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Microsoft Teams vs Skype for Business comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Microsoft Teams boosts communication and productivity with real-time collaboration and virtual meeting convenience, despite varying ROI experiences.
Sentiment score
6.5
Companies report cost savings, improved communication, global connectivity, and quick ROI by switching to Skype for Business.
I have seen a return on investment from using Microsoft Teams.
Technical Lead at a tech services company with 501-1,000 employees
I have seen a return on investment with Microsoft Teams, as it definitely increases productivity and saves time.
Sr. Quality Analyst at Appinventiv
When I switched to Microsoft Teams, it became faster for everyone in my organization, helping improve the quality of delivery, save time, and reduce costs, making my organization more competitive in the market.
QA Lead at a manufacturing company with 10,001+ employees
The telephone cost savings are measurable and positive.
Assistant Information Technology Officer at a retailer with 10,001+ employees
 

Customer Service

Sentiment score
6.4
Microsoft Teams' support is responsive but inconsistent, with satisfaction divided and premium tiers offering more reliable help.
Sentiment score
6.4
Microsoft's Skype for Business support receives mixed reviews, praised for responsiveness but sometimes critiqued for troubleshooting challenges.
Microsoft Teams is one hundred percent stable.
QA Lead at a manufacturing company with 10,001+ employees
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
CEO at Planfirma Technologies Private Limited
We have cases where it took more than six months to resolve very basic issues.
IT Project Manager at UkrSibbank
The documentation covers most situations but the product's declining support status from Microsoft is something you feel when you look for answers to less common issues.
Assistant Information Technology Officer at a retailer with 10,001+ employees
 

Scalability Issues

Sentiment score
7.8
Microsoft Teams efficiently scales to support diverse user volumes, providing seamless performance for both small and large organizations.
Sentiment score
7.3
Skype for Business offers strong scalability, supporting various business sizes with seamless integration, despite minor large conference limitations.
We have around thousands of employees in my project using it simultaneously and it is working smoothly.
Technical Lead at a tech services company with 501-1,000 employees
Microsoft Teams is a scalable solution.
Master in Cyber Security at Ganpat University
Microsoft Teams can be scalable for more than 1,000 people, and I have seen video conferences with 5,000 participants, so the scale is incredible.
Senior Software Engineer at Endava
We are not a huge organization and the Skype for Business server handles our user numbers comfortably.
Assistant Information Technology Officer at a retailer with 10,001+ employees
 

Stability Issues

Sentiment score
7.5
Microsoft Teams is reliable and stable, scoring 8-10, with minor infrequent issues like connectivity or call drops.
Sentiment score
6.8
Skype for Business is generally stable and reliable but can suffer from connectivity and occasional call quality issues.
I appreciate the ability of Microsoft Teams to control the quality of the call.
IT Project Manager at UkrSibbank
The kind of issue is that it always asks for the password, and I think for Citrix or for a shared platform, it is not really easy to manage, and it is not stable.
IT Director at ATOS
In my experience, Microsoft Teams is stable.
System Administrator at Interswitch
Skype for Business is very stable.
Assistant Information Technology Officer at a retailer with 10,001+ employees
 

Room For Improvement

Microsoft Teams needs performance, integration, and UI improvements to address memory issues, stability, AI limitations, and user experience challenges.
Skype for Business needs improvements in call quality, integration, and features for better reliability and user experience.
AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support.
CEO at Planfirma Technologies Private Limited
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.
Microsoft Practice Lead at a tech services company with 11-50 employees
Microsoft could take into consideration specific use cases with some restrictions, such as improving the compatibility between cloud and non-cloud setup.
System Egineer at Degroof-Petercam
For a modern workforce that expects everything to work on mobile, that is a gap.
Assistant Information Technology Officer at a retailer with 10,001+ employees
The application tends to select the internal microphone on devices rather than detecting external headphones.
Executive at a government with 201-500 employees
 

Setup Cost

Microsoft Teams enterprise pricing varies, bundled in Microsoft 365 packages, with additional costs for advanced features or regional arrangements.
Skype for Business offers flexible, affordable licensing, especially with Office 365, though some features and regions may be costly.
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
CEO at Planfirma Technologies Private Limited
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
Microsoft Practice Lead at a tech services company with 11-50 employees
Regarding the license, the Microsoft 365 license I am taking is quite expensive, and every year it goes higher.
IT Manager at R K Khanna and Associates
There is no separate line item for it which makes the cost difficult to separate out.
Assistant Information Technology Officer at a retailer with 10,001+ employees
 

Valuable Features

Microsoft Teams enhances productivity with AI call summaries, integration with Microsoft 365, and robust collaboration features like video conferencing.
Skype for Business enhances communication with features like screen sharing, VoIP integration, and easy Outlook scheduling, boosting productivity.
Teams offers the ability to record sessions and store them in OneDrive, which provides 1 terabyte of space.
CEO at Planfirma Technologies Private Limited
The biggest advantage of Microsoft Teams is that it is a combined package where I can do chat, video conferencing, work on spreadsheets, documents, and other things with many people sitting at my desk, which makes work easy, especially with clients who are in remote locations, so it saves a lot of time.
IT Manager at R K Khanna and Associates
The biggest benefit from Microsoft Teams is its simplicity to use the tools and the facility to search on the conversation or on the transcript solution.
Manager at NetEase
The conversation history feature in Skype for Business is particularly useful because it links with Outlook.
Executive at a government with 201-500 employees
We have noticed positive outcomes for our organization since adopting Skype for Business, including improvements in efficiency and reduced costs.
Assistant Information Technology Officer at a retailer with 10,001+ employees
 

Categories and Ranking

Microsoft Teams
Ranking in Virtual Meetings
3rd
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
181
Ranking in other categories
Enterprise Social Software (2nd)
Skype for Business
Ranking in Virtual Meetings
5th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Virtual Meetings category, the mindshare of Microsoft Teams is 3.8%, up from 3.1% compared to the previous year. The mindshare of Skype for Business is 3.9%, down from 8.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Microsoft Teams3.8%
Skype for Business3.9%
Other92.3%
Virtual Meetings
 

Featured Reviews

Ayush Saxena - PeerSpot reviewer
Engineer at a comms service provider with 10,001+ employees
Collaboration has transformed daily work and supports seamless global voice communication
Microsoft Teams could be improved, especially regarding contact center solutions which have a growing need for omnichannel capabilities, integrating with external platforms such as social media and email for a unified experience. Minor improvements might include reintroducing features such as GPU options available in classic Microsoft Teams to address issues in modern Microsoft Teams related to video meetings and content sharing. Furthermore, essential information such as who started or ended recordings should be more accessible in the Microsoft Teams admin center. I rate it a nine because Microsoft Teams occasionally experiences glitches in the client, leading to missing chat history or other transient issues. The performance issues with the desktop client and the support service complexities contribute to my rating being less than perfect. I have not identified any other improvements needed for Microsoft Teams.
MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Outsourcing Company
12%
Construction Company
11%
Manufacturing Company
9%
Outsourcing Company
14%
Financial Services Firm
13%
Construction Company
10%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise77
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Teams?
From an organizational point of view, the pricing and setup costs for Microsoft Teams are right, especially since it integrates all the new technologies coming to market, including AI and various A...
What needs improvement with Microsoft Teams?
One issue is that now it requires the presenter to initiate the meeting. Previously, anyone could quickly become a presenter, but now I have to ask or request for the presentation. This can cause p...
What is your primary use case for Microsoft Teams?
My primary use case for Microsoft Teams is day-to-day communication and collaboration with colleagues across different teams and locations. I use it for chats, virtual meetings, sharing documents a...
What is your experience regarding pricing and costs for Skype for Business?
If I think back, my experience with pricing, setup cost, and licensing involves accessing it through our Microsoft Enterprise Agreement which covers the whole Office suite including Skype for Busin...
What needs improvement with Skype for Business?
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mob...
What is your primary use case for Skype for Business?
My main use case for Skype for Business is internal communication across departments and between different government offices. We have staff spread across multiple locations in Malacca, and before ...
 

Also Known As

MS Teams
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about Microsoft Teams vs. Skype for Business and other solutions. Updated: November 2026.
920,939 professionals have used our research since 2012.