Cisco Jabber vs Cisco Unified Communications comparison

Cisco Jabber and Cisco Unified Communications are both solutions in the Unified Communications category. Cisco Jabber is ranked #6, while Cisco Unified Communications is ranked #1 with an average rating of 7.7. Cisco Jabber holds a 5.4% mindshare in UC, compared to Cisco Unified Communications’s 12.8% mindshare. Additionally, 100% of Cisco Jabber users are willing to recommend the solution, compared to 100% of Cisco Unified Communications users who would recommend it.

Cisco Jabber

Read 4 Cisco Jabber reviews

437 Views
345 Comparison Views

100% willing to recommend

Cisco Unified Communications

Read 9 Cisco Unified Communications reviews

787 Views
480 Comparison Views

100% willing to recommend

Cisco Jabber

Cisco Unified Communications

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Jabber and Cisco Unified Communications based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Cisco Jabber vs. Cisco Unified Communications Report (Updated: September 2025).

Buyer's Guide

Cisco Jabber vs. Cisco Unified Communications

September 2025

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Helped 868,787 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Jabber

Ranking in Unified Communications

6th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Cisco Unified Communications

Ranking in Unified Communications

1st

Average Rating

8.4

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (1st)

Mindshare comparison

As of October 2025, in the Unified Communications category, the mindshare of Cisco Jabber is 5.4%, down from 9.3% compared to the previous year. The mindshare of Cisco Unified Communications is 12.8%, down from 13.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Market Share Distribution
Product	Market Share (%)
Cisco Unified Communications	12.8%
Cisco Jabber	5.4%
Other	81.8%

Unified Communications

Featured Reviews

reviewer912129

Senior Technical Manager at a financial services firm with 501-1,000 employees

Stable, easy to set up, and works fine

Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams. It works fine feature-wise. The Cisco Jabber features that we use work okay. There are issues in…

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Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."

"It works fine feature-wise. The Cisco Jabber features that we use work okay."

"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

"The Click to dial feature was one of the most important features for the customer."

"Cisco supports third-party gadgets, including workforce management systems."

"We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."

Cons

"I presume that very small businesses would have a tough time justifying the investment."

"Cisco Jabber is not a collaborative tool."

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

"Sometimes, minor temporary issues can arise while updating the servers."

"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."

"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."

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Top Industries

By visitors reading reviews

Healthcare Company

15%

Financial Services Firm

12%

Manufacturing Company

12%

University

10%

Computer Software Company

12%

Educational Organization

11%

University

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

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What needs improvement with Cisco Unified Communications?

Sometimes, minor temporary issues can arise while updating the servers. These updates can cause bugs that lead to temporary issues. Although they do not have a major impact, these issues still need...

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What is your primary use case for Cisco Unified Communications?

It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the c...

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What is your experience regarding pricing and costs for Cisco Unified Communications?

The pricing varies based on the setup. ECCX has lower pricing for up to 400 users, whereas PCC is more expensive. Pricing increases based on requirements and features.

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Product Reports

Buyer's Guide

Unified Communications

September 2025

Download Cisco Jabber product report

Buyer's Guide

Unified Communications

September 2025

Download Cisco Unified Communications product report

Also Known As

Jabber

No data available

Overview

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Cisco

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

Buyer's Guide

Cisco Jabber vs. Cisco Unified Communications

September 2025

Free Report: Cisco Jabber vs. Cisco Unified Communications

Find out what your peers are saying about Cisco Jabber vs. Cisco Unified Communications and other solutions. Updated: September 2025.

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.