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IFS Cloud Platform vs Sendbird comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Automation Anywhere boosts efficiency, reduces costs, speeds processes, improves customer service, and delivers ROI in 6-18 months.
Sentiment score
5.5
IFS Cloud Platform offers long-term ROI, with some users seeing 4.5x returns in 18 months, improving efficiency and reporting.
Sentiment score
6.1
Sendbird streamlined operations, reduced costs, and enhanced user engagement, boosting business performance without a custom chat infrastructure.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
Software Developer at Boston Scientific
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Software Engineer Intern at a university with 11-50 employees
Automation Anywhere has helped us save money.
RPA Solution Architect at a computer software company with 51-200 employees
Our team has started working 30 to 50 percent faster, along with a cost saving of around 30 percent and a reduction in downtime by 30 percent.
Cloud Operations Engineer
The main return was not something of direct cost tracking on my own side, but more on the time saved, the faster response, and the reduced pressure on agents.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
I have seen a return on investment, including saved money, saved time, and the requirement of very few resources or employees to implement Sendbird chat.
Senior Software Professional at Merkle INC
It allowed us to focus on validating business workflows and user experience instead of troubleshooting core messaging functionality.
Software Engineer in Test at a tech services company with 201-500 employees
 

Customer Service

Sentiment score
6.9
Automation Anywhere's support is praised for responsiveness but criticized for delays and inconsistent expertise, with premium services offering faster resolutions.
Sentiment score
5.5
IFS Cloud Platform has mixed reviews; users cite excellent local support but slow responses and documentation challenges.
Sentiment score
5.4
Sendbird's customer service is helpful and knowledgeable, but response times vary, especially with technical or multi-SDK issues.
Whenever we need help, we can reach out to them, and they help us out.
Software Developer at Boston Scientific
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
Software Engineer Intern at a university with 11-50 employees
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
Solution architect at Boston Scientific
The resolution to some problems that involved multiple SDKs came in a little later and required a lot of effort from my end to get the solution out.
Vice President, Technology (Mobile Architecture & Platform Lead) at Playfora
The team was responsive and helpful in addressing technical questions.
Software Engineer in Test at a tech services company with 201-500 employees
Customer support is great; whenever I require support from Sendbird team, I receive a response within 24 hours.
Senior Software Professional at Merkle INC
 

Scalability Issues

Sentiment score
7.2
Automation Anywhere offers scalable, flexible solutions for diverse environments, supporting seamless expansion with centralized control and robust API features.
Sentiment score
7.6
IFS Cloud Platform is highly scalable and adaptable, suitable for varied businesses, yet requires attention to hardware and updates.
Sentiment score
6.2
Sendbird scales effectively, supporting millions of messages and thousands of users, despite some SDK limits and documentation challenges.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
Sr. Manager, Finance Transformation at Amkor Technology, Inc.
The centralized control room allows us to orchestrate and manage bots seamlessly.
Associate Leadership Team at a financial services firm with 10,001+ employees
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
Director at a computer software company with 51-200 employees
IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.
Consultant at Arcwide
It has very good connection management which helps a large number of concurrent users to connect and use the chatbot and also helps to maintain traffic spikes.
Support Engineer at a tech vendor with 5,001-10,000 employees
Chats still came in real time, and agents could manage multiple conversations without the system slowing down.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
The scalability is quite effective.
Junior Software Developer at Weavers Web Solutions Private Limited
 

Stability Issues

Sentiment score
7.0
Automation Anywhere is generally stable but experiences vary; proper setup and updates improve reliability despite occasional glitches.
Sentiment score
8.0
IFS Cloud Platform is highly stable, with occasional user-induced issues, earning an 8-9/10 for reliability and adaptability.
Sentiment score
7.0
Users find Sendbird stable with minor issues, strong support, scalable for high chat volumes, and effective AI capabilities.
With the latest applications, there are no significant issues like freezing or crashing.
Senior RPA Team Leader at a tech services company with 11-50 employees
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
Director Automation CEO at a financial services firm with 10,001+ employees
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
Intelligent Automation Engineering Manager at a financial services firm with 5,001-10,000 employees
Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.
Consultant at Arcwide
Conversations loaded properly, messages delivered in real time, and the system generally stayed responsive even when chat volumes increased significantly.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
The chatbot availability is approximately 99% and even if some services are down, it does not affect the chatbot availability.
Support Engineer at a tech vendor with 5,001-10,000 employees
Sendbird was a stable and reliable platform throughout my experience.
Software Engineer in Test at a tech services company with 201-500 employees
 

Room For Improvement

Automation Anywhere faces challenges with cost, user-friendliness, integration, legacy compatibility, support, scalability, and licensing for small businesses.
IFS Cloud users find documentation unclear, tools inflexible, integration challenging, support lacking, and pricing high, hindering performance and usability.
Sendbird needs documentation, SDK stability improvements, and enhanced features for better integration, support, and user experience.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Low Code Developer at a manufacturing company with 10,001+ employees
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
Software Developer at Boston Scientific
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
Infrastructure Lead at a tech vendor with 10,001+ employees
There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.
Senior Director at a consultancy with 1,001-5,000 employees
They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.
Consultant at Arcwide
It would be useful if the platform could identify bottlenecks, predict capacity management issues, and recommend specific actions to users before operations are impacted.
Cloud Operations Engineer
With AI-driven development happening, I would say include more AI-driven development or include more options on different libraries and languages.
Software Engineer at a financial services firm with 51-200 employees
More flexibility in configuring unread count behavior, along with clearer documentation and debugging tools for these scenarios, would make it easier for developers and QA teams to validate and troubleshoot messaging workflows.
Software Engineer in Test at a tech services company with 201-500 employees
The documentation for integrating with the Flutter framework is lacking detailed information.
Junior Software Developer at Weavers Web Solutions Private Limited
 

Setup Cost

Automation Anywhere's pricing is competitive and scalable but may be costly for small organizations despite bulk discounts.
IFS Cloud Platform offers competitive user-based pricing with negotiable discounts, though potentially costly for smaller businesses requiring multiple modules.
Sendbird is often considered expensive, with limited trial users and starting plans at $399, influencing purchasing decisions.
It is more cost-efficient compared to all other RPA platforms.
AI/Robotics Process Automation Specialist at Bell
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
Developer at a consultancy with 10,001+ employees
It is not cheap, with costs ranging between 700 to 800 dollars per month.
Director, Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
overall it is an expensive product as compared to other peers
Vice President, Technology (Mobile Architecture & Platform Lead) at Playfora
The subscription cost is quite high, which prevents us from subscribing before the project completion and user testing.
Junior Software Developer at Weavers Web Solutions Private Limited
Compared to other chat providers, Sendbird is not that expensive to integrate.
Senior Software Professional at Merkle INC
 

Valuable Features

Automation Anywhere simplifies task automation with a user-friendly interface, integration support, and features that enhance efficiency and productivity.
IFS Cloud Platform offers a modern, customizable UI, robust modules, and seamless integration to enhance efficiency across industries.
Sendbird enhances communication through real-time messaging, easy integration, scalability, and diverse features, boosting efficiency and user engagement.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
Low Code Developer at a manufacturing company with 10,001+ employees
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Manager at a manufacturing company with 1,001-5,000 employees
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
Solution architect at Boston Scientific
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules.
Consultant at Arcwide
IFS Cloud Platform has impacted my organization by allowing our team to spend less time reconciling data and more time executing business operations.
Cloud Operations Engineer
There are fewer fields on the user screen compared to other products.
Senior Director at a consultancy with 1,001-5,000 employees
Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value.
Junior Software Developer at Weavers Web Solutions Private Limited
On average, I save two weeks per project compared to building custom chatbots.
Support Engineer at a tech vendor with 5,001-10,000 employees
Having the full history in one place makes a very big difference because agents can quickly understand what has already happened and continue helping customers without making them repeat themselves.
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
661
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
IFS Cloud Platform
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
32
Ranking in other categories
CRM (29th), Customer Experience Management (9th), Field Service Management (2nd), Help Desk Software (16th), ERP (19th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (4th), Local Government CRM (11th), IT Asset Management (12th), IT Service Management (ITSM) (16th), License Management (2nd)
Sendbird
Average Rating
8.4
Reviews Sentiment
6.1
Number of Reviews
13
Ranking in other categories
Help Desk Software (9th), Enterprise Social Software (5th), AI Customer Experience Personalization (1st), AI Customer Support (3rd)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
reviewer2268153 - PeerSpot reviewer
Cloud Operations Engineer
Integrated planning has improved production scheduling and now reduces downtime and costs
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.
Shadrach Godwish Chukwu - PeerSpot reviewer
SDR and Workflow Automation Specialist at a tech services company with 11-50 employees
Organized real-time customer chats have improved support efficiency and response handling
One thing I found unique about Sendbird is how smooth the real-time chat feels. It does not feel delayed or clunky. Conversations flow naturally, as though you are talking to someone in real time. If I could improve one thing, I would add more built-in analytics around conversations, such as clearer insights on response times, common issues, and agent performance. That would make it much easier to optimize support without relying on external tools. One improvement I see for Sendbird would be more flexibility in customizing the chat interface, especially around how conversations are displayed for agents. Sometimes, when handling multiple chats, having better layout controls or quick filters would make it much easier to stay organized. I also would appreciate more built-in analytics inside the platform itself, such as clearer breakdowns of response times, chat resolution rates, and common customer issues. Right now, you often need external tools to get that level of insights. Overall, it works very well, but those improvements would make the day-to-day support work much smoother and much more efficient.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
12%
Construction Company
11%
Outsourcing Company
7%
Manufacturing Company
13%
Construction Company
10%
Computer Software Company
8%
Financial Services Firm
8%
Construction Company
22%
Manufacturing Company
17%
Financial Services Firm
7%
Media Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business159
Midsize Enterprise81
Large Enterprise553
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise10
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise5
Large Enterprise3
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive featur...
What needs improvement with IFS Applications?
There are features that came up during implementation that we are not actually using today, such as field service man...
What is your primary use case for IFS Applications?
My main use case for IFS Cloud Platform is for production planning, where I typically use it for production schedulin...
What is your experience regarding pricing and costs for Sendbird?
My experience with pricing, setup cost, and licensing indicates that pricing was expensive, but Sendbird was kind eno...
What needs improvement with Sendbird?
To improve Sendbird, my suggestion is to not launch products in Beta; live stream was launched in Beta. Their teams c...
What is your primary use case for Sendbird?
My main use case for Sendbird is to give chat functionality to our users and also a live stream feature in the app. A...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
IFS Applications, Assyst, IFS Cloud
Sendbird Calls, Sendbird Desk
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Information Not Available
Find out what your peers are saying about IFS Cloud Platform vs. Sendbird and other solutions. Updated: June 2026.
904,748 professionals have used our research since 2012.