Atlassian Confluence and Microsoft Teams both fall under the collaboration and documentation solutions category. Microsoft Teams seems to have the upper hand in real-time communication due to its seamless integrations with Microsoft 365 and video conferencing abilities.
Features: Atlassian Confluence is known for its documentation and knowledge sharing, providing robust wiki functionalities and rich text capacities. It integrates well with JIRA, enhancing project management capabilities. Its design documentation and add-on customizations offer flexibility for various organizational needs. Microsoft Teams excels in real-time communication, featuring video conferencing and seamless integration with Microsoft 365 applications. Its standout feature is the smooth transition from chat to video call, enabling effective hybrid work models.
Room for Improvement: Confluence could enhance workflows, search capabilities, and graphical support for agile processes, along with better customization and third-party app integration, such as with Slack and Teams. Microsoft Teams could improve resource consumption, integration with Outlook, and load times. Additional performance optimizations and AI capabilities would further strengthen its offering.
Ease of Deployment and Customer Service: Both Confluence and Microsoft Teams offer various deployment models, including public and private cloud options. Users have mixed experiences with Confluence's technical support, often pointing out inconsistencies in responsiveness. Microsoft Teams benefits from Microsoft’s robust support network, although users sometimes seek more streamlined deployment support.
Pricing and ROI: Confluence's tiered pricing can include additional costs for third-party integrations, with savings found in information management and reduced onboarding times. Its flexible licensing supports large content management. Microsoft Teams is often seen as cost-effective, especially when bundled with Microsoft 365. It provides significant ROI through enhanced communication and collaboration, particularly for teams already using Microsoft products.
I have seen a return on investment from using Microsoft Teams.
This team manages all queries and uses various plugins, such as Tempo for time tracking.
The Atlassian technical support team is reachable through different platforms.
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
We have cases where it took more than six months to resolve very basic issues.
We have not needed to contact Microsoft support for the last six years.
We have around thousands of employees in my project using it simultaneously and it is working smoothly.
Microsoft Teams is a scalable solution.
Microsoft Teams can be scalable for more than 1,000 people, and I have seen video conferences with 5,000 participants, so the scale is incredible.
I appreciate the ability of Microsoft Teams to control the quality of the call.
Microsoft Teams is stable once the setup is completed properly.
For stability in Microsoft Teams, I would rate it a five.
The company using Atlassian Confluence needs to have a very clear structure for where information will be organized.
The software does not currently have any kind of AI integration.
This chart used AI to offer users the option to create it based on the data.
AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support.
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.
Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail.
It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.
Money is a factor because Atlassian Confluence is not free.
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
Regarding the license, the Microsoft 365 license I am taking is quite expensive, and every year it goes higher.
You can easily link Atlassian Confluence into a Jira ticket, which allows for a quick overview when you are in the ticket system and the ability to quickly dive deeper into the Wiki directly.
This tool provides a single repository for interacting with the entire team.
I use Atlassian Confluence for task management and other project management tasks, such as reporting, visualization of tasks, tracking the progress of tickets, and understanding how work is progressing.
Teams offers the ability to record sessions and store them in OneDrive, which provides 1 terabyte of space.
The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.
The biggest advantage of Microsoft Teams is that it is a combined package where I can do chat, video conferencing, work on spreadsheets, documents, and other things with many people sitting at my desk, which makes work easy, especially with clients who are in remote locations, so it saves a lot of time.
| Product | Mindshare (%) |
|---|---|
| Microsoft Teams | 8.4% |
| Atlassian Confluence | 5.3% |
| Other | 86.3% |
| Company Size | Count |
|---|---|
| Small Business | 39 |
| Midsize Enterprise | 27 |
| Large Enterprise | 52 |
| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 44 |
| Large Enterprise | 70 |
Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.
Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.
Confluence has multiple deployment options to provide the flexibility your organization needs.
Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.
For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.
Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.
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We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.
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