Cisco Jabber vs Skype for Business comparison

The compared Cisco and Microsoft solutions aren't in the same category. Cisco is ranked #7 in UC , and holds a 3.3% mindshare in the category. Microsoft is ranked #5 in VM , with an average rating of 8.2, and holds a 4.8% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 79% of Microsoft users who would recommend it.

Cisco Jabber

Read 4 Cisco Jabber reviews

477 Views
363 Comparison Views

100% willing to recommend

Skype for Business

Read 63 Skype for Business reviews

2,155 Views
1,616 Comparison Views

79% willing to recommend

Cisco Jabber

Skype for Business

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Jabber and Skype for Business based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: March 2026).

Buyer's Guide

Unified Communications

March 2026

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Helped 884,976 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Jabber

Average Rating

9.0

Number of Reviews

Ranking in other categories

Unified Communications (7th)

Skype for Business

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Virtual Meetings (5th)

Mindshare comparison

Cisco Jabber and Skype for Business aren’t in the same category and serve different purposes. Cisco Jabber is designed for Unified Communications and holds a mindshare of 3.3%, down 8.6% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 4.8% mindshare, down 11.8% since last year.

Unified Communications Mindshare Distribution
Product	Mindshare (%)
Cisco Jabber	3.3%
Cisco Unified Communications	10.2%
3CX Live Chat	7.7%
Other	78.8%

Unified Communications

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
Skype for Business	4.8%
Zoom Workplace Business	8.6%
Webex	6.4%
Other	80.2%

Virtual Meetings

Featured Reviews

reviewer912129

Senior Technical Manager at a financial services firm with 501-1,000 employees

Stable, easy to set up, and works fine

Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams. It works fine feature-wise. The Cisco Jabber features that we use work okay. There are issues in…

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reviewer1854369

Executive at a government with 201-500 employees

Relying on dependable communication features for efficient collaboration

I work with Microsoft Exchange. We use Microsoft Azure, though I am not involved with the back-end operations. I work with Microsoft Exchange and ServiceNow for the service desk. I do not work with Cloud Observability or Automation Engine. We use Microsoft Copilot with Teams. We do not use Microsoft Security Copilot as it is not cloud-based. We have moved from Skype for Business to Teams recently, though some of us still use Skype for Business because it is convenient. Skype for Business is particularly useful for remoting onto people's devices. I prefer Skype for Business over Teams for screen sharing. Sometimes there are compatibility issues when running Microsoft Teams and Skype for Business together. Phone calls in Teams might ring and then go silent, or the microphone might not detect calls from either application. I rate Skype for Business a 9 out of 10 because it works effectively with minimal issues.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."

"This product makes my life much easier by shortening the distance between my boss and the rest of my team."

"In summary, this product worked well for what I needed to do."

"The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured."

"Everyone in our company uses Cisco Jabber for phone calls and internal chat."

"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

"It works fine feature-wise. The Cisco Jabber features that we use work okay."

"Skype for Business optimizes our network, encourages adoption, standardizes optimized headsets, supports strong change management, and enhances mobility."

"The quality of the meetings is very good."

"The security seems good."

"The most valuable feature of Skype for Business is overall it is an okay solution."

"I like the seamless integration to local telecommunications."

"The solution has improved the flexibility of meetings for our organization, increasing our communication channels and putting everything in one place from sharing to team management, which makes everything easy."

"The solution appears to be quite stable."

"I think Skype for Business is scalable."

More Skype for Business pros

Cons

"Cisco Jabber is not a collaborative tool."

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically."

"I presume that very small businesses would have a tough time justifying the investment."

"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."

"I feel bored with the look and feel of the tool, so it should be changed."

"Conferencing and interoperability need to be improved."

"There is one issue regarding the audio settings. The application tends to select the internal microphone on devices rather than detecting external headphones."

"I should be able to make a desktop phone call when I click a member of my Lync directory."

"The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue."

"The group feature of Skype for Business needs improvement. It should also be improved for online lectures."

"WebEx has a feature that allows you to zoom in when you're giving a presentation. To get the same result with Skype requires going through the host."

More Skype for Business cons

Pricing and Cost Advice

Information not available

"The solution is priced fairly."

"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."

"We purchased an open license."

"It may be considered costly for certain markets, such as in India."

"A license is required to use the solution."

"I am using a corporate account for which I have not made any payments."

"The cost of Skype for Business is incorporated into our Office 365 licenses."

"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."

More Skype for Business pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

17%

Financial Services Firm

14%

Government

10%

University

Marketing Services Firm

16%

Comms Service Provider

13%

Manufacturing Company

13%

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	19
Large Enterprise	27

Questions from the Community

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What do you like most about Skype for Business?

The solution’s video quality is fine.

See all answers

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.

See all answers

What needs improvement with Skype for Business?

I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...

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Comparisons

Cisco Unified Communications vs Cisco Jabber

Compared 30% of the time

Digium Asterisk vs Cisco Jabber

Compared 25% of the time

More Cisco Jabber Competitors

Zoom Workplace Business vs Skype for Business

Compared 15% of the time

TeamViewer vs Skype for Business

Compared 13% of the time

GoToMeeting vs Skype for Business

Compared 9% of the time

Webex vs Skype for Business

Compared 8% of the time

ScreenConnect vs Skype for Business

Compared 5% of the time

More Skype for Business Competitors

Product Reports

Buyer's Guide

Unified Communications

March 2026

Download Cisco Jabber product report

Buyer's Guide

Skype for Business

February 2026

Download Skype for Business product report

Also Known As

Jabber

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Overview

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Cisco

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Microsoft

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Buyer's Guide

Unified Communications

March 2026

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Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications. Updated: March 2026.

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.