


Ivanti ITSM and Sendbird operate in the IT service management and communication enhancement categories, respectively. Ivanti leans towards comprehensive IT management solutions, while Sendbird stands out for real-time conversation capabilities.
Features: Ivanti ITSM is notable for automation capabilities, service catalog features, and integration with IT asset management, focusing on incident, patch, and change request management. Sendbird emphasizes real-time messaging, conversation management, and file sharing, offering features like online/offline statuses and seamless integration, particularly effective for enhancing chat experiences.
Room for Improvement: Ivanti ITSM needs to enhance patching for non-Windows OS, improve support responsiveness, and provide better integration options. Areas of improvement include portal customization and AI integration enhancements. Sendbird could benefit from better support services, a more competitive pricing structure, and handling of unread messages. Users want greater flexibility in chat interface customization and integrated analytics.
Ease of Deployment and Customer Service: Ivanti ITSM offers deployment across hybrid, public, and on-premises clouds, having mixed customer service experiences, while Sendbird is primarily deployed in public and private clouds, excelling in real-time support but facing criticism for its support costs. Ivanti's varied deployment options attract diverse IT environments, whereas Sendbird excels in providing reliable chat capabilities.
Pricing and ROI: Ivanti ITSM operates on a subscription model, potentially expensive for smaller users but beneficial for larger teams due to integration with asset management. ROI is achieved through workflow time savings. Sendbird is considered expensive compared to competitors but justifies cost through improved real-time communication efficiency. Its ROI is valuable, particularly in real-time communication scenarios, despite high initial investments.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
The main return was not something of direct cost tracking on my own side, but more on the time saved, the faster response, and the reduced pressure on agents.
I have seen a return on investment, including saved money, saved time, and the requirement of very few resources or employees to implement Sendbird chat.
It allowed us to focus on validating business workflows and user experience instead of troubleshooting core messaging functionality.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
Ivanti is very responsive and releases new features and updates in a timely manner.
The resolution to some problems that involved multiple SDKs came in a little later and required a lot of effort from my end to get the solution out.
The team was responsive and helpful in addressing technical questions.
Customer support is great; whenever I require support from Sendbird team, I receive a response within 24 hours.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
The solution is good and scalable, with no limitations faced in adding new devices or scaling the solution overall.
It has very good connection management which helps a large number of concurrent users to connect and use the chatbot and also helps to maintain traffic spikes.
Chats still came in real time, and agents could manage multiple conversations without the system slowing down.
The scalability is quite effective.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
Ivanti Automation is very robust and reliable with no latency issues or glitches.
I would rate the stability from one to ten as a nine.
Conversations loaded properly, messages delivered in real time, and the system generally stayed responsive even when chat volumes increased significantly.
The chatbot availability is approximately 99% and even if some services are down, it does not affect the chatbot availability.
Sendbird was a stable and reliable platform throughout my experience.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
There could be an improvement in the ability to easily integrate other systems without extensive development.
The user interface could be more futuristic and modernized in terms of styling and colors.
Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool.
With AI-driven development happening, I would say include more AI-driven development or include more options on different libraries and languages.
More flexibility in configuring unread count behavior, along with clearer documentation and debugging tools for these scenarios, would make it easier for developers and QA teams to validate and troubleshoot messaging workflows.
The documentation for integrating with the Flutter framework is lacking detailed information.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
I think the pricing aspect is cost-efficient.
overall it is an expensive product as compared to other peers
The subscription cost is quite high, which prevents us from subscribing before the project completion and user testing.
Compared to other chat providers, Sendbird is not that expensive to integrate.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.
Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests.
What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system.
Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value.
On average, I save two weeks per project compared to building custom chatbots.
Having the full history in one place makes a very big difference because agents can quickly understand what has already happened and continue helping customers without making them repeat themselves.



| Company Size | Count |
|---|---|
| Small Business | 161 |
| Midsize Enterprise | 82 |
| Large Enterprise | 558 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 5 |
| Large Enterprise | 3 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?
What benefits should be evaluated in reviews?
In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
Ivanti ITSM offers powerful automation with AI integration, featuring customizable service management solutions like self-service, Self Heal, service catalog, and ticketing systems, supporting incident, change, and asset management.
Ivanti ITSM combines stability, scalability, and cost-effectiveness, providing automation and AI-driven enhancements for handling incidents, changes, and assets. Users highlight its easy customization, user-friendly interface, and seamless integration with third-party tools. Notable for its patch management, endpoint visibility, and powerful workflows, Ivanti ITSM allows tailored service requests and comprehensive IT management, suitable for large and small enterprises. However, it requires enhancements for integration with non-Windows systems and some third-party tools, particularly improving self-service portal, UI, language localization, and support documentation. Configuration requirements, patching, and pricing models are also noted as areas needing refinement.
What are the standout features of Ivanti ITSM?Ivanti ITSM is implemented widely in sectors like HR and finance for digital transformation, leveraging ITIL-certified processes and customizable workflows for comprehensive service desk operations. Its integration of intelligent chatbots and central support centers addresses IT needs efficiently, favored by organizations seeking ServiceNow alternatives.
Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.
Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.
What are Sendbird's most noteworthy features?Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.
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