Cisco Jabber vs Skype for Business comparison

The compared Cisco and Microsoft solutions aren't in the same category. Cisco is ranked #6 in UC , and holds a 5.4% mindshare in the category. Microsoft is ranked #4 in VM , with an average rating of 8.3, and holds a 10.3% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 79% of Microsoft users who would recommend it.

Cisco Jabber

Read 4 Cisco Jabber reviews

437 Views
345 Comparison Views

100% willing to recommend

Skype for Business

Read 63 Skype for Business reviews

1,456 Views
1,034 Comparison Views

79% willing to recommend

Cisco Jabber

Skype for Business

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Jabber and Skype for Business based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: September 2025).

Buyer's Guide

Unified Communications

September 2025

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Helped 868,787 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Jabber

Average Rating

9.0

Number of Reviews

Ranking in other categories

Unified Communications (6th)

Skype for Business

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Virtual Meetings (4th)

Mindshare comparison

Cisco Jabber and Skype for Business aren’t in the same category and serve different purposes. Cisco Jabber is designed for Unified Communications and holds a mindshare of 5.4%, down 9.3% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 10.3% mindshare, up 7.9% since last year.

Unified Communications Market Share Distribution
Product	Market Share (%)
Cisco Jabber	5.4%
Cisco Unified Communications	12.8%
3CX Live Chat	9.6%
Other	72.19999999999999%

Unified Communications

Virtual Meetings Market Share Distribution
Product	Market Share (%)
Skype for Business	10.3%
Zoom Workplace Business	15.0%
Webex	13.1%
Other	61.6%

Virtual Meetings

Featured Reviews

reviewer912129

Senior Technical Manager at a financial services firm with 501-1,000 employees

Stable, easy to set up, and works fine

Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams. It works fine feature-wise. The Cisco Jabber features that we use work okay. There are issues in…

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Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

Offers great audio and video quality for virtual meetings

I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."

"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

"It works fine feature-wise. The Cisco Jabber features that we use work okay."

"Making calls and having meetings is easy."

"The calling features are most valuable, especially now as we are working remotely."

"The solution is easy to use and includes the ability to text message, video and voice chat, and transfer files."

"The quality of the meetings is very good."

"Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use."

"A good option for virtual meetings."

"The deployment is very fast."

"I have found Skype for Business to be stable."

More Skype for Business pros

Cons

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

"Cisco Jabber is not a collaborative tool."

"I presume that very small businesses would have a tough time justifying the investment."

"The solution has been discontinued by Microsoft."

"Make it user friendly."

"We have had trouble with scalability when trying to host large meetings."

"The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated."

"The inability to integrate Skype with other products is an area of concern where improvements are required."

"The solution lacks to provide reporting functionality, and I would like to see the solution provide that feature."

"I am not familiar with all of the features or whether they can hold conferences because we use Zoom for that. But, in my opinion, if they can do something similar to what Zoom is doing, it will be a complete solution."

"We have found that there is a lag because it cannot integrate with the internal landline."

More Skype for Business cons

Pricing and Cost Advice

Information not available

"It may be slightly costly, but the features are awesome."

"I am using a corporate account for which I have not made any payments."

"We are using the subscription-based version of Skype for Business. There is a free version of the solution."

"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."

"Our company pays for a license for us to use the solution."

"The solution is priced fairly."

"I use the product's open-source version."

"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."

More Skype for Business pricing and cost advice

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Top Industries

By visitors reading reviews

Healthcare Company

15%

Financial Services Firm

12%

Manufacturing Company

12%

University

10%

Manufacturing Company

16%

Performing Arts

10%

Government

10%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	19
Large Enterprise	27

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Skype for Business?

The solution’s video quality is fine.

See all answers

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.

See all answers

What needs improvement with Skype for Business?

I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...

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Comparisons

Cisco Unified Communications vs Cisco Jabber

Compared 48% of the time

More Cisco Jabber Competitors

Webex vs Skype for Business

Compared 24% of the time

Cisco Unified Communications vs Skype for Business

Compared 24% of the time

Zoom Workplace Business vs Skype for Business

Compared 19% of the time

TeamViewer Business vs Skype for Business

Compared 18% of the time

Adobe Connect vs Skype for Business

Compared 2% of the time

More Skype for Business Competitors

Product Reports

Buyer's Guide

Unified Communications

September 2025

Download Cisco Jabber product report

Buyer's Guide

Skype for Business

September 2025

Download Skype for Business product report

Also Known As

Jabber

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Overview

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Cisco

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Microsoft

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Buyer's Guide

Unified Communications

September 2025

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Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications. Updated: September 2025.

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.