Software Engineer at Howl
Nov 14, 2024
At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds.
SK
Software engineer at freelancer
Oct 9, 2024
A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat.