Atlassian Confluence and Microsoft Teams compete in the collaboration software category. Confluence is preferred for documentation and knowledge sharing, while Teams holds an edge in communication due to its robust video conferencing and integration capabilities.
Features: Confluence excels in ease of use, offers vast plugins, and facilitates seamless JIRA integration, making it ideal for collaborative content creation with version control. Microsoft Teams provides strong video conferencing, seamless integration with Office 365, and excellent communication tools, allowing users to conduct virtual meetings efficiently and collaborate on documents.
Room for Improvement: Confluence requires enhancement in search functionality and collaborative editing. Pricing for plugins can be costly, with limitations noted in document formatting for complex documents. Microsoft Teams needs better external tool integration, improved file-sharing capabilities, and mobile app feature parity, with some users overwhelmed by frequent updates.
Ease of Deployment and Customer Service: Confluence offers flexible deployment options that suit varied business needs, though complexity arises in larger setups. Microsoft Teams, being cloud-native, integrates well with existing Microsoft products, necessitating strong internet infrastructure. Customer service is satisfactory for both, with Confluence users needing more responsive support in terms of Enterprise licensing.
Pricing and ROI: Confluence's costs can increase with plugin additions and end-user licenses but is valued for its documentation features. Microsoft Teams, included in Office 365, is viewed as cost-effective, providing a comprehensive solution with less cost compared to individual offerings, leading to good ROI through enhanced productivity and streamlined processes.
This team manages all queries and uses various plugins, such as Tempo for time tracking.
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
I have logged tickets for Office 365 and received responses within 24 hours, depending on the severity.
Microsoft Teams is scalable, and I have successfully conducted sessions with close to forty people without significant issues.
Microsoft Teams is stable once the setup is completed properly.
The software does not currently have any kind of AI integration.
This chart used AI to offer users the option to create it based on the data.
Microsoft could take into consideration specific use cases with some restrictions, such as improving the compatibility between cloud and non-cloud setup.
Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail.
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.
It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
This tool provides a single repository for interacting with the entire team.
Microsoft Teams is also noted for its compliance with GDPR and SOC 2, ensuring data security and compliance.
The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.
It serves everything in one place and improves communication within organizations.
Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.
Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.
Confluence has multiple deployment options to provide the flexibility your organization needs.
Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.
For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.
Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.
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