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Atlassian Confluence vs Microsoft Teams comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Users find Atlassian Confluence delivers significant ROI through cost-effectiveness, efficiency, knowledge sharing, and improved operational ease.
Sentiment score
6.0
Microsoft Teams boosts communication and productivity with real-time collaboration and virtual meeting convenience, despite varying ROI experiences.
I have seen a return on investment from using Microsoft Teams.
Technical Lead at a tech services company with 501-1,000 employees
I have seen a return on investment with Microsoft Teams, as it definitely increases productivity and saves time.
Sr. Quality Analyst at Appinventiv
When I switched to Microsoft Teams, it became faster for everyone in my organization, helping improve the quality of delivery, save time, and reduce costs, making my organization more competitive in the market.
QA Lead at a manufacturing company with 10,001+ employees
 

Customer Service

Sentiment score
6.3
Atlassian Confluence's customer service is friendly, but technical support varies, with some users relying on forums or internal teams.
Sentiment score
6.4
Microsoft Teams' support is responsive but inconsistent, with satisfaction divided and premium tiers offering more reliable help.
This team manages all queries and uses various plugins, such as Tempo for time tracking.
Manager QA at [x]cube LABS
The Atlassian technical support team is reachable through different platforms.
Project Manager at a transportation company with 10,001+ employees
Microsoft Teams is one hundred percent stable.
QA Lead at a manufacturing company with 10,001+ employees
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
CEO at Planfirma Technologies Private Limited
We have cases where it took more than six months to resolve very basic issues.
IT Project Manager at UkrSibbank
 

Scalability Issues

Sentiment score
7.1
Atlassian Confluence is scalable and adaptable, though large teams may face challenges, especially in high-user cloud environments.
Sentiment score
7.8
Microsoft Teams efficiently scales to support diverse user volumes, providing seamless performance for both small and large organizations.
We have around thousands of employees in my project using it simultaneously and it is working smoothly.
Technical Lead at a tech services company with 501-1,000 employees
Microsoft Teams is a scalable solution.
Master in Cyber Security at Ganpat University
Microsoft Teams can be scalable for more than 1,000 people, and I have seen video conferences with 5,000 participants, so the scale is incredible.
Senior Software Engineer at Endava
 

Stability Issues

Sentiment score
7.9
Atlassian Confluence is stable and reliable, with rare minor issues, improved performance, and effective communication on maintenance.
Sentiment score
7.5
Microsoft Teams is reliable and stable, scoring 8-10, with minor infrequent issues like connectivity or call drops.
I appreciate the ability of Microsoft Teams to control the quality of the call.
IT Project Manager at UkrSibbank
The kind of issue is that it always asks for the password, and I think for Citrix or for a shared platform, it is not really easy to manage, and it is not stable.
IT Director at ATOS
In my experience, Microsoft Teams is stable.
System Administrator at Interswitch
 

Room For Improvement

Users seek improvements in Confluence's search, UI, integration, collaboration, content organization, pricing, and project management features.
Microsoft Teams needs performance, integration, and UI improvements to address memory issues, stability, AI limitations, and user experience challenges.
The company using Atlassian Confluence needs to have a very clear structure for where information will be organized.
GM at a real estate/law firm with 501-1,000 employees
The software does not currently have any kind of AI integration.
Manager QA at [x]cube LABS
This chart used AI to offer users the option to create it based on the data.
Sr Consultant at a tech services company with 10,001+ employees
AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support.
CEO at Planfirma Technologies Private Limited
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.
Microsoft Practice Lead at a tech services company with 11-50 employees
Microsoft could take into consideration specific use cases with some restrictions, such as improving the compatibility between cloud and non-cloud setup.
System Egineer at Degroof-Petercam
 

Setup Cost

Enterprise buyers find Atlassian Confluence costly due to licensing, user volume, and plugin-related expenses, requiring strategic cost management.
Microsoft Teams enterprise pricing varies, bundled in Microsoft 365 packages, with additional costs for advanced features or regional arrangements.
It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.
Manager QA at [x]cube LABS
Money is a factor because Atlassian Confluence is not free.
Project Manager at a transportation company with 10,001+ employees
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
CEO at Planfirma Technologies Private Limited
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
Microsoft Practice Lead at a tech services company with 11-50 employees
Regarding the license, the Microsoft 365 license I am taking is quite expensive, and every year it goes higher.
IT Manager at R K Khanna and Associates
 

Valuable Features

Atlassian Confluence integrates with Jira for seamless teamwork, offering flexible collaboration, robust organization, and customizable document management.
Microsoft Teams enhances productivity with AI call summaries, integration with Microsoft 365, and robust collaboration features like video conferencing.
You can easily link Atlassian Confluence into a Jira ticket, which allows for a quick overview when you are in the ticket system and the ability to quickly dive deeper into the Wiki directly.
GM at a real estate/law firm with 501-1,000 employees
This tool provides a single repository for interacting with the entire team.
Sr Consultant at a tech services company with 10,001+ employees
I use Atlassian Confluence for task management and other project management tasks, such as reporting, visualization of tasks, tracking the progress of tickets, and understanding how work is progressing.
Project Manager at a transportation company with 10,001+ employees
Teams offers the ability to record sessions and store them in OneDrive, which provides 1 terabyte of space.
CEO at Planfirma Technologies Private Limited
The biggest advantage of Microsoft Teams is that it is a combined package where I can do chat, video conferencing, work on spreadsheets, documents, and other things with many people sitting at my desk, which makes work easy, especially with clients who are in remote locations, so it saves a lot of time.
IT Manager at R K Khanna and Associates
The biggest benefit from Microsoft Teams is its simplicity to use the tools and the facility to search on the conversation or on the transcript solution.
Manager at NetEase
 

Categories and Ranking

Atlassian Confluence
Ranking in Enterprise Social Software
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Knowledge Management Software (2nd)
Microsoft Teams
Ranking in Enterprise Social Software
2nd
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
181
Ranking in other categories
Virtual Meetings (3rd)
 

Mindshare comparison

As of November 2026, in the Enterprise Social Software category, the mindshare of Atlassian Confluence is 7.1%, down from 8.0% compared to the previous year. The mindshare of Microsoft Teams is 6.8%, down from 11.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Microsoft Teams6.8%
Atlassian Confluence7.1%
Other86.1%
Enterprise Social Software
 

Featured Reviews

PR
GM at a real estate/law firm with 501-1,000 employees
Collaborative workspace has improved cross-team documentation and now supports structured projects
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company using Atlassian Confluence needs to have a very clear structure for where information will be organized. As I mentioned, we have subsections that contain the same information, which makes searching problematic. When you search for a project, you suddenly get fifteen pages about the same project, which does not make sense. A lot of these issues lie with the site owner who needs to be more structured in their usage of the tool. Atlassian Confluence is used during meetings, especially during product evaluations where we work on collaborative projects. We also use it as a note dashboard for brainstorming and similar activities.
Ayush Saxena - PeerSpot reviewer
Engineer at a comms service provider with 10,001+ employees
Collaboration has transformed daily work and supports seamless global voice communication
Microsoft Teams could be improved, especially regarding contact center solutions which have a growing need for omnichannel capabilities, integrating with external platforms such as social media and email for a unified experience. Minor improvements might include reintroducing features such as GPU options available in classic Microsoft Teams to address issues in modern Microsoft Teams related to video meetings and content sharing. Furthermore, essential information such as who started or ended recordings should be more accessible in the Microsoft Teams admin center. I rate it a nine because Microsoft Teams occasionally experiences glitches in the client, leading to missing chat history or other transient issues. The performance issues with the desktop client and the support service complexities contribute to my rating being less than perfect. I have not identified any other improvements needed for Microsoft Teams.
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Answers from the Community

NC
Content Manager at PeerSpot
Nov 17, 2021
Nov 17, 2021
Because Microsoft Teams is not a wiki, therefore it makes no sense to compare it to Confluence, a wiki. And one should be careful not to store wiki content in (Teams) chats because the data in the chat is not structured and is very difficult to find again. We would never choose Atlassian products again because the prices increase very much every year, longstanding errors are not fixed, the lic...
See 2 answers
TS
CIO with 501-1,000 employees
Oct 18, 2021
Because Microsoft Teams is not a wiki, therefore it makes no sense to compare it to Confluence, a wiki. And one should be careful not to store wiki content in (Teams) chats because the data in the chat is not structured and is very difficult to find again. We would never choose Atlassian products again because the prices increase very much every year, longstanding errors are not fixed, the licensing for on-premise is exorbitantly high and you are practically forced to store the data on the Atlassian servers. That's why we have several projects underway that aim to replace JIRA, Confluence, etc. And it is a great joy and relief for all team members to be getting closer to this goal.
Nov 17, 2021
Microsoft Teams has good conference call quality and is perfect for large group meetings - the up to 90k+ capacity is amazing! The simplicity of scheduling for video conferencing, especially when using Outlook for email and calendar, makes everything very easy. One click to schedule the meeting, one click activates the meeting. It's that easy. They offer different options with backgrounds, which our teams like very much. One favorite feature is the repository, which is great for knowledge management. We can store and retrieve documents, maintain control, and collaborate freely and easily with each other. We would like to see the same functionality between mobile and desktop applications, though. Some of the features vary greatly and this can make things difficult. Microsoft Teams takes up a lot of bandwidth, which can slow things down at peak times. This can also affect things like screen sharing, downloading, and losing sound and video. The Wiki software that comes with Atlassian Confluence is great. Atlassian Confluence is extremely intuitive and user-friendly; you don’t have to be tech-savvy to use it. Atlassian Confluence has a great offering of templates that can be used for just about any situation, such as creating documents, charts, or enhanced tables. The hyper-linking and drawing tools are one of our favorite features. Atlassian Confluence recently stopped offering the self-hosted version of the product. The cloud-based service currently offered can be very expensive for smaller companies. There could also be more flexibility when it comes to editing a page to make it look the way you want it to look. Conclusion For what we were looking for, we felt Microsoft Teams was the best fit. You get great collaborative options, documentation workflows, and follow-up. The additional benefit of extraordinary call conferencing options that are fully integrated with the Microsoft ecosystem made it a very easy choice for us.
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
12%
Construction Company
10%
Outsourcing Company
8%
Financial Services Firm
14%
Outsourcing Company
12%
Construction Company
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise77
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
What is your experience regarding pricing and costs for Microsoft Teams?
From an organizational point of view, the pricing and setup costs for Microsoft Teams are right, especially since it integrates all the new technologies coming to market, including AI and various A...
What needs improvement with Microsoft Teams?
One issue is that now it requires the presenter to initiate the meeting. Previously, anyone could quickly become a presenter, but now I have to ask or request for the presentation. This can cause p...
What is your primary use case for Microsoft Teams?
My primary use case for Microsoft Teams is day-to-day communication and collaboration with colleagues across different teams and locations. I use it for chats, virtual meetings, sharing documents a...
 

Also Known As

Confluence
MS Teams
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Honeywll, AIRFRANCE, AccuWeather, Lilly
Find out what your peers are saying about Atlassian Confluence vs. Microsoft Teams and other solutions. Updated: September 2026.
920,929 professionals have used our research since 2012.